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“Customer service? What customer service??”
Review of City Tours

City Tours
Book In Advance
More Info
US$19.45*
and up
1 Day Hopper Pass - unlimited Hop On Hop Off Sightseeing
Ranked #72 of 156 Tours in Singapore
Type: City Tours, Tours
Attraction details
Reviewed 11 January 2014

If you know everything there is about Singapore already, and don't require help, then by all means, join packages from this company. Otherwise, I'm advising you to go to another company.

City Tours have no customer service at all. Nobody wants to help you, they actually yell at you when you ask questions. It's like they are trying very hard not to get repeated business.

The travel arrangement is bad - cars don't arrive on time or they don't arrive at all (I've experienced both). The Tour Guides and Drivers are bad - they don't speak well and they get annoyed when you don't seem to understand them. They are horribly understaffed - there's always a long line at the hub and good luck trying to fix or ask anything.

I haven't had a more horrible experience from a tour company. I would definitely pay more to go to another company.

2  Thank dot927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"botanical gardens"
in 7 reviews
"raffles hotel"
in 5 reviews
"day tour"
in 2 reviews
"chinese temple"
in 2 reviews
"three hours"
in 2 reviews
"take pictures"
in 2 reviews
"chinatown"
in 10 reviews
"overview"
in 4 reviews
"sgd"
in 4 reviews
"mrt"
in 4 reviews
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72 - 76 of 87 reviews

Reviewed 8 December 2013

We took the bus tour by day and the water trip in the evening and enjoyed both.
The bus trip took about two hours through the city centre, China- town up to the botanical gardens and down along the amazing Orchard Road shopping area dropping us at the splendid Raffles Hotel for drinkies.
The boat trip in the evening was particularly pleasant, the water-front area is lined with very attractive alfresco restaurants, beautifully designed and the city generally is spectacularly lit.
You've got to do this one.
The people running this set-up are pleasant and very informative.
We'll do this again next trip to Singapore.

Thank Hungry_Horace_Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

Good overview of the city but not enough time two in our group are disable and could only get off the bus for the orchid garden part of this tour. We would of liked more time so all our party could enjoy this tour

Thank worldholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

Emphasis seemed to be on places to do shopping. Real high light was Orchid garden. The stop at China Town was enlightened by the visit to the Buddist temple. We watched a ceremony that was very interesting.

Thank Ted B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 April 2013

The tour is nice, it gives you an overview and understanding about Singapore culture and day to day living; different attraction and what to do in Singapore

1  Thank Hala M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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