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“Staying at the Amoy, Singapore”

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AMOY by Far East Hospitality
Ranked #1 of 308 Hotels in Singapore
Certificate of Excellence
Auckland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Staying at the Amoy, Singapore”
Reviewed 1 June 2014

Both preparations and the actually staying at the Amoy hotel were a real pleasure for us.
Right from when I started looking at booking a hotel for our 3 day stay in Singapore the Amoy presented a service that was beyond our expectations.

Both during the booking stage and the actual staying at the hotel Jeremy looked after us tremendously; nothing was too difficult, including sorting out the discount available (note that the price of the hotel room was much higher then we normally look for), arranging the free pick-up from the airport and providing us with a room to take a shower and change clothing before going to the airport in the evening.

While staying at the Amoy the service from the other staff, including Ronald, the two breakfast ladies and the two security staff, amongst the others, were extraordinary and helpful without being overbearing.

Breakfast was very basic, but a very nice muesli breakfast will be arranged if you ask for it.
The very nice welcome cards provided that little extra that is making the Amoy a hotel of choice for us in the future when visiting Singapore.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tran Chau T, Manager at AMOY by Far East Hospitality, responded to this review, 4 June 2014
Dear RobertAuckland,

Thank you for taking your time to write us this lovely review.

It is wonderful to know your experience was fantastic even before you arrived. Jeremy and Ronald are thrilled to know you appreciated their service and remembered their names. Our team is filled with service champions who enjoy delighting and assisting our guests with all their hearts. Your kind words just brightened up their days and motivate them to improve further. Nothing is more rewarding than knowing that you will come back to stay with us again and spread all the wonderful compliments about our excellent service. Rest assured we will keep up what we have done well and make further improvement on our products.

Thank you for choosing to stay with us. My team and I look forward to seeing you again

"Every Journey is an Experience"
Warmest regards,
Trinh Tran Chau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 May 2014

Enter the hotel through a Chinese temple before being escorted to a boutique modern room.A refreshing fruit cocktail drink served by impeccably dressed and efficient and friendly staff set the tone for your stay.Breakfast is simple but supplies all that you need set in a small courtyard area,The location is perfect,the hotel being opposite the MRT station just one stop from Chinatown and within easy walking distance of the Marina bay attractions.But what makes this hotel is its staff whose help and friendliness enhance your holiday.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stehel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tran Chau T, Manager at AMOY by Far East Hospitality, responded to this review, 3 June 2014
Dear stehel1,

Thank you for taking your time to share with us your experience.

It is our pleasure to know you enjoyed your stay and our service team, in particular, made your experience worthwhile. This is what AMOY is all about; warm hospitality and personalized service. Our friendly team members are more than happy to assist you anytime you need. I am also glad that you found our location perfect to explore around the area. Your commendation definitely motivates us to do more and improve further in our product and services.

Thank you for choosing to stay with us. My team and I look forward to seeing you again

"Every Journey is an Experience"
Warmest regards,
Trinh Tran Chau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 May 2014

Quiet yet close to everything. Across the road is the Telok Ayer train station. Very good location. Friendly and helpful staff. Simple but good breakfast. The oriental feeling from the moment you enter the hotel.

  • Stayed May 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank cikwanro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tran Chau T, Manager at AMOY by Far East Hospitality, responded to this review, 3 June 2014
Dear cikwan,

Thank you for taking your time to share with us your experience.

I am glad to know your stay was enjoyable. Our location is well liked by many due to its convenient access to many places of interest and eateries. The Telok Ayer MRT station across the street makes it even more convenient for our guests to travel around town. Our friendly team members are more than happy to be at your service anytime to make your stay memorable.

Thank you for choosing to stay with us. My team and I look forward to seeing you again

"Every Journey is an Experience"
Warmest regards,
Trinh Tran Chau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Turk
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 May 2014

We stayed one night in this gem of a boutique city hotel. You would hardly know it as a hotel from the street as the front is shared with a small temple. A tiny sign identifies the hotel. You walk through the small, serene temple to a modern glassed-in atrium lobby which is light and sunny in the day. It is a pleasant introduction to the hotel.

