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“The Best Ramada Yet”

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Ramada Singapore At Zhongshan Park
Ranked #49 of 308 Hotels in Singapore
Certificate of Excellence
Houston, Texas
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“The Best Ramada Yet”
Reviewed 6 June 2014

We were returning for short visit to our old home of Singapore, before heading on to Sydney. This was a reasonably priced hotel in an interesting non-tourist part of the city. The hotel is part of the Wyndham group and its quality is well above the average Ramada. Much more like a true Wyndham Hotel. The staff were excellent and very willing to help with questions and advice. Be aware that it is a busy place as there are several training facilities nearby. It is well worth the money.

Room Tip: The quietest rooms are on the side facing the park.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank midmac5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Cousens_GM, General Manager at Ramada Singapore At Zhongshan Park, responded to this review, 10 June 2014
Thank you for your kind feedback and we are pleased that we have delighted you during your stay with us. We look forward to welcoming you again at The Ramada Singapore at Zhongshan Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,925 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Melbourne, Australia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 June 2014

We accepted the opportunity offered by singapore airlines for cheaper accom if we stopped over for a couple of nights instead of the usual couple of hours transit. The deals seemed to offer lower stars hotels, so we chose Ramada as Zhongshan Park.
A very good hotel, reception and concierge were excellent. Ordinarily check in is 2.00pm but we had arrived from Rome 7.00am D'oh. We were able to get into our room at about 10.45 thanks to the receptionist juggling a few things.
There is a small mall next door with a supermarket, hairdressers, laundry, fast foods etc which was all very convenient. A shuttle service to Orchard Rd - dont bother - things arent what they were 20 years ago, the much closer Velocity Mall is just as good and much closer.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Graeme S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Cousens_GM, General Manager at Ramada Singapore At Zhongshan Park, responded to this review, 10 June 2014
Thank you for your kind feedback and we are pleased that you enjoyed your stay with us. We look forward to welcoming you again at The Ramada Singapore at Zhongshan Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

We arrived late on Friday evening. All we wanted to do was to have a quick shower and then go to bed. My friend answered nature's call and proceeded to have his shower. As there wasn't any hair shampoo nor shower gel, I called the reception to ask for assistance. During the call, I highlighted that my friend had been naked in the bathroom for quite a while and I would appreciate if she could arrange for the toiletries to be delievered to our room as soon as possible. As I didn't hear from her after ten minutes, I called the reception again. The call was answered by the same girl who answered the first call. She informed that her colleague was already on his way to our room. Although twenty minutes had passed since we placed the first call, he was nowhere to be found. We waited in vain. We had to make the third call to the reception before a staff (apparently a bell boy) arrived about ten minutes later with tubes of shampoo, body lotion and a hand soap in his hands. Shower gel was nowhere in sight. When we asked for the shower gel, he informed that that's all he had and we could use the hand soap for shower. Amazing. We had to get the shower gel from the chambermaid's room ourselves. Unbelievable. We found out the next day that the person who answered our first and second call had been making mistakes at work and she was not aware that all the chambermaid had left for the day. What does it say about this hotel? The staff are not equipped with relevant knowledge to perform his/her duties. I have not been to a hotel where the toiletries have been overlooked. This is my first and I hope it will be my last. Ramada should get back to getting the basic right. It was an unpleasant experience. A frustrating weekend. It was a let down. Do we expect to return to Ramada to give it a second chance. The answer is clear. It is a big NO.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Ramada

Helpful?
2 Thank Teck Ming L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Cousens_GM, General Manager at Ramada Singapore At Zhongshan Park, responded to this review, 10 June 2014
Thank you for your valuable feedback. We are truly concerned to learn of the oversight by our associate. We have shared your feedback with our Front Office and Housekeeping associates and immediate training with the relevant associate and the team to ensure that all are aware of the hotel procedures and timings.We apologise for the inconvenience caused

We sincerely hope that you will allow us an opportunity to serve you better in future at The Ramada Singapore at Zhongshan Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne Australia
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 1 June 2014

We had an unscheduled night at the Ramada as a result of a flight change requiring an extra night in Singapore. We (and many others) booked in together very late one night and the front desk staff handled the book ins very professionally and quickly. The room was a good size (especially for Singapore) and had a bench desk along the length of the window which was perfect for setting up computers etc. As the hotel is only about a year old, everything in the room is nice and new and clean and modern. The beds were extremely comfortable and obviously higher end beds. Bathroom was nice and shower had the choice of a rainshower head or a handheld shower hose, no bath. Very good size in room safe and not one of the little iddy biddy ones that can hardly fit a passport in. Free Wifi available throughout the hotel was fast and reliable. Excellent and helpful staff.
Breakfast was a pretty good buffet with plenty of western and Asian choices.
The huge pool is magnificent with plenty of room for everyone. Nice furniture at the side of the pool and sun lounges actually in the water at the side of the pool. Pool is sparkly clean. Hotel is connected to a two level shopping mall but I found the mall to be of little interest as it is mainly a big supermarket

The position of the hotel is about 20 minutes or so from the airport so a good option when looking for something close enough to the airport. The surrounding area is much quieter than say Orchard Road but we saw that as a bonus - sleep was undisturbed by outside street noise. There are a lot of eating options outside the hotel, many very fairly priced. No exciting shops to speak of but the hotel does have a shuttle bus that takes you to a local shopping mall, Velocity, and to Orchard Road. The shuttle bus has a printed schedule and it absolutely sticks with the schedule. Don't be a minute late or you will find the bus gone. If you are punctual, this bus works very well as you can be sure of departure and pick up times. I used the bus on several occasions and it worked perfectly. Because of the punctuality of the bus, and a nearby MRT stations, staying at this new, spacious hotel with lovely facilities, becomes an attractive alternative to staying in other closer in areas of Singapore. There is a sense of respite from the madness and heat and yet you can dip back into the madness and heat very easily indeed.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Belle077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Cousens_GM, General Manager at Ramada Singapore At Zhongshan Park, responded to this review, 7 June 2014
Thank you for your kind feedback and we are pleased to have delighted you during your stay with us. We look forward to welcoming you again at The Ramada Singapore at Zhongshan Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014 via mobile

Stayed in for fiancé's birthday. Check in was efficient by Sabrina, went thru everything but was not offered newspaper. No big deal. Room was clean and view was great a bit thad small but it was all compensate by the hotel's facilities, pool, gym, business centre, restaurants and a mall link to the hotel. Everything you need is there. Staffs are extremely friendly and helpful. Always greeted by their friendly housekeeping staffs. Quick to response whenever needed.
Tried both restaurants - breakfast at Flavours & dinner at 21 At Rajah. Great food overall. Love the park too, with an old huge Banyan Tree right in the middle. Children playing amongst themselves.. Feels like home.
This hotel feels larger with the essence than it looks. Kudos!

Stayed May 2014, travelled with friends
Helpful?
1 Thank Sean Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Cousens_GM, General Manager at Ramada Singapore At Zhongshan Park, responded to this review, 2 June 2014
Thank you for your kind feedback and we are pleased to have delighted you during your stay with us. We look forward to welcoming you again at The Ramada Singapore at Zhongshan Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 May 2014

It's a four star property located in the Zongshan Park area which is not too crowded, but is away from the more exciting areas. There is a small town in that area but there are no eating places around. There is a small food court on the side of the hotel and also a fair price super market which has everything one would like to buy. Book the hotel on a B&B basis, so that your breakfast is taken care of. One may feel it is a little pricey at S$15/- per head, but the spread is good and worth it. Only one or two of the food outlets in the food court open before 10am. Hence, one's choices for breakfast are very limited. If you are a breakfast person and do not like eating toast or laksa every morning, you will be well advised to book your room on a B & B basis.

There is a shuttle service from the hotel to the Novena MRT station and Orchard Plaza every 30 mins. But you have to call about two hours before and reserve your seats with the hotel concierge to avoid disappointment. Once you get to the Novena area, there are many breakfast options. You can also use taxies, which are conveniently available on a regular basis at the the hotel. The concierge at the hotel is very helpful if you want to book your tours. The rooms have free wifi, for which you can obtain the password from the front desk. Then you can even book your tours online or buy the tickets once you get to any of the parks you will be visiting. The rooms are quite small and as we took a triple room, once the third bed was placed, we had to practically jump over the beds to get about in the room. The luggage had to be placed mindfully, as it is not easy to find space to place three suitcases. We used to close it up once we had taken out what we needed and then keep it upright against the wall. The beds were quite comfortable and the AC worked well, so we had wonderful sleep every night. The bathrooms were new and well appointed and not too small. Housekeeping was great as they used to come every morning and clean the bathrooms and give fresh towels and top up the toiletries, tea, coffee etc. We didn't have a great view from our room, but it really didn't matter, as we were in the room only to sleep or rest and as everyone does in Singapore, we were out most of the time either site-seeing or shopping. <grin> The lobby area of the hotel is not very large like most business hotels, but it was bigger than most other places and had sufficient seating space for us to wait for our taxi or shuttle.

Please check your bills well in time without waiting for the last minute, so you have sufficient time to iron out any discrepancies. Please ensure you check your bills during office hours so that the manager is available to resolve any issue and you won't be at the mercy of the front office staff who are unable to make any decisions. I was offered a special rate as a corporate customer, but when I received my bill, I had been charged a higher rate which was the normal rate. The front office team did not understand this difference in rate and it took me quite sometime to drive my point through to them. Then, finally, they agreed to amend my bill to be in line with the special rate offered. If you try to settle your bill in the last minute while you are checking out to leave for the airport, you may not have sufficient time to resolve any issues with the front office team and end up paying the higher rate, as you will want to get to the airport in time for your flight.

Taxi Drivers were not exactly familiar with the hotel when we first mentioned the name, as it was relatively new at the time we visited (probably re-opened after refurbishing and re-branding only a few months prior to our visit) and we had to show the address from an email I carried along. They are familiar with Zongshan Park, so first mention that, if they don't seem to know the hotel.

Room Tip: certain rooms overlook Zonghsan Park and if you are hoping to spend a lot of time in your room, it m...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geedes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Cousens_GM, General Manager at Ramada Singapore At Zhongshan Park, responded to this review, 1 June 2014
Thank you for your kind feedback and we are pleased that you enjoyed your stay with us.

We have noted your feedback on the check-out process and have forwarded them to our Front Office team . We truly appreciate your feedback as at Ramada, we believe in continuously reviewing our products and services to deliver a great experience to our valued guests. Feedback like yours help us to achieve this aim.

We look forward to welcoming you again at The Ramada Singapore at Zhongshan Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Singapore At Zhongshan Park

Property: Ramada Singapore At Zhongshan Park
Address: 16 Ah Hood Road, Singapore 329982, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#49 Romantic Hotel in Singapore
#49 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ramada Singapore At Zhongshan Park 4*
Number of rooms: 384
Official Description (provided by the hotel):
The Ramada Singapore at Zhongshan Park is the only four-star international chain hotel in Novena, which is flanked by an array of restaurants, providing visitors a wide choice of pubs, local, western and Chinese cuisine.The hotel features Flavours, an all-day dining restaurant serving predominantly local Singaporean and Southeast Asian culinary delights, Business Centre with Free Internet Computer stations, Gym, Swimming Pool, 540 square-meters of Meeting and Banquet space, Underground Car park and two-level retail mall.Ramada Singapore at Zhongshan Park offers 384 well-appointed guest rooms with premium Serta mattress for a good night’s rest, Complimentary High Speed Internet Access, Free Local Calls, Complimentary use of the Gymnasium and Swimming Pool and a breakfast worth waking up for. ... more   less 
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