Stayed at the Pickering last night, so it is fresh for me. I wanted to stay here as it is a new hotel, only opened for a couple of weeks. So you have to cut a bit of slack. They will get their act together. Good for business travellers willing to give feedback at this stage – Try to be positive for the next couple of months. I think that some of the previous reviews might be a bit harsh.
Firstly, I gather that they are doing a soft start. The whole hotel is not fully opened as yet. From what I understood, only 4 of the floors are opened, with a high occupancy for adventurous people.
I come to Singapore reasonably often, so I thought that it would be good to stay close to Chinatown for a change. This area is a buzz, especially in the lead up to New Year. It is good fun to be this close to the hustle and bustle of Chinatown, and still close to the Quay.
To business, check in was thorough, friendly and quick. They were all still learning the systems, but were friendly and helpful. I use a separate card for the room deposit – they understood this with no grief. No real need to explain the concept of room deposit though – most travellers understand this. They were knowledgeable about dinner and breakfast.
The rooms are smaller than the Stamford, Fairmont, Carlton, Hyatt and Intercontinental for much the same price. Maybe it was the room that I was in, or maybe the deal that we have with these other hotels. To me the size was ok, but I am an old single business traveller. I stayed in 1018.
I liked the office desk layout, the new TV and the idea of TV plug-in layout for video/audio, usb. I liked the lighting controls. The bed was firm – to me it was great.
What was unusual – the bathroom arrangement is open plan onto the main area – sliding doors for privacy – ok for single occupancy – might be a bit strange for couples or new lovers. Privacy is a bit of an issue as my room was overlooked by other rooms – pity the poor people looking into my room – there are privacy curtains - use them. They are a bit slow to operate though. The toilet had no handle on the outside – I like to keep the toilet door closed – hard to open once closed. Lighting in toilet was a bit dark for an old fellow. Went for a swim – no hanging area for swimmers in the shower? Every hotel has a retractable clothes line. Not enough hanging area in the bathroom space.
The location of the tea making facilities was strange - pullout drawer- not sure how it will last. No plastic bag to bins - poor cleaners
Went to the pool and gym area – this is a blast. Went for a swim at 19:00 on a Sunday night in their infinity pool overlooking SIN towards Stamford and Marina Bay Sands. Pool was a bit cold - maybe the decking a bit slippery with rain and water on it so be careful. Gym is all new – the fellow I saw this morning reckons that it was small – it looked great to me- new gear and no one in it last night would be a buzz to me – no supervision.
Had dinner in the Lime Restaurant – service was a bit flaky as expected for week 3. They need to have a bit of meet and great at the 2 entrances – maybe it is a Sin thing. Lots of people wandering through was a bit strange! Bit hard to know who was a waiter – need tags or a better uniform. The sneakers on the staff were a bit of a strange thing for me in a 4 star hotel . This will be fixed in coming weeks – the food however was good. The beers came quickly, and the staff were attentive.
Slept well – bed was firm, but good. Wakeup call was on time. Buffet Breakfast in the Lime – I was a bit early for the 06:30 start – that was not a problem. The buffet is curious. It is not centralised – the flow was bit out – drinks there, cereals across the way, fruit back next to the juices, hot European next and further up the Chinese hot, and then at the other end of the restaurant was the bread and pasties – this was strange.
Checkout was reasonably quick – each of the cashiers should have had their screens open. They were able to get the costs for dinner and breakfast (5 minutes earlier) with no problems. They gave itemised receipts and were able to change money with little problem. They will get quicker. The concierge took my bags and organised a taxi with little problem. They will get better. Recommend that you try this new hotel – it is a buzz. I will come back!
- Official Description (provided by the hotel):
- PARKROYAL on Pickering offers guests a luxury business hotel conveniently located at the gateway to Singapore’s central business district, near Raffles Place. Enjoy close proximity to key cultural, shopping and entertainment attractions. And take advantage of our spa, fitness centre, jogging path and pool – all conveniently located on the same floor. ... more less
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- Also Known As:
- PARKROYAL On Pickering Singapore