Staff are very helpful and polite. The security guard was particularly helpful when we had breakfast and needed taxis or our cases taken up to our room.

The layout of the property is unique, perhaps owing to the fact that it was formerly occupied by shophouses which have been renovated. It is a bit of a quirky maze but has personality as a result.

Rooms are compact and very well appointed with a big shower but no bath (good riddance to the grotty hotel bathtub, I say). The sink in our room was outside the bathroom and shared space with the clothes hung just above and to the left (no separate closet). The bed was down three steps. The view was of the atrium which was perfectly pleasant for us.

The only minor issue is that taxi drivers do not yet know where the hotel is. It is not on Amoy Street - it is on Telok Ayer Street, one street over from Amoy Street, and directly across from Telok Ayer MRT. Telok Ayer ("Bay Water") is named after a former bay in Singapore, since reclaimed, and is now part of Singapore's Chinatown.

The hotel was in touch by email as soon as we had reserved, and offered a free pickup service at the airport which is the best possible way to get into town. The 20 minute ride whisks you along the southern shore of SIngapore, past the steadily expanding skyline of skyscrapers, to the fairly serene environs of the Amoy Hotel. There was also a free tour offered, however due to our late-morning arrival we could not take advantage of it.

Breakfast was on the lighter side, just a bit of cereal. It was fine to fuel up for the morning, however if you want a nice big breakfast, you will have to go and find it elsewhere.

Room Tip: Each room is unique. We enjoyed the view overlooking the atrium lobby.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mlm1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tran Chau T, Manager at AMOY by Far East Hospitality, responded to this review, 3 June 2014
Dear mlm1023,

Thank you so much for taking your time to write us such a detailed review.

We are very blessed to be able to have Fuk Tak Chi Museum, formerly a temple, as our main entrance. This charming important heritage site has many interesting stories and our team is more than happy to share with you. I am glad that you like the unique design of AMOY which we put in a lot of efforts to retain the heritage feel while combining with the modern look of our rooms. It is our pleasure to know you also enjoyed your stay throughtout from the moment you arrived till you departed. This is what we always aim to achieve, to make every stay a memorable experience.

Our friendly service team is filled with passionate people who enjoy serving our guests. Your acknowledgement on their service, in particular security officer Charles, makes their day. Your kind words will inspire us to do even better in our service while making further improvement on our products.

Thank you for choosing to stay with us. My team and I look forward to seeing you again.

"Every Journey is an Experience"
Warmest regards,
Trinh Tran Chau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

To those of you whom are looking for a difference, Amoy is it !!!.
It is a cosy small hotel with lots of character. It is set in a area where east meet west.
It's a cosy place to live in.The service staffs with their warm smiles and friendliness leaves a lasting impression on one. They make you feel comfortable. The rooms have their unique steps down to the bed. Each room is name after a traditional surname/family name.. Very interesting. Plenty of eateries around the area - so you won't starve. It is within walking distance from places of interests....

Room Tip: double bed or twin beds , the rooms are equally comfortable
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank SPYeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tran Chau T, Manager at AMOY by Far East Hospitality, responded to this review, 2 June 2014
Dear SPYeo,

Thank you for taking your time to share with us your stay experience on Tripadvisor.

I am very delighted to know you enjoyed your stay with us and the excellent service rendered by our friendly team. We are filled with service champions who love to delight our guests and create memorable experience. This is what AMOY is all about; we make a difference in service with genuine care and concern. Your acknowledgement means a lot to us and inspires us to do even better in our service.

Our location is convenient due to its easy access to many famous eateries and places of interest that are available in a just a short walking distance. I am glad that your family enjoyed exploring around the area as well.

Thank you for choosing to stay with us. My team and I look forward to seeing you both again

"Every Journey is an Experience"
Warmest regards,
Trinh Tran Chau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, UK
Level Contributor
111 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 25 May 2014

We had a really fine 2 night stay at the Amoy in transit to Penang. I'm not going to say anything original because it's all been said before, but the young and enthusiastic staff go well beyond the call of duty to make ones stay a pleasant one, and the hotel is well designed behind an attractive old temple facade.

The rooms are very comfortable, stylish, clean and well appointed, and quite spacious by Singapore standards. The wifi is fast and reliable, and it's nice to have a complimentary limo service.

I get the impression from earlier reviews that the breakfasts used to be limited - well, I'd say what was provided now was perfectly adequate and of good quality, although personally I'd like a slightly wider choice of breakfast cereals - maybe an additional muesli or bran flakes option? This wouldn't cost the hotel much/anything extra, but I suspect that a lot of European travellers would be grateful. The staff at breakfast were charming, by the way.

We were in one of the rooms at the back and, yes, one could hear a little noise from the bars and restaurants in the plaza behind in the evening. However, this didn't disturb us in any way, and they closed down around 11.30.

A new MRT station has recently opened just across the road.

Room Tip: If you're very sensitive to noise then it's probably better to ask for a room that doesn'...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drmarkf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tran Chau T, Manager at AMOY by Far East Hospitality, responded to this review, 2 June 2014
Dear drmarkf,

Thank you for taking your time to share with us your wonderful stay experience.

AMOY is all about warm hospitality and unique experience. It is great to know you had a great time with us and our team made your stay memorable. I am very glad to know you enjoyed our room, our service and the benefits that come with our room package. Your appreciation is a great acknowledgment for us and inspires us to strive harder in our service.

I’ve noted your suggestion about our breakfast. We did provide muesli upon request; however I apologize if you were not aware of this during your stay. As you suggested, we are now displaying it daily at our breakfast spread. Rest assured we will keep improving our product and services while maintaining the personalized level of our service.

Thank you for choosing to stay with us. My team and I look forward to seeing you both again

"Every Journey is an Experience"
Warmest regards,
Trinh Tran Chau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson
Level Contributor
84 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 22 May 2014

For a hotel to have these kinds of ratings, and be open such a short time, speaks for itself. No reason to add to all the glowing comments. They're all true. We could list all the staff by name, but it's not necessary; just be assured you'll be taken care of to the best of their ability. And you should note the care with which Ms. Trinh Tran Chao answers every posting. She's that dedicated, is involved herself in the daily operation, and wants nothing more than to improve the service. Sure the rooms are tight (but filled with every amenity imaginable), it's not a place for people with mobility issues, and some hotel amenities common with larger properties are missing, but all that is trumped by the positives. We spent three nights there, and will look forward to the opportunity if we're in Singapore again.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank brucedodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tran Chau T, Manager at AMOY by Far East Hospitality, responded to this review, 26 May 2014
Dear brucedodge,

Thank you for taking your time to share with us your wonderful stay experience.

It is very heart-warming to read your review and see my name mentioned here. Words cannot describe how grateful I am to know that you remembered and recognized our efforts in making improvement on our products and services. I appreciated all the wonderful suggestions and feedbacks that you and your wife gave us during your stay so we can improve further. Those are certainly valuable and very useful for us.

My team and I are very motivated to delight our guests and we committed to make every stay a memorable experience. I believe service is all about genuine care and personal touch so we create a place where you can call home here at AMOY. Your acknowledgement will inspire us to do even better in delighting our guests.

Thank you for choosing to stay with us. My team and I look forward to seeing you both again

"Every Journey is an Experience"
Warmest regards,
Trinh Tran Chau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AMOY by Far East Hospitality

Property: AMOY by Far East Hospitality
Address: 76 Telok Ayer Street, Singapore 048464, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#1 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:4 star — AMOY by Far East Hospitality 4*
Number of rooms: 37
Official Description (provided by the hotel):
AMOY is the latest boutique addition to Far East Hospitality. Centrally located within Far East Square, a heritage conservation project in the heart of the Central Business District with a vibrant mix of eateries and retail shops, the exclusive 37-room hotel will bring you back to an era that is both historically and culturally rich and diverse. Come and awaken your senses at AMOY. ... more   less 
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Also Known As:
AMOY By Far East Hospitality Singapore

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