If you know everything there is about Singapore already, and don't require help, then by all means, join packages from this company. Otherwise, I'm advising you to go to another company.
City Tours have no customer service at all. Nobody wants to help you, they actually yell at you when you ask questions. It's like they are trying very hard not to get repeated business.
The travel arrangement is bad - cars don't arrive on time or they don't arrive at all (I've experienced both). The Tour Guides and Drivers are bad - they don't speak well and they get annoyed when you don't seem to understand them. They are horribly understaffed - there's always a long line at the hub and good luck trying to fix or ask anything.
I haven't had a more horrible experience from a tour company. I would definitely pay more to go to another company.
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