We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Carlton City Hotel Singapore
Ranked #40 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 21 April 2014

Stayed here for a business trip. Hotel was in a very convenient location for both office location and for a variety of restaurants and places to eat.

Nice modern, clean rooms and for the most part very quiet.

Concierge staff and staff at the roof top restaurant were very friendly and helpful.

Pleasant stay, would return.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KatL700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 21 April 2014

Dear KatL700,

Thank you for the review and we are glad to hear that you enjoyed your stay. We look forward to welcoming you back!

Carlton City Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,507)
Traveller rating
Traveller type
Time of year
Language
  • More languages

952 - 958 of 1,507 reviews

Reviewed 20 April 2014

Good location close to Tanjong Pagar MTR and walking distance to Chinatown. Staff were pleasant but not overly welcoming. We took the MTR from the airport to the hotel, and considering this was our first visit to Singapore it couldn't have been more simple. Buy an EZ-Link card at the airport for $12 (SGD) and take the EW line to Taneh Merah and then change for Joo Koon - few stops later you're at Tanjong Pagar.
Check In was fast however unlike Thailand and Bali nobody helps with your luggage or even welcomes you like your a special guest. Our room was on the 6th floor facing the pool and the Amaya hotel. At night I had to shut the curtains fully because of the bright Amaya sign next door. The bathroom has a large window which is quite romantic but be sure to pull the blinds before bed otherwise the annoying light from under the sink will keep you awake if you need complete darkness like me. Room was decent size but we had problems with stains on bed and A/C not working. Both were resolved when we went out. Housekeeping were a lot nicer than reception staff but woke us up everyday at 10am to ask for laundry!
7Eleven and another supermarket are in close proximity with lots of little food places near by. Ask reception to guide you to Maxwell Street Hawker (food court) for brilliant local cheap food (£1-5 for a really good size meal).
Although this is a brand new 4 star hotel under the Carlton brand, I will probably be likely to choose somewhere else if I return to Singapore.

Room Tip: Ask for a room as high up as possible for a better view.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ajay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 21 April 2014

Dear Ajay S,

Thanks for sharing your comments with us. We've taken note of the issues highlighted and will be sure to share your feedback with the respective departments. We still hope to have the opportunity to be of service to you again when you next return to Singapore.

Carlton City Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

We stayed at the Carlton hotel as one part of our honeymoon in Singapore. The hotel is really central to everything and means that transportation is never a problem.

This is a relatively new hotel however the service provided was excellent. The staff were always helpful and courteous. Our room was always cleaned properly and if we ever needed anything, it was brought to us immediately.

Highly recommended.

Stayed: December 2013, travelled as a couple
Thank Nouran E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 21 April 2014

Dear Nouran E,

Thank you for the 5-stars review and we are happy to hear that you've chosen to stay with us during your honeymoon trip. Congratulations on your recent wedding and thank you again for recommending the hotel.

Carlton City Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

The Carlton City is a new hotel which great architecture. Their staff is really great and the location is just two blocks from the MRT station and about 10 minute walk to Chinatown. Buffet breakfast is really good with many choices.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 21 April 2014

Dear Ronald G,

Thank you for the raving review and we are happy to have made your stay enjoyable.

Carlton City Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Excellent hotel well located near Chinatown and only one block from the direct subway line to the airport. The rooms are spacious, comfortable and quiet, with great views. Quality beds, soft linen, easy to use and reliable WIFI & TV, marble bathroom with walk-in shower. Nice and well designed. Efficient housekeeping staff. Large swimming pool on site.

The staff at the Club lounge offer outstanding personalized service in a beautiful private lounge on the 28th floor. They remember what we like and make sure you have everything at all times.

Breakfast at Plate restaurant is varied with a live cooking station for egg dishes. After 10:00 am though (breakfast is open until 10:30), the waiters are more concerned about starting to clean the buffet and prepare the tables for lunch than being available for the guests having breakfast. Service at that particular time is below the average of this hotel.

Overall excellent hotel with great service at a reasonable price.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Maxime R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 21 April 2014

Dear Maxime R,

Thank you for taking the time to review us, and rating us 5-stars! We look forward to welcoming you back to the hotel again when you next visit the city. Safe travels!

Carlton City Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Carlton Hotel is almost new hotel and as a fellow hotelier I have truly enjoyed my stay. The hotel is very comfortably designed and was very comfortable. Great bed, bathroom, shower, Molton Brown amenities, very functional room, perhaps on the smaller side, but nicely done. HD TV and really fast WIFI was a perk as well the breakfast even busy was very nice. We had access to the Club Lounge, which was a truly nice perk to get a cocktail on the outside balcony on something like 30s floor. The only thing I would point out needs improvement is a small gym.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 21 April 2014

Dear TomasNesvorny,

It is truly heartening to hear great review/comments from a fellow hotelier. We are indeed happy to have made your stay enjoyable! Thank you for taking the time to share with us the details that you've noticed and experienced. We certainly look forward to welcoming you back again soon!

Carlton City Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

My fifth visit to Carlton. It's very nice and new. The rooms I have tried all had lovely open views. Service is great, and I like the free mini-bar, so I don't have to worry about separate bills at check-out.
Drawback: the F&B offering is sad. No healthy options for room service, the restaurants are either breakfast/buffet style functional dining rooms (largely empty at night) or lobby cafés. So nowhere nice to have a meal for a single traveller too tired to venture outside. The roof top bar could be wonderful, but there are no comfy chairs to enjoy the views - just two couples' love seats always occupied and sofas with their back to the view. Weird! It would also be great to have a little smoking area up there. According to the staff, many guests come up for drinks, but leave again because of this. Ok, maybe this is a principled choice, but does little for the atmosphere. Most roof top bars in Singapore have this in my experience.

Small touches: whilst the gym is functional and just fine, it is annoying that in the evenings there are no face towels or water cups. When I asked a staff, they gave me a pool towel - hardly useful during a run. Should be easy to fix. I also miss some of the standard amenities: No hair conditioner, no vanity kit (q-tips etc) or razor. Since this is offered in most hotels, I rarely bring my own anymore, so that was a disappointment. Also the shampoo/shower gel have very masculine smells, so ladies - make sure you bring your own.
Overall I will keep coming back due to the very friendly and helpful staff and nice rooms, but be better prepared and make an effort to find nearby eateries.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank mosquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 23 April 2014

Dear mosquita,

Thank you for reviewing us and choosing to return to our hotel. With regards to your comments on in-room dining, we've updated the menu with new food items recently. Vegetarian food items have always been available and are considered healthier options by some guests. As a Green Mark Platinum hotel, smoking on the hotel's premises is not allowed and this extends to our roof top bar too. Should you require additional amenities, the request can be made to Housekeeping via the Carlton Touch button on your in-room telephone. Depending on the room category booked, in-room amenities will vary.

We look forward to welcoming you back to the hotel again when you next visit Singapore!

Carlton City Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Singapore hotels
1.5 mi away
Carlton Hotel Singapore
Carlton Hotel Singapore
#59 of 317 in Singapore
3,982 reviews
0.1 mi away
Oasia Hotel Downtown, Singapore by Far East Hospitality
0.1 mi away
Amara Singapore
Amara Singapore
#73 of 317 in Singapore
1,842 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
SO Sofitel Singapore
SO Sofitel Singapore
#27 of 317 in Singapore
1,687 reviews
0.2 mi away
M Hotel Singapore
M Hotel Singapore
#66 of 317 in Singapore
1,652 reviews
0.5 mi away
The Westin Singapore
The Westin Singapore
#37 of 317 in Singapore
1,386 reviews
Show Prices
Show Prices
Show Prices

Been to Carlton City Hotel Singapore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carlton City Hotel Singapore

Address: 1 Gopeng Street, Singapore 078862, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Luxury Hotel in Singapore
Price Range: £133 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton City Hotel Singapore 5*
Number of rooms: 386
Official Description (provided by the hotel):
Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Odigeo, TