I spend half of the year travelling n staying in hotels for business, and I certainly recognise and give credits to great service when I see it. This hotel really succeeded in surprising me in every way possible, in a negative way. Was checking out this hotel so that I can consider recommending it to overseas clients, due to its close proximity to the CBD.
Checked it room, and realised there is no bathtub. Called guest service, was put on hold for 30 mins before I got to speak to the operator. Told operator I would like to pay to upgrade to a room with bathtub. Said she will call me back, another 20 mins passed with no call back. Called back and insisted on speaking to front desk, operator refused to put me through and said front desk was busy. Asked about my room upgrade again, was flatly told I had booked a
superior room which doesnt come with a bathtub. Told her again I will pay for an upgrade, and she just brushed me off by saying they are having full occupancy.
Called guest service in morning to request for 2 toothbrush. Took 45 mins and 4 calls later before it finally arrive.
Went to the pool at 8.30am, and wanted to order some breakfast or snacks to eat by the pool. There was no pool attendant around, so I just called room service to order. Was told they will send a waiter up with the breakfast menu to take orders. Waiter came to pool empty handed, and after some confusion, said they cant serve any food by the pool till 11am. He suggested we have breakfast at the Lime cafe.
Finally went to the Lime cafe for breakfast. Staff made guests wait in the queue even though there were empty tables, while they chatted among themselves. They appear irritated when guests ask for their service, like guests are troubling them. Ordered a noodle soup and a congee. Waited another 30 mins, no sign of food. Checked with waitress, and she just flatly said they mixed up our orders due to some printer problems, so we gotta wait awhile more for our food! Seriously??!! No apologies, nothing. And they didnt even bother to inform us had I not asked??
I have stayed in the best 6 stars hotels around the world, and I have also stayed in the most dingy backpackers' place in my years of travel. I strongly believe that a hotel should deliver the level of service of what it priced and market itself to be. In the case of Parkroyal on Pickering, I can only say there are serious gaps, and it has been a disappointing stay.
- Official Description (provided by the hotel):
- PARKROYAL on Pickering offers guests a luxury business hotel conveniently located at the gateway to Singapore’s central business district, near Raffles Place. Enjoy close proximity to key cultural, shopping and entertainment attractions. And take advantage of our spa, fitness centre, jogging path and pool – all conveniently located on the same floor. ... more less
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- Also Known As:
- PARKROYAL On Pickering Singapore