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“Great hotel”

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PARKROYAL on Kitchener Road
Ranked #100 of 314 Hotels in Singapore
Sri Lanka
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel”
Reviewed 1 September 2014

We booked the hotel one week before the arrival date through the hotel website . We checked in at 3.00pm on 27th Aug . Unfortunately the family room we booked was not ready . We had to wait till 4.30 pm until the room was made ready for occupation . We were so tired as we were traveling from Sri Lanka . Furthermore , my 5 year old grandson was very sleepy .In the mean time ,. We went to the coffee shop to take our lunch . We were served by a young Korean stewardess . Her service was excellent . She made sure that we were very well looked after from that moment onwards .
Nihal / Sri Lanka
Sri Lanka

Room Tip: Family room on 11th floor
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Nihal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 2 September 2014
Dear Sir/Madam,

Thank you for choosing to stay at PARKROYAL on Kitchener Road, Singapore. Your effort in posting a review of your experience is much appreciated. Thank you for all your complimentary words on our associate at the All Day Dining. She is indeed an asset.

I am truly sorry the check in process took longer than expected.

I do hope that Singapore continues to be a destination of choice for you and your family, and if so, please don’t hesitate to make your booking through me, so that I can assure you of another memorable hotel experience.

Sincerely, with best regards,

Sharmini Moganasundram – General Manager
sharmini@parkroyalhotels.com
Mobile - +65 8136 3172
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (691)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Colombo, Sri Lanka
Level 4 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2014

I keep going to parkroyal year after year. It is surrounded by shopping, public transport, places to eat and lots more. I stayed in a club level suite with my family. Wonderful breakfast buffet, great club lounge, nice helpful staff. I am going back soon. Simply love it.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janu9992005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 2 September 2014
Dear Sir/Madam

Thank you for your review and positive rating on our service levels and location.

We look forward to welcoming you back, and I hope that you will use me as your contact point should you wish to return.

My sincere appreciation for your review.

Sincerely, with best regards,

Sharmini Moganasundram - General Manager
Email - sharmini@parkroyalhotels.com
Mobile - +65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 30 August 2014

Parkroyal on Kitchener was great, close to everything, room and staff were great. Local food was excellent, shop till you drop if thats what you want, cabs always available at hotel.
We had a great holiday.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Elisabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 31 August 2014
Dear Sir/Madam

Thank you for your review and positive rating on our service levels and location.

We look forward to welcoming you back, and I hope that you will use me as your contact point should you wish to return.

My sincere appreciation for your review.

Sincerely, with best regards,

Sharmini Moganasundram - General Manager
Email - sharmini@parkroyalhotels.com
Mobile - +65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level 5 Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 28 August 2014

A nice business class hotel right in the middle of Singapore equidistant from all major attractions and business districts of the city.

Spacious rooms, well appointed room service, clean washrooms and amazing food offer a comfortable stay.

This place is near to little India and other attractions like mustafa centre, city square mall and allows you to explore on foot the amazing place Singapore is.

Only down point was that the staff was reluctant to offer drinking water beyond a specified quota...well that was taken care off when we had a word with the front office.

The buffet was well spread out and was a mix of indian, chinese and continental. We were even served late in the night just before the closing time of the restaurant.

overall its a nice hotel and will surely visit here again

Room Tip: all rooms are nice....try to take rooms on the higher floors and towards street facing
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank nvnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CleoLau_Marcom, Public Relations Manager at PARKROYAL on Kitchener Road, responded to this review, 29 August 2014
Dear Sir

Thank you for taking time to share your experience on your stay with PARKROYAL on Kitchener Road.

We are happy that you have enjoyed our buffet at Spice Brasserie and the location of our property. Our hotel is just a three-minute walk to Farrer Park MRT station which links to major places of interest in Singapore as well and we do hope you will visit us again.

We apologise for the inconvenience regarding your request for drinking water and are glad that our Front desk managed to settle this. We do replenish them daily but should you require more, you can purchase them from the mini bar available in your room as well.

Hope you had a safe flight back home and we look forward to you staying with us soon.

Yours sincerely
Cleo Lau
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NSW
Level 4 Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 August 2014

We have stayed at this hotel a few times now over the years and always enjoy it and always book a Club room, the benefits are very worth while. This time we were upgraded to a Exec Suite, perhaps as we are black GHA, and the extra room was great. The one irritating thing with this hotel is that ALL rooms have the shower in the bath and the dreaded plastic shower curtain, if the bathrooms could be upgraded to include a separate shower it would be excellent. The location is great as you get right in amongst the atmosphere of little india but still close to mrt and plenty of taxis to take you anywhere you like. There are many little places for local food and drink, our favourite being on the left of the hotel when facing it, food great and cheap, drinks cold and great service, give it a try. We also very much enjoy the sanctuary of the club lounge, its a nice quiet place for breakfast and snacks and drinks in the evening, plenty of choice and great service. The staff are good with special mention of Shirley as she always remembers us and is genuine in her attitude to all guests. Joy, perhaps Joyce is new to us but was very nice as well.

Room Tip: club rooms are well worth it and exec rooms are excellent as there are 2 rooms
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Coghlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CleoLau_Marcom, Public Relations Manager at PARKROYAL on Kitchener Road, responded to this review, 28 August 2014
Dear Coghlan

Thank you for this review and being our loyal customer. We are pleased that you like the location of this hotel and the service at Orchid Club Lounge. You are absolutely right about having the exclusive access to our Orchid Club Lounge when you book an Orchid Club room, this is just one of the many benefits and I hope you have enjoyed them. Thank you for your recommendation and compliments, Shirley and her team will be glad to read this.

Sorry that our bathrooms do not come with a separate shower and I sincerely hope that does not cause much inconvenience.

Thank you for your support and we look forward to welcoming you back again.

Yours sincerely
Cleo Lau
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton, Texas
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014

Great room, staff, and restaurant. I used the MRT subway and bus system to get to work at Seletar airport. The MRT entrance is very close to the hotel.

Lots of restaurants outside hotel and dozens within walking distance, the hotel restaurant downstairs is excellent. The breakfast buffet is high quality. Very little street noise in the 14th floor room at night. There is a nice mall across the street.

The concierge desk is staffed with knowledgeable people, and the taxi service is prompt. I will stay here on my next trip.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 27 August 2014
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL on Kitchener Road, Singapore, your Trusted Local Companion.

I truly appreciate your very kind words, and am so pleased that we were able to provide you with a truly memorable experience. Thank you for all your lovely comments towards our property. It will indeed be a pleasure to welcome you back.

We look forward to giving you another memorable experience with us.

Thank you.

Sharmini Moganasundram – General Manager
Email - sharmini@parkroyalhotels.com
Mobile - +65 8136 3172 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malacca City, Melaka, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2014

Special thanks to Miss Shamini whom show her sincere courtesy when attending to my issue, it is indeed warmest welcome I received. With her being the General Manager, park royal is in good hands definitely.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank JinWu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL on Kitchener Road, responded to this review, 27 August 2014
Dear Sir/Madam

Thank you for your review and positive rating on our service levels.

We look forward to welcoming you back, and I hope that you will use me as your contact point should you wish to return.

My sincere appreciation for your review.

Sincerely, with best regards,

Sharmini Moganasundram - General Manager
Email - sharmini@parkroyalhotels.com
Mobile - +65 8136 3172
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL on Kitchener Road

Property: PARKROYAL on Kitchener Road
Address: 181 Kitchener Road, Singapore 208533, Singapore
Phone Number:
Region: Singapore > Singapore > Little India
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#33 Spa Hotel in Singapore
#58 Business Hotel in Singapore
#59 Family Hotel in Singapore
#64 Romantic Hotel in Singapore
#85 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — PARKROYAL on Kitchener Road 4*
Number of rooms: 534
Official Description (provided by the hotel):
Within close proximity to Singapore's Central Business District and adjacent to the ethnic quarter of Little India, the hotel is a 2-minute stroll from Farrer Park MRT station. Tastefully furnished, it is ideal for both business and leisure travelers. Soothe away frazzled nerves in the hotel's spa while the brasserie and restaurant offer sumptuous dining experiences with a wide array of culinary specialties. Enjoy the entertainment in the bar and lounge. ... more   less 
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Also Known As:
Parkroyal On Kitchener Road Hotel Singapore
Parkroyal On Kitchener Road Singapore
New Park Hotel Singapore

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