I arrived earlier before 11am that there was no any room available. I was informed that I only able to check-in after 2pm. I requested for help as I needed a room urgently to use their WIFI for a conference call at 12pm (the WIFI service @ lobby only available for room guest only). I noted that Jackson Tang, the front desk staff tried his very best to help me, and I finally managed to check-in about 11.30am. Once I entered the room... it was so spacious with 2 queen bed - I found that he upgraded the room for me (i.e. as corporate and frequent customers) that allowing me to attend my meeting on-time. I appreciate and thanks to Jackson for his excellent service.
Once I entered the room, I found that the bathroom light was not working that I have to call the maintainance which took about an hour to fit it. During my stay... I noticed that the housekeeping service was pretty poor... the desk and side table was not properly cleaned, the floor was not vacuum properly, and the basic set of toiletries have not been replenished. And. I encountered many times on the room access cards problems that I have to go to the front desk many times to replace and reactivate the cards --either it can access to the lift but unable to open the room door, or can open the room door but unable to access the lift, and both were not working.. soba soba!
The hotel is located near the Singapore famous shopping malls and branded stuffs, with walking distrance to orchard road.
Actually, 2 of my peers also stayed at this hotel at the same time... Here... three of us had different experience during our few days stay thought we reserved the room at the same time (together) and paid for the same rate...
1. 2 of us have 2 queen-bed room and 1 of us have a small standard bed room.
2. I received 1.5L complementary bottle water, and the other one have 2 standard complementary 500ml bottle water & 1 basket of fruits, and the other colleague have nothing at all i.e. no complementary bottled water, not to mention the basket of fruits...
I have questioned them why there were different services rendered for us. They said would act and revert to us immediately...but it seemed no further explanation and no action was taken at all...
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- Also Known As:
- York Hotel Singapore