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“Clean, comfort but unfriendly staff..”
Review of York Hotel

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York Hotel
Ranked #118 of 308 Hotels in Singapore
Samarinda
1 review
“Clean, comfort but unfriendly staff..”
Reviewed 10 March 2010

I've read reviews about this hotel, good and bad. And after I stayed for 4 nights, it was a bad impression on the performance of staff is true. Every morning I have to call to ask for toothpaste and slippers, service front desk staff was not friendly and cheap smile. Besides all the good, the food, location is very close to Orchard Road.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank feindui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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English first
Brisbane, Australia
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 March 2010

Just a quick tip. The York is like all other, slightly boring mid-range hotels in singapore but the Cabana rooms next to the pool are a bit different and make you feel that you really are on vacation. Not the normal 'box with a box in the corner'. We were in room 102 and were very happy. Check them out. The only slight downside was a slight noise that came on at 6.30 a.m. from the (kitchen?) air conditioner unit above the room, in the car park. However, apart from that, the room was quiet, huge and cool and we could relax or wander down to Orchard Road whenever we wanted. Room 104 isn't as good and the aircon was noisy but there are others down there that are like room 102. vist them first, before you agree to take a room.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sculthorpe-Pike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indonesia
Level Contributor
4 reviews
4 hotel reviews
Reviewed 17 February 2010

Just arrived back home from this hotel. I can see the place and location is not a problem. The room is clean and the facilities in this place are excellent. Now, here lies the problem. The staff at the door is simply too ignorance, doesn't care for guest carrying big luggage(myself). Bathroom is big but when taking shower, the water runs from the cubicle and travel to the front.So, i have to put my tower on it.
The bed is big and the room is fine but the pillow makes my head very painful when i wake up in the morning. Anyway, this hotel worth staying and bell boy should be alert when guest is arriving and help them carry their belongings.

  • Stayed February 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyraba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
509 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 575 helpful votes
Reviewed 10 February 2010

This is a tourist-class hotel in a reasonable location. Don't expect luxury or great service for these prices in Singapore.
Walking 300m downhill to Orchard road is no problem and you are then close to several huge malls and an MRT stop. The walk uphill after a day of shopping and touring is just long and steep enough to work up a sweat. The area is quiet at night but like all of Singapore, quite safe.
Our room in the tower was large and well-equipped but not particularly clean. The bed was rock hard, well beyond comfortably firm. The shower and bathroom were fine but don't inspect the grouting too closely if you're squeamish. The fitness room was under renovation during our stay which wasn't mentioned on their website.
Breakfast was included in our rate and was utter chaos. The hotel was full apparently and the breakfast area couldn't handle this. There was hardly any food available and the staff were all stressed and impatient. If it wasn't included I would walk down to the food halls of Orchard road for a better and cheaper option.
The appeal of this hotel for us was that they gave us a special half-day rate which allowed us to check out at midnight to catch our 2.00am flight. This wasn't advertised on their website but saved us paying for a full extra day. If I was in Singapore longer I'd find somewhere cleaner.

  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BadgerCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
89 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 February 2010

We discovered the York through a review that mentioned they had rooms that could fit a family of four. Given the price of ANY room in Singapore we hoped the York would offer a bit more value not sacrifice quality and prevent us from having to pay for two rooms. We were not disappointed. We booked through Agoda and got a decent deal (even though we could not officially put the fourth child in the booking, it all went through without a hitch). As everyone has noted here the location near Orchard Street is convenient (but behind the Mt Elizabeth Hospital, so very quiet). We had a tower room with a three twin beds and a pull out sofa. The bath room was huge, a walk in closet, a desk and a small sitting area. The cleaning staff was amazing. The only down side was the high price for internet and the rather uneven desk service. But none of these makes me second-guess our stay. Highly recommended!

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank centrepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaka
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 January 2010

Its 5 mins walking distance to Orchard road, Paragon, lucky plaza etc. coming back is uphill. Quite place. I was given a very big room with 2 large double beds, good for my kids. LCD TV. Toilet was a bit small but had everything needed. The Check-in was fast and the luggage was in our room door before we were there. Checkout was also very fast but the staff was very busy and unpleasant. When I asked who will bring down our luggage, she said it was the bell boy's duty not her. The bell boys were very helpful everyday, even with calling taxi, where movie theter was etc. info. Our room rate was included with 4 breakfast, but the breakfast option was very limited. Also the breakfast area was onway to the lifts so inconvenient. The reception look needs to be modified. Orchard road hotels should be better looking. the room had large window but as we were in 4th floor so the view was limited. The children pool was extremely small. Rate was reasonable keeping in mind of other hotels in Orchard road, otherwise the price would be high.

On teh day of checkout I asked them for late checkout and they told me that 2 PM is OK. But when I wanted to open the room door at 1PM, the card would not work, meaning they did not update their system. I had to ask the housekeeping to open the door. It was awkward.

Otherwise, if you need to be in Orchard road area then this hotel rate is good compared to others and hotel is good. But if you can stay in other areas then do that, York is pricy for its service.

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yousuf007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 January 2010

greate hotel,
beautiful environment

  • Liked — service
  • Disliked — nothing
  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank AwaraDeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about York Hotel

Property: York Hotel
Address: 21 Mount Elizabeth York Hotel, Singapore 228516, Singapore
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#69 Family Hotel in Singapore
#94 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — York Hotel 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
York Hotel Singapore

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