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“Good place” 4 of 5 bubbles
Review of PARKROYAL on Kitchener Road

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PARKROYAL on Kitchener Road
Ranked #88 of 308 Hotels in Singapore
Mumbai (Bombay), India
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Good place”
4 of 5 bubbles Reviewed 7 August 2014 via mobile

Rooms were spacious. Great location. MRT is right on the opposite foot. Good options for Indian restaurants around too. There wasn't any issue with Staff or service. We reached hotel around 8 am which was to early for early check in. We had to wait for an hour in the lobby. I guess check in could have been faster though.

Stayed February 2014, travelled as a couple
Helpful?
Thank Mayank G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 17 August 2014
Dear Sir/Madam,

Thank you very much for your review.

PARKROYAL on Kitchener is indeed very well located as you have mentioned, and I am appreciative that you have taken the time to point this out to the many reviewers who use this portal.

I do apologize for the fact that the room could not be ready at 8am. The challenge is that check out time is 12noon, and if the Hotel was running a full house the night before, this would be a concern for the early morning arrivals. However, we provide a hospitality area in the morning, with some coffee and tea while guests await their rooms to be ready.

I look forward to welcoming you back. Please don’t hesitate to contact me personally.

Thank you.

Sincerely, with best regards,

Sharmini Moganasundram - General Manager
sharmini@parkroyalhotels.com
Mobile: +65 81363172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (631)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 August 2014

Very happy with the hotel and the location. The MRT station is just across the road, lots of vegetarian restaurants to eat. Friendly hotel staff. Variety of good food at the hotel restaurant. Only the room carpet needs to be changed. Two good Hindu temples are just 5 min walk away from the hotel. 20 min drive from the airport. The single beds in the room are little bit bigger than the conventional single beds in Australia

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
1 Thank Lakshman N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 7 August 2014
Dear Sir/Madam

Thank you very much for your review on TripAdvisor. I am pleased that your stay with us was indeed memorable.

First and foremost, allow me to sincerely apologize for carpet. We do have soft upgrades which we complete in stages, but all is subject to the occupancy's of the property.

I do thank you for also highlighting the positive encounters you experienced.

Once again, my utmost appreciation for your very complimentary review.

Sincerely with thanks,

Sharmini Moganasundram
General Manager
sharmini@parkroyalhotels.com 
Mobile : 65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Value for money, particularly when booked in advance and on non-refundable tariff.
Excellent location, particularly for Indians. MRT station is just 2-3 minutes walk and many (particularly Indian) eateries in the vicinity where the food is cheap and wholesome. Actually, we were spoilt for choice. Mustaffa shopping centre (open 24 hrs) is nextdoor.
Room on 21st floor offers an excellent view of Singapore.
Rooms are clean and comfortable and adequately sized.
Room service is very good (A/c rattle was fixed in no time). One night there was a lot of noise from the next room and within minutes, there was the security staff at our room to apologise and say that they had warned the occupants.
Free use of shower on 6th floor for those early arrival and late departure guests is a boon. Free Coffee / Tea at lobby available for the early arrival guests
Most times, the lobby is noisy, but who cares ?
One suggestion for the hotel - most flights from India arrive early morning (and I found majority of the guests to be Indian) and the rooms aren't allocated atleast until noon. Suggest to look into this aspect.

Room Tip: Higher floors offer a better view, but comes at a price. If you aren't particular about this as...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kakade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 7 August 2014
Dear Sir/Madam,

Your review is indeed detailed and extremely helpful for many who are looking for a holiday or business destination in Singapore.

Thank you very much for your very complimentary feedback on all the services and surroundings of our property.

I will be happy to serve as your contact point, whenever you choose to return to Singapore.

Sincerely, with best regards,

Sharmini Moganasundram-General Manager
sharmini@parkroyalhotels.com
Mobile +65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

I think I have stayed here 3 times in the last year, but once again they have done nothing to make me think it was the wrong choice. By virtue of my stays in this and other GHA hotels, I have moved through the membership grades on the frequent traveller club and now get good upgrades, so this stay was both economical and comfortable.

I get to use the Orchid Club facilities and this is really what makes the difference for me. The staff there now know a little about me and it is really nice to get a very personal welcome when you get off the plane from India at the crack of dawn.

This hotel is part of the same group as the Pan Pacific, where I have also stayed in the past 12 months, and which is $100 per night more expensive. You can see where the $100 goes, but you have to question if, on a business trip, it is worth it when the staff at the ParkRoyal are equally friendly.

Room Tip: Go to the Orchid Club floors
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KevinTheB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 6 August 2014
Dear Sir/Madam,

Thank you for taking the time to post your review on TripAdvisor.

We are honored to be described as "An Old Favorite".

It is also nice to note that we have been placed in your permanent favour over a spectacular property, given the friendliness of our associates.

Once again thank you and we truly look forward to welcoming you back to PARKROYAL on Kitchener Road, Singapore, your trusted Local Companion.

Sincerely, with best regards,

Sharmini Moganasundram - General Manager
sharmini@parkroyalhotels.com
Mobile: 65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

- Excellent location
- Easy access to all attractions
- Friendly staff
- affordable rates
- Wonderful internet access
- Superb reception Lounge
- Excellent internet speed inside rooms
- Good breakfast
- Quick service
- lovely swimming pool
- Good hospitality
- Good rooms
- Indian channels on TV not enough
- Good Indian restaurants near by
- Good hygeine

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
2 Thank Amit U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 2 August 2014
Dear Sir/Madam,

Your review is indeed detailed and extremely helpful for many who are looking for a holiday or business destination in Singapore.

Thank you very much for your very complimentary feedback on all the services and surroundings of our property.

I will be happy to serve as your contact point, whenever you choose to return to Singapore.

Sincerely, with best regards,

Sharmini Moganasundram-General Manager
sharmini@parkroyalhotels.com
Mobile +65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 August 2014

Hotel is well located close to the MRT , shopping malls and not very far from the business districts . Also the service is excellent . They have an excellent conference room facility. I would really recommend it for business travellers who want to have a quick meeting .

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tripall123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 2 August 2014
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL on Kitchener, Singapore, your Trusted Local Companion.

I truly appreciate your very kind words, and am so pleased that we were able to provide you with a truly memorable experience. Thank you for all your lovely comments towards our property. It will indeed be a pleasure to welcome you back.

Yours sincerely,

Sharmini Moganasundram
General Manager
sharmini@parkroyalhotels.com
Mobile +65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wodonga, Australia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 30 July 2014 via mobile

For us the location was absolutely perfect. Right on top of the Farrer Park MRT and Mustafa's, there are also an endless array of eating venues within a few minutes walk. The room was large as was the comfortable bed, the bathroom was clean and well stocked with toiletries. We had issues with our bar fridge and the hot water was hit and miss but they were minor issues. We really tested the housekeeping staff with our daily routine of sleeping until lunchtime but they were always courteous and ensured we had what we needed even if we had the do not disturb light lit all day. The late checkout (4 pm) was a blessing on the last day of a long holiday.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 2 August 2014
Dear Sir/Madam,

Thank you for your review.

PARKROYAL on Kitchener is indeed very well located as you have mentioned, and I am appreciative that you have taken the time to point this out to the many reviewers who use this portal.

I do apologize for the issue with the minibar and hot water, and I am pleased to note that it was rectified sooner than later.

I look forward to welcoming you back.

Thank you.

Sincerely, with best regards,

Sharmini Moganasundram - General Manager
sharmini@parkroyalhotels.com
Mobile: +65 81363172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL on Kitchener Road

Property: PARKROYAL on Kitchener Road
Address: 181 Kitchener Road, Singapore 208533, Singapore
Phone Number:
Region: Singapore > Singapore > Little India
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#31 Spa Hotel in Singapore
#58 Business Hotel in Singapore
#59 Family Hotel in Singapore
#64 Romantic Hotel in Singapore
#78 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — PARKROYAL on Kitchener Road 4*
Number of rooms: 534
Official Description (provided by the hotel):
Within close proximity to Singapore's Central Business District and adjacent to the ethnic quarter of Little India, the hotel is a 2-minute stroll from Farrer Park MRT station. Tastefully furnished, it is ideal for both business and leisure travelers. Soothe away frazzled nerves in the hotel's spa while the brasserie and restaurant offer sumptuous dining experiences with a wide array of culinary specialties. Enjoy the entertainment in the bar and lounge. ... more   less 
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Also Known As:
Parkroyal On Kitchener Road Hotel Singapore
Parkroyal On Kitchener Road Singapore
New Park Hotel Singapore

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