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Alien L

Amazing Famly Trip

5.0 of 5 bubblesReviewed 6 Jun 2022via mobile
Return stay in Voco Ochard Singapore once again after 2-weeks. The hotel in great location and stay is fabulous as always. Very Impressed with Kenny, the same guy check me in previously. I was expecting he will forget me after a few week since since the hotel seems busy & given that the lobby is crowded, with so many different guest check in and out daily, however Kenny remember my preferences of the room and even get things done before I even request. You truly have a brilliant star in your property.
Date of stay: June 2022
Trip type: Travelled with family
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voco Orchard Singapore, Other at voco Orchard Singapore, an IHG Hotel, responded to this review
Responded 6 Jun 2022
Dear alienL0701,

Thank you for taking the time to share with us your experience.

We're so glad to hear that you had a fabulous stay and we will definitely pass on your kind word to our host Kenny.

Once again, thank you for choosing voco and we look forward to welcome you back soon at voco Orchard Singapore.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,410)
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Reviewed 6 June 2022 via mobile

Amazing customer service skill, friendly & charming young guy at the club lounge. Standard never drop. Thanks Kenny

Thank you for the personalize service during the cocktail. We can feel the club was busier then our previous trip, with 2-staff only during the operation but this does not stop him from delivering the customer service.

Very friendly & genuine staff.

Recommended friend to stay there again.. no regret!

Date of stay: June 2022
Trip type: Travelled with family
Thank Jia W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
voco Orchard Singapore, Other at voco Orchard Singapore, an IHG Hotel, responded to this reviewResponded 6 June 2022

Dear Jia W,

Thank you for taking the time to share with us your experience.

We're so happy to hear that you had an amazing stay with us, made even more enjoyable with the hospitality extended by our team of hosts including Kenny.

Once again, thank you for choosing voco and we look forward to welcome you back soon at voco Orchard Singapore.

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Reviewed 31 May 2022 via mobile

Booked 1 night deluxe room. Stayed with wife and 2 kids (2 and 4 yo)

Room: Basic but comfortable.

Service: Great service. Friendly staff.

Breakfast: Good selection.

Location: In the heart of orchard road. Easy to walk to malls. Abt 300m to orchard mrt.

Date of stay: May 2022
Trip type: Travelled with family
Thank Keith_K_S_Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
voco Orchard Singapore, Other at voco Orchard Singapore, an IHG Hotel, responded to this reviewResponded 31 May 2022

Dear Keith_K_S_Y,

Thank you for taking the time to share with us your experience.

We're pleased to hear you and your family had enjoyed the stay with us at voco Orchard Singapore, we look forward to welcome you back soon.

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Reviewed 29 May 2022

Great hotel in great location. The staff went out of their way to make us feel special. We enjoyed the tranquility of the club lounge and the very special treatment we received from Sahrin and Ali. They made us feel so welcome reminiscing with my wife about old Singapore. We also wish to thank Vivien for looking after us at breakfast. The rooms were very clean and comfortable. The only thing we were disappointed with was the swimming pool closed at 7pm. When you have fair skin we choose to swim after dark.
We would not hesitate to recommend this hotel and hope to return in the future.

Date of stay: May 2022
    • Location
    • Sleep Quality
Thank moreswazza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
voco Orchard Singapore, Other at voco Orchard Singapore, an IHG Hotel, responded to this reviewResponded 30 May 2022

Dear moreswazza,

Thank you for taking the time to share with us your review.

We're glad you had a comfortable and pleasant stay, and we will pass on your kind word to our team of hosts who had made your stay enjoyable.

We look forward to welcome you back soon at voco Orchard Singapore.

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Reviewed 26 May 2022

Stayed at Voco on our anniversary on 25-May, stay was excellent. Janet amazed us with this stay by arranging surprise amenities. Breakfast spread was great and Anne,Kok Boon, Manikam, Yabez served well at breakfast today. Lastly Zaki from concierge meet us at departure and thanks us for our stay.

Overall great experience from arrival till our check out.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Yhazs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
voco Orchard Singapore, Other at voco Orchard Singapore, an IHG Hotel, responded to this reviewResponded 26 May 2022

Dear Yhazs,

Thank you for taking the time to share with us your experience.

We're so happy to hear you had an amazing and enjoyable stay and we're glad to be part of this memorable occasion of yours.

We will pass on your kind words to our team of hosts, we look forward to welcome you back soon at voco Orchard Singapore.

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Reviewed 23 May 2022

We booked a staycation with Voco for our first year wedding anniversary on the 20th of May. We were really appreciative that Voco arranged a ‘surprise’ in the form of a cheesecake & wine and folded heart shaped welcome towel upon check in for our celebration :)

Food for breakfast and dinner under the staycation package was awesome.

We would even like to compliment one particular service staff working at Opus bar and Grill, Mr Manickam. We were served by him for 2 consecutive days, and his service was impeccable, going the extra mile not just for us and also for other customers. His positive attitude and awesome service let us felt that the restaurant was worth revisiting.

Service at the concierge was great too with fast check in and out, and all the staffs we have interacted with were friendly and approachable.

Keep up the excellent hospitality service, Voco!

Date of stay: May 2022
    • Location
    • Sleep Quality
    • Service
Thank akwl88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
voco Orchard Singapore, Other at voco Orchard Singapore, an IHG Hotel, responded to this reviewResponded 23 May 2022

Dear akwl88,

Thank you for taking the time to share with us your experience. We're so pleased to hear that you had an enjoyable and lovely stay, and we're happy to be a part of your special occasion.

We'll pass on your kind word to Manickam and team of hosts, we look forward to welcome you back soon at voco Orchard Singapore.

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