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“good hotel, excellent location great staff” 4 of 5 bubbles
Review of Holiday Inn Singapore Orchard City Centre

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Holiday Inn Singapore Orchard City Centre
Ranked #30 of 308 Hotels in Singapore
Certificate of Excellence
London, UK
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“good hotel, excellent location great staff”
4 of 5 bubbles Reviewed 25 August 2014

This is a good Holiday Inn in a very central location - right by Orchard Road shopping malls and within five minutes walk of two MRT stations. It is all you expect of a Holiday In, comfortable, clean and well run. It is at the upper end of the Holiday Inn chain with fairly grand lobby and nice bar. It also has a very nice executive lounge for those who book rooms on the exec floor. We were there on holiday but I imagine business travellers would really value it as a place to work or have meetings. You can also have breakfast and tea there.

Most important it has lovely staff especially in the exec lounge where they are incredibly helpful and attentive. We would definitely stay there again.

Room Tip: The exec floor is worth the extra - might be quieter at the front of the hotel.
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  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert64London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,833 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (597)
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English first
Darwin, Australia
Level Contributor
113 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

A nice enough hotel with friendly staff and located just off Orchard road. It is convenient to the numerous malls and hundreds of food options in the area. There is a laundry in cuppage plaza that is cheap. There is nothing outstanding or terrible here so it is a safe bet for all forms of travellers.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Trippin_4Kicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

So this was my second (hubbies third) time at this particular holiday inn. We were really looking forward to this stay as we had stayed few months earlier and loved it, so we knew we were going to be comfortable for the next few days.

but unfortunately we had a few hiccups to begin our break. Firstly we always book a non-smoking room and at check in I confirmed with the staff that we were getting a non-smoking room. We were told yes and we proceeded to our room. As soon as we walked in, we realised it was a smoking room - me having allergies, couldn't even stay inside to make a call to reception. As soon as we informed reception, the same staff member apologised and gave us another room. I asked her why she gave us a smoking room when I mentioned we wanted a non-smoking, she simply smiled and apologised.

The next room was fine, however, the TV was not working. Since it was now 11pm at night we were told the TV would be fixed the following day. It didn't matter, we were tired and fell asleep.

The next day TV was fixed, they had to install a new TV, but they left behind the screws, old TV frame, pieces of wood etc. I didn't want to ruin our trip by constantly calling reception so I simply left them under the table and continued our holiday.

We had no hiccups after that, we were also given a very nice birthday cake for me - chocolate, my fave :)

As always staff are very friendly, amenities were great, bed, bedroom & bathroom were very comfortable. We enjoyed our stay here and we will most likely return again in the future.

Room Tip: Choose a room facing the free-way. The room we had faced the shopping mall & it was boring we st...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nuzakat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

We stayed at Holiday Inn Orchard in Singapore for three nights in June 14 as a family in three rooms. We had booked club rooms and so were lucky to get the same on higher floors which is important when you are so close to hustle bustle of the city. Check in was a bit slow since our rooms were not ready by 1 PM when we arrived at the hotel. However our requests for two connecting rooms with twin beds in one room were taken care of. we spent the time waiting for the rooms to be ready in the club lounge at third floor. So it was not too bad since one could take some refreshments and relax. Rooms were fine with good amenities as expected from a luxury hotel. Location is excellent since it is only two minutes to Orchard Road shopping or restaurants. Taxies are freely available at the hotel for other places. Braekfast was good, not outstanding. Since we had club rooms we had the added option to take breakfast at the Club lounge which was good since the main breakfast area was invariably very crowded and noisy apart from having to wait in a queue to get a table.

Bar at the lobby level aws goodand with its giant screen it aws fun to watch the World Cup Football matches. Service at the bar was good. The pool on the roof was really good with gym next door. One of the better aspects of the hotel really. Check out was smooth and delayed check out request aws accepted by the hotel. Overall a good place to stay in Singapore if one awnts to be in city centre but one has to pay a bit more for the privelege.

Room Tip: Try and get rooms on higher floors, above 6th floor for that extra peace and quiet.
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sbc1705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 August 2014 via mobile

Recent trip to singapore was overall an fantastic experience. Thanks to my partner for booking here. Excellent service and friendly staff. Food was also superb and overall had a pleasant stay. Nice location and excellent interior. Keep up the good work

Stayed June 2014, travelled on business
Helpful?
1 Thank Rajiv2012chennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago de Cuba, Cuba
Level Contributor
669 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 bubbles Reviewed 21 August 2014 via mobile

Good and efficient service.
Nice rooms, comfortable and quiet in spite of the proximity of the road.
The restaurant on the 2nd floor is ok, and the Indian one in the basement is really good.
Affordable rates for such an hotel in this good location, two steps from Orchard road.

Stayed August 2014, travelled on business
Helpful?
Thank ClubGGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Macquarie, Australia
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

Stayed 4 nights at this hotel. When we arrived we were told the room had been inspected but there was an issue with the safe not shutting properly and we would have to wait 15 minutes. We were offered a complimentary drink with some stale chips in the bar area whilst waiting. After half an hour, hubby had to return to reception to ask what was happening with the room only to be told the safe could not be fixed but maintenance had made a mess and were cleaning up. We would not have a lockable safe in our room though and would have to wait another five minutes. Apparently there was not another king bed room available. Another 15 mintues past, hubby returned to reception once again and was told we were now to be moved to another room with a lockable safe. Bit annoying when you have booked so far in advance and spent a bit of time travelling to the hotel. The reception staff phoned us after we finally got into the other room to see if all was well and apologised for the delay. To be fair, when we finally checked out, they did allow us to stay until 3.00pm with no charge. We found the reception staff and housekeeping to be very friendly but the concierge staff very "hot and cold". A couple of them were friendly, but a few were dismissive and expecting tips all the time.

The hotel is very Holiday Inn-like: nice reception area, taxis aplenty, rooms reasonably sized with good, clean bathrooms. The bed was very comfortable and no noise heard from the busy road just outside. We ate breakfast only once in the hotel dining room and found it just ordinary, nothing special but adequate.

The position is good if you wish to be near Orchard Road. The Cuppage is behind the hotel which houses several good restaurants (none seem open for breakfast, except Starbucks). We ate dinner here a couple of times and on both occasions were impressed.

After the initial room delay on arrival, it was not a bad stay. Not sure if I would stay at the hotel again, might try one closer to the CBD although the MRT is close by and easy to use.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mazjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Orchard City Centre

Property: Holiday Inn Singapore Orchard City Centre
Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Singapore
#22 Business Hotel in Singapore
#27 Romantic Hotel in Singapore
#30 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 324
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore's well-known shopping boulevard, Orchard Road, Holiday Inn(R) Singapore Orchard City Centre is just minutes away from the Central Business District, the Somerset and Dhoby Ghaut Mass Rapid Transit (MRT) stations as well as the Central Business District and medical centres including the Paragon Medical Singapore and Mount Elizabeth Medical Centre. Explore the city at ease with popular cultural districts such as Bugis, Chinatown and Little India, and attractions like the Singapore Flyer and Gardens by the Bay all located within close proximity, making us an ideal spot for staycation. Changi Airport is a short 25-minute drive away. The hotel boasts 324 well-appointed guestrooms, 11 state-of-the-art function rooms, a collection of two restaurants and a bar - Tandoor, featuring authentic North Indian cuisine, Window on the Park showcasing Asian and local delights, and Lobby Lounge & Bar which offers the perfect venue to unwind after a business meeting. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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