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Carlton City Hotel Singapore
Ranked #36 of 306 Hotels in Singapore
Certificate of Excellence
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good value”
4 of 5 bubbles Reviewed 10 April 2014

Firstly if you're looking for hotel right in the heart of shopping, touristy area, this is not the place to stay. However you are close to Chinatown. There is a small supermarket opposite & there are food shops around esp near the Amara which next door. One good thing you can go around the traffic congestion of the more popular areas to get to the attractions. Taxis are cheap & a good bus network. Hop on hop off buses also stop nearby at the Amara.
Pluses the rooms & hotel are clean, modern. We stayed in a deluxe room, which you get on the cheaper deals, no city view & on the lower floors, but really it's just a bed. Pillows were good the king bed was great & firm. What may put off non couples is the glass window, next to the bed, which looks directly into the shower but there is a blind. It seems to be the current fashion in hotel rooms.
Staff are helpful. Pool looks good towels are conveniently placed outside near the pool entrance. Rooms were a decent size it didn't feel claustrophobic like some rooms are.
Free wifi was a major plus.
There is no top sheet on the bed just a light doña. We had communication problems trying to explain we wanted another sheet on top. I had to show the non English speaking room attendant what I needed & the head had no idea either. I mean it's not a problem just personal taste.
Overall couldn't fault anything just depends wether you want to be right in the heart of things. Most decent rooms were well over $ 200 a night & we got our 5 night stay for under this.
Good value for money.

Room Tip: You pay for what you get, the higher, the dearer. Club rooms are a rip off but very popular here. Yo...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluebird3458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 23 April 2014
Dear bluebird3458,

Thank you for the detailed review and we hope to welcome you back to the hotel again soon!

Carlton City Hotel Singapore
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1,385 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Katy, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

We stayed at this hotel on March 1, 2014. We got in late at 11 pm but they had our room ready. Beautiful hotel, beautiful room, comfortable king bed and great bathroom. Several hours after we left to go to our cruise ship my wife found that she had left her shampoo and conditioner at the hotel. She insisted that we go back to the hotel to see if they still had the shampoo. Well, the hotel staff had found the items and put them aside for us. Great service even for a couple of inexpensive items. The hotel is only blocks from Chinatown for market shopping and good food.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 23 April 2014
Dear brian f,

Thank you for the excellent review. Our room attendants usually pay attention to guests' belongings while cleaning guest rooms. Glad your wife was pleased with our staff's service. We hope to have you and your wife stay with us again when you next visit Singapore!

Carlton City Hotel Singapore
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Singapore, Singapore
1 review
2 of 5 bubbles Reviewed 5 April 2014

I went to the pool side restaurant of Carlton City Hotel called Plate for lunch. It surprises me when they do not provide a very comprehensive drink menu. The choices is only wine, beer and soft drinks. I was not in my mood to take any alcohol during lunch and I don't like soft drinks. I asked for just plain water. It is when I find out that they only server bottled water and they charge for it.

When I left the hotel after less than one hour, I was surprised again that I need to pay $7.5.

Rated poor as they are surprisedly overcharging.

Room Tip: There are a lot of food opposite and outside the hotel, just head over there.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmm20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, General Manager at Carlton City Hotel Singapore, responded to this review, 7 April 2014
Dear mmm20142014,

Further to your recent visit to Plate Restaurant, thank you for taking the time to share your feedback. Our apologies that our selection of beverages was not extensive enough to satisfy your requirements. Whilst we do charge for water, we have a selection of reasonably priced bottled, mineral and sparkling water with prices starting at SG $2.35 for a 500ml bottle. With regards to car park pricing, our weekday and weekend parking rates are consistent with those of other Hotels in the CBD area. Again, our apologies if you found the pricing to be unreasonable.


Kind regards,

Mark Bulmer
General Manager
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Molndal, Sweden
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

During five days we stayed at this hotel. We could have stayed much longer, we enjoyed it so much. Everything was perfect, the cleaness and standard of the room, the location close to Chinatown and the train station, the view of the city from the window, the breakfast and supper
( we had booked a Club room ) and above all - the nice and helpful staff. We can recommend Carlton City Hotel to anyone.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gittandson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, General Manager at Carlton City Hotel Singapore, responded to this review, 7 April 2014
Dear Gittandson,

Further to your recent stay at Carlton City Hotel, thank you for taking the time to post a review. I am pleased to read that you enjoyed your stay at the Hotel and look forward to welcoming you back next time your travels bring you to Singapore.

Kind regards,

Mark Bulmer
General Manager
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Bangkok, Thailand
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 4 April 2014

This hotel is better than my expectation because I decided to stay by the reason it is the cheapest hotel in this area. The room is quite spacious and clean, staffs are attentive and friendly. Breakfast is also nicer than orther Singaporean hotels. Also great location near subway station and a lot of taxi. Nothing I can complaint from this good hotel. Btw the orchid cystal chandelier in the lobby are stunning.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Torzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, General Manager at Carlton City Hotel Singapore, responded to this review, 7 April 2014
Dear Torzin,

Thank you for reviewing Carlton City Hotel. I am most pleased to read that you enjoyed your stay with us and hope that we may have the opportunity to accommodate you again when you next visit Singapore.

Kind regards,

Mark Bulmer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 April 2014 via mobile

We decided to stay in Singapore for my Birthday and we were glad we chose the Carlton City. We stayed in a Club Room and enjoyed the Club Lounge extra comforts.
The Hotel is situated a short walk to the MRT and there were lots of Korean Restuarants nearby.
The Hotel Staff were helpful and friendly.

Stayed March 2014, travelled as a couple
Helpful?
Thank Heatherbell2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 2 April 2014
Dear Heatherbell2013,

Thank you for taking the time to review us and we are pleased to hear you have enjoyed your stay. See you again soon!

Carlton City Hotel Singapore
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Wellington, New Zealand
Level Contributor
163 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

While away from the main shopping streets and tourist (which I actually consider a blessing!) this new hotel ticks all the boxes. Start with friendly and helpful staff, clean, spacious rooms and very comfortable beds. Add proximity to the CBD, Chinatown and subway and you have a recipe for success. This hotel deserves all the high ratings it has received. Pity I cannot give it 6 stars, that is how highly I regard it. Definitely my new Singapore hotel now. There are plenty of restaurants nearby, from simple, cheap eats, through excellent fare.

Room Tip: Ask for a higher floor and get some great views
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roger F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 2 April 2014
Dear NZ_Wine_Traveller,

Thank you for the raving review and comments shared. The hotel's location is within the business district and 2 minutes away from Tanjong Pagar MRT station, thereby making it easily accessible. We look forward to seeing you again soon!

Carlton City Hotel Singapore
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Additional Information about Carlton City Hotel Singapore

Property: Carlton City Hotel Singapore
Address: 1 Gopeng Street, Singapore 078862, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Carlton City Hotel Singapore 5*
Number of rooms: 386
Official Description (provided by the hotel):
Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers. ... more   less 
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Carlton City Hotel Singapore

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