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“Service from the heart...”

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Carlton City Hotel Singapore
Ranked #39 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 25 December 2013

From the moment we stepped out of the taxi on arrival till the moment we left for the airport, we felt welcomed.
The concierge immediately greeted us by our family name (which he had the foresight of getting from my luggage tag). Check-in was efficient and we were allocated a very nice room. The gentleman who helped us at check-in subsequently happened to meet us in the restaurant at breakfast the next day and remembered our family name. This shows that you are not Mr or Mrs Anonymous.
Breakfast was nice if you were early, however, the bread selection quickly went dry. When I asked if they could replenish, I was told that they were all out.
For the rest, I would highly recommend this hotel for the service, special thanks to the staff at the concierge desk.

Room Tip: Pillows a bit on the thick side, upper floors better
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  • Stayed: December 2013, travelled with family
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Thank T V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 6 January 2014

Dear Tehmine V,

We are very happy that you've enjoyed every moment of the Carlton City experience. Thanks for sharing that with us! We do hope we will have the opportunity to be of service to you again, very soon. Safe travels!

Carlton City Hotel Singapore

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1,039 - 1,045 of 1,509 reviews

Reviewed 23 December 2013

We decided to have a short 2D1N staycation at this newly-opened hotel after we stumbled upon a good pre-paid deal at hotel.com. The hotel was easily located and within short walking distance from Tanjong Pagar MRT station. It was nearby to several good eateries and a supermarket right opposite the hotel.

But let's begin with the check-in process that I experienced. I have to give the benefit of the doubt that the staff who attended to me was fairly new and inexperience. Firstly, he requested for the name that I booked the room under, which initially he commented that he wasn't able to find the reservations. After only giving him my credit card, thus he found the reservation and that was after he had asked his colleague beside him for assistance. When he requested for a card for guarantee, he gave us an unsure look which reduces our confidence in him handling our check-in.

The room was simple, with a comfortable bed. However, we couldn't find any toiletries (shampoo, shower gel, conditioner) in our bathroom. Thank goodness, we had the foresight to bring our own, just in case. However, that was not the main reason for our unhappiness. The next thing that happened upon us being in the room did. The front desk called our room to request for our credit card details! As hoteliers ourselves, this was not the right procedure to confirm a credit card information especially when there were incidents that involved credit cards scams before. My boyfriend was very uncomfortable with providing the information and instead request for the associate to provide us with the last four digit of the credit cards that he wanted to confirm. The number that he was provided doesn't even coincide with any of our cards! Not even the one that was used to pre-pay for the night stay. This even make us unsure of the check-in procedure earlier!

The check-out process was however quick and efficient. The associate that attended to us was experienced and was accommodating when we requested to see the credit card slip for the card that was used as a guarantee.

Needless to say, as much as we would recommended people to stay at Carlton City because without a doubt, the location is good, we would not consider staying at this hotel again.

  • Stayed: November 2013, travelled as a couple
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Thank mrs_ajbruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 9 January 2014

Hi ishalicious,

Thank you for the review and we've taken note of your comments. We will be sure to share them with the relevant departments. Do accept our apologies for the inconveniences experienced.

Carlton City Hotel Singapore

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Reviewed 23 December 2013

As I was looking for a nice place to stay in Singapore, I came across the Carlton City Hotel.
At the time of writing, the Carlton City hotel is the newest Carlton in Singapore; not to be mistaken with its older sister property, the carlton Singapore. The hotel is ideally located near chinatown and has free WIFI (2 devices only).
The hotel is brand new, which is definitely a good thing considering some properties are not necessarily refurbished as often as they should. The rooms as comfortable, of an adequate size and an executive room will even give you "free minibar" (not hard liquors, only beer and soft drinks) - I haven't used it myself but I was told at check-in it would be refilled every day.
The Aircon is very quiet, which is brilliant as I didn't have to choose between not sleeping well because of noise or heat this time around. The bed was comfy with quality linen.
The bathroom was also very nice and was separated from the bedroom by a window (ideal to watch your partner having a shower). The toilet paper however felt cheap and "recycled", definitely not something you would expect in a property of this standing...
Overall a very good stay and reasonably priced (for Singapore), I would stay again.

Room Tip: A top floor room will give you a nice view of the city but you will need to book an executive room.
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  • Stayed: December 2013, travelled as a couple
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Thank nirmnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 6 January 2014

Dear nirmnet,

Thank you for reviewing the hotel and we hope to see you back, to stay with us again soon!

Carlton City Hotel Singapore

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Reviewed 22 December 2013

Loved that the hotel was 2 minutes from the Tanjong Pagar Station. Walking distance to Maxwell Food Centre. Room was clean and bed was comfortable.
Only issue was when I emailed to confirm the booking I told them it will be my birthday at the hotel on the second day. I got the response that I will receive a pleasant surprise when I arrive to the hotel. We stayed for 3 nights and nothing happened. What a customer service they have. They should not promise something that they can not deliver.
Will not come back.

Room Tip: High floor
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  • Stayed: December 2013, travelled with family
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Thank chi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 6 January 2014

Dear chi h,

Thank you for taking the time to share your experience with us and we value that. Do accept our apologies for the incident highlighted. When you do visit Singapore and stay with us again, do let us prior and we will do our best to fulfill the requirements or requests you may have. Safe travels!

Carlton City Hotel Singapore

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Reviewed 22 December 2013

Nice lobby and looks grand even it was a little small. Room was very impressive. The size both bedroom and bathroom are spacious. Clean and cosy. The only downside, the water pressure on the rain shower was weak and limited batroom amenities. Had order room service. The food quality was good. However they did not serve ice water, need to order and chargeable. I thought this was a little strange. if not, I woould give them a 5-star rating.

The area has many restaurants and pub/bar which are just short walk away. The MRT is just a stone throw away, thus it makes very convenient. If you wanna skipped the "pricey" minibar, there are 24-hours convenient shop nearby.

Room Tip: All rooms face the city skyline. So no need to request one.
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  • Stayed: December 2013, travelled solo
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Thank LEO_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 6 January 2014

Dear Sabery I,

Thank you for the review and the feedback. We are definitely working on improving the issues you have highlighted and hope to have you stay with us again in the future.

Carlton City Hotel Singapore

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Reviewed 20 December 2013

Stayed here with my partner and sister when it was only a few weeks old. Very comfortable and well appointed rooms and bathrooms. The location is awesome being so close to the train station, a 24hr grocery store and several restaurants.

We missed out on their cafe (wasn't open yet) and failed to try out their restaurant and rooftop bar. Oh well, good excuse to come back :)

  • Stayed: August 2013, travelled with family
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Thank rckoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 6 January 2014

Dear rckoala,

Thank you for the review. Our restaurants and bars are now all open. We do hope you will come back and check out the food and beverage options that are available! See you soon!

Carlton City Hotel Singapore

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Reviewed 17 December 2013 via mobile

We had 4 nights at this hotel, can't fault it at all. Some people will moan that there is building work going on next door, but unless you are around the pool, you really can't hear it. The room we had was more than adequate, with a lovely bathroom with a wet room. It was my wife's birthday whilst there. When we returned from an exhausting day, the hotel had left a beautiful cake.
Singapore was everything we expected & more. So clean & if you eat in the Hawker markets as we did & speak to the locals they gave us so much insight to the areas & their history. Great trip, lovely people & lovely place.!

Stayed: December 2013, travelled as a couple
1  Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 19 December 2013

Dear Rob W,

Thank you for the raving review and experiencing an all-new Carlton City Hotel Singapore. We are glad you've enjoyed your stay and happy belated birthday to the missus! It sure sounds like you've enjoyed your trip to Singapore very much. With so much the city and our hotel have to offer, we hope to see you back in the lion city again very soon!

Carlton City Hotel Singapore

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Additional Information about Carlton City Hotel Singapore

Address: 1 Gopeng Street, Singapore 078862, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Singapore
Price Range: £133 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton City Hotel Singapore 5*
Number of rooms: 386
Official Description (provided by the hotel):
Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers. ... more   less 
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Carlton City Hotel Singapore

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