We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outstanding staff”
Review of Hilton Singapore

Best prices for your stay
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Singapore
Ranked #65 of 312 Hotels in Singapore
Certificate of Excellence
Edinburgh, United Kingdom
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Outstanding staff”
Reviewed 11 March 2010

I love this hotel. What really makes this hotel are the staff who are outstanding. I would not want to stay anywhere else in Singapore. We had been there previously but on this trip we were there in January 2010 and returned in February 2010.
Location is excellent on Orchard Road with excellent transport links. Taxis are pretty inexpensive but if you are there for a few days get yourself an ezlink card from the MRT the nearest of which is at the ION which is a short walk from the hotel. Public transport is cheap and plentiful and easy to work out. If you only have a couple of days there is a Tourist Card available. If you are not familiar with Singapore a 2 day ticket on the hop on hop off buses is good for getting your bearings. You have a choice of a few here all of which stop across the road from the hotel.
Checkers on the ground floor is where breakfast is served and is a buffet type restaurant. Wide choice and a relaxed venue. In the evening they tend to have themed nights. Tuesday evening is Thai. They also had an Indian and a Japanese evening. It is very busy at the weekends with locals and their families as it is excellent food and superb value for money. Weekdays are quieter. As well as the theme there is also an a la carte menu.
We were in an executive room and used the lounge for breakfast. Choice was sufficient for us and it tended to be quieter. In the evening the lounge provided canapes and drinks. It was a lot busier in the evening. As another review has noted the staff are outstanding - I only wish all of the guests measured up. The canapes are very good and should be a nice appetiser before dinner. Unfortunately every evening we were there, there was always some guests who seemed to think they were dinner consuming 50 -100! My sympathy was with the staff who were constantly replenishing the supply and did so with good grace.
The pool is a nice location but it is quite deep so watch out if you are not a strong swimmer. Rooms are spacious and spotlessly clean. Bathrooms well supplied with toiletries. Nice touch for the smokers is the little bowl of sweets and the little note to "have a mint" instead.
The Kaspia Bar is a nice relaxing venue and again the staff are excellent. Drinks are your usual hotel prices and your bill can add up quickly but service is so good you really don't mind. If you like jazz, Chris and Eugenie perform there most nights and provide nice unobtrusive music.
On the first visit we required an early check in at 9:30am. On the second visit a very late check out at 7pm. I informed the hotel in advance an neither was an issue.
Internet access from your room you pay for but you can access in the executive lounge for free. If you don't have a laptop with you they will lend you one in the lounge.
There are numerous restaurants nearby and a varied choice. Beware the portions though! They have the American habit of huge portions in most places. Only place I found with "normal" European portions was TCC across the road from the Hilton. Again good food.
If I have one complaint about the hotel it is the lack of an internal smoking area. I don't smoke but my husband does. You are well used to having to go outside to smoke but not being pestered by prostitutes touting for business. Initially it was amusing but it became a major irritation when it happened all the time. It is not the hotel's fault but the provision of some area for smokers would prevent them being harassed.
Anyway it cannot detract from the fact that every member of staff in this hotel is outstanding and if excellent customer service is what is important to you then this is the place for you.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

2,648 reviews from our community

Traveller rating
    1,072
    1,059
    388
    88
    41
See reviews for
455
625
286
1,036
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (381)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kuala Lumpur
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2010

i love the hotel in all aspect from room to the location. Very...very happening and lots of things to see & to do... great...great location and plenty of choices for shopping and dining. it is at the center of orchard road, the most popular shopping area. so much activities around.

Stayed February 2010, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 March 2010

The hotel is located on Orchard street which is the heart of the city with excellent shopping & food nearby. The staff was very friendly & always ready to help with any travel arrangements. The executive lounge offers free internet which is good if u wanna check yr mails quickly even when on vacation. Overall the location is so good that I would highly recommend this property to businesss/ leisure travellers.

  • Liked — the location
  • Disliked — none
  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 6 Contributor
386 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed 8 March 2010

Beautifully situated, easy access to business district by taxi and to underground. Well priced compared to other hotels. Excellent breakfast. Rooftop swimming pool, excellent.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hants
Level 5 Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 March 2010

Stayed 3 nights in a deluxe twin bed non smoking room. Good size room and quiet with every-thing to make your stay very comfortable. The room had a safe, daily crabtree and evelyn toiletries, dressing gown and slippers, tea and coffee and iron etc. The bathroom was modern and clean with a bath tub and high pressure shower. The location is great for all bus and train routes and obviously the shopping. The breakfast has a delicious and large selection to choose from for all tastes, chinese, full english, fruit, cheese and breads etc. The swimming pool is kept very clean and has lovely views with comfortable sunloungers. Personal and friendly service from all the staff.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 March 2010

I had a two day business trip to Singapore & stayed in the Hilton. I have stayed there several times before ... good, comfortable hotel in a great location.

The rooms on the executive floor are great ... but the best thing about this hotel is the executive lounge. The service in the lounge is outstanding

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 March 2010

This hotel is just what you would expect from an upscale Hilton - impecably clean, well furnished, good facilities, nice executive lounge - all good

Excellent location, easy walk to restaurants and shops

Would definitely use this hotel again next time I am in Singapore

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Singapore hotels
Orchard Road
Singapore Marriott Tang Plaza Hotel
Orchard Road
Pan Pacific Orchard
Pan Pacific Orchard
#28 of 312 in Singapore
2,414 reviews
Grand Hyatt Singapore
#42 of 312 in Singapore
3,033 reviews
Show Prices
Show Prices
Show Prices
Orchard Road
Mandarin Orchard Singapore
Mandarin Orchard Singapore
#71 of 312 in Singapore
9,561 reviews
Orchard Road
Four Seasons Hotel Singapore
Marina Bay
Conrad Centennial Singapore
Conrad Centennial Singapore
#18 of 312 in Singapore
4,355 reviews
Show Prices
Show Prices
Show Prices

Additional Information about Hilton Singapore

Property: Hilton Singapore
Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Southall Travel, Hotels.com, Hilton EMEA, Priceline, Ctrip TA, Ebookers, 5viajes2012 S.L., TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hilton Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing