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“Great location and big room”
Review of Hilton Singapore

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Hilton Singapore
Ranked #64 of 312 Hotels in Singapore
Certificate of Excellence
Penang, Malaysia
1 review
“Great location and big room”
Reviewed 14 August 2014

been here for business trip but bring my family along.. location wise superb as everything is a walk a way.. room is big and clean. toilet slightly smaller than expected..but still okay. need improvement on the breakfast serve..less variety...hope to improve..

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mohamad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 18 August 2014
Dear Mohamad M,

Thank you for your kind review of Hilton Singapore, it was a pleasure to have you and your family with us. We are glad that you were comfortable and enjoyed our prime location on Orchard Road.

We have noted your feedback on our breakfast spread and continue to ensure that our offerings and food quality meet the high standards expected of a Hilton hotel. Do stay with us again, we look forward to welcoming you all back.

Yours sincerely,
Peter Webster
General Manager
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Milwaukee, Wisconsin
Level Contributor
144 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 August 2014

Unfortunately this property is underwhelming, so atypical for Hilton's throughout Asia. Nothing really bad - a fairly lengthy checkin process though my group did an on-the-spot upgrade to exec level so there may have been more administrative to complete. Somehow the breakfast included with the upgrade wasn't properly communicated in the cafe guest list so that had to be cleared up the next morning. A glitch that shouldn't happen at this calibre of hotel. Rooms were ok, but couldn't get the room colder than about 23 degrees; my colleagues had a similar experience. Left the hotel with a "ho-hum" experience. A few lessons could be learned from the Beijing Hilton which is exceptional!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank C E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 15 August 2014
Dear C E,

Thank you for your feedback though I am sorry to read that your experience was not up to your expectations.

You are correct that check-in would have taken longer as we changed your group’s details when they bought the Executive Floor upgrade. However, I am sure they appreciated our new lounge and range of amenities.

Regarding breakfast, executive floor guests are entitled to complimentary breakfast in the lounge. It reads as though you chose to enjoy breakfast downstairs in the main dining room instead and this was charged to room and then rebated on check-out. I will pass on your feedback to my restaurant team so we can avoid a similar mistake with other future guests.

Once again, please accept our apologies for any inconvenience to you and your colleagues. We hope for another opportunity to deliver our true and warm hospitality should you stay with us again in the future.

Yours sincerely,
Peter Webster
General Manager
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Elanora, Australia
Level Contributor
114 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 August 2014

If you are looking for a hotel that is right in the middle of the shopping action or very close to restaurants and nightlife, then I think this could be it. At the top of Orchard Rd, there are activities all around.

Internally, the hotel is ok; the rooms are what you would expect for the Hilton. Gym is large. Bar is expensive. Breakfast is reasonable.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank bew996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 15 August 2014
Dear bew996,

My team and I are delighted that you enjoyed your recent stay with Hilton Singapore. Thank you for your kind feedback on our rooms, facilities and breakfast buffet. We look forward to welcoming you back in the near future should your travels bring your to Singapore.

Yours sincerely,
Peter Webster
General Manager
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Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Brief: I travelled in a group of 3 as family, on holiday, booked 2 rooms and was fortunate to be given a connect room as requested at the time of our booking. As to my review, let me cover the positives first, as that will be a lot faster than the negatives. Generously sized hotel room that was surprisingly quiet despite on a low level facing towards Orchard Road. This comes from a person who is particularly sensitive with noise. The room was also comfortably clean. The hotel location is fairly close to the MRT and convenient especially if you are interested in the Orchard Road area. Breakfast selection was decent but invariably would include a freshly cooked omelette. Selection of fruit juices and fresh fruits varied from day to day, which is welcoming. Housekeeping staff were helpful when requesting for additional amenity items. Onto the negatives. The room's ventilation system did not appear to respond to temperature settings and insisted on 21C despite setting it to 24C. It felt rather chilly in the middle of the night and for several nights I even attempted to change it to a heater at 26C - to no avail. This minor thing aside, the quality of the service staff were very ad hoc. Some very nice people, including the concierge and checkin and checkout staff. The rest leaves much to be desired. In brief, the omelette cooker Allen Ho appeared to intentionally ignore my request for a second omelette for my travel companion; the wait staff at the restaurant appeared to find it normal to not look at the person when speaking as they asked for the number of people and room number; they also appeared to warm up to Caucasians more than Asians as they brushed past us to to greet someone behind us; separately, a staff asked for my room number before my injury when I asked for the first aid kit; and we were hollered at "oi oi oi" by the bellboys at the taxi stand. One other gripe is the attitude of who appeared to be the day front desk manager as she responded to another front desk staff's question during checkout. It was less than pleasant. I do hope they remember they are in front of a hotel guest. At least show a bit of respect to your own staff no matter how busy you are? Service level is certainly substandard compared to other similarly graded hotels, and even when compared to other Hilton hotels worldwide. Ironic when Singapore is the headquarters of Hilton in Asia.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank suexue2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 12 August 2014
Dear 855felixc,

Thank you for sharing your valuable feedback from your recent stay with us, both on Tripadvisor as well as directly to the Hotel. We are pleased that you found our guest rooms comfortable, many of my team members friendly and you were happy with our breakfast spread. However, it is regrettable that there were issues and service shortfalls in the restaurant that affected what could have been a more positive stay.

Please be assured that what you experienced is not typical of the warm hospitality and service that truly reflects Hilton Singapore. I have discussed your feedback with all team members involved and we sincerely apologise for any misgivings you may have felt. The negative attitude is unacceptable and we are taking all necessary corrective actions to ensure that our service levels are upheld at the high Hilton standards.

Once again, thank you for your feedback. My team and I hope to see you again in the future so that we may deliver a better experience to you.

Yours sincerely,
Peter Webster
General Manager
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Little Rock, Arkansas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 August 2014

Just where you want to be in the shopping district. Stayed 2 nights but could easily have longer to enjoy all the facilities. Staff helpful and the cleaner was prompt to fix our room. Good hotel overall.

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wattybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 9 August 2014
Dear wattybear,

It is a great pleasure to receive your positive feedback of your recent Hilton Singapore experience. My team members appreciate your kind compliments of their service. Do stay with us a little longer on your next return to Singapore and we look forward to delivering more great experiences to you in the future.

Yours sincerely,
Peter Webster
General Manager
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Eugene, Oregon, United States
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 August 2014

Quick review
This was my second visit to Singapore. The first trip we stayed by the bay so this new location was great. It's an easy walk to the Orchard Garden and shopping on Orchard Road. The executive lounge was wonderful and the service was great.
The rooftop pool was just okay. It was very quiet. I never saw anyone servicing the area with food or drinks which is a negative for me. The ceramic tile pool deck is extremely slippery when wet. Overall a great stay. We would stay at the Hilton again.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 9 August 2014
Dear Jo A,

Thank you for reviewing your recent stay at Hilton Singapore, it is always a pleasure to hear back from our guests.

We are pleased that you enjoyed our newly renovated Executive Lounge and you will be glad to know that we appreciate your valuable feedback on our pool area, which is part of the Hotel's upgrading plans this year. My team is also addressing the service point to ensure that our guests can rely on receiving service as and when required.

We are delighted that you would stay with us again and we look forward to welcoming you back soon.

Yours sincerely,
Peter Webster
General Manager
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Belgium
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

Very nice, clean hotel perfectly located on Orchard rd. Hotel was nicely maintained and the gym was good. The bed could have been softer.
Easy to walk to MRT in 5 minutes and lots of access to restaurants and shopping on Orchard Rd.

Room Tip: Executive level is super quiet
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank lkgervitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 9 August 2014
Dear lkgervitz,

Thank you for your kind review of Hilton Singapore, my team and I are delighted that you enjoyed your recent stay with us. It would be our pleasure to welcome you back, should you return to Singapore in the near future.

Yours sincerely,
Peter Webster
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Singapore

Property: Hilton Singapore
Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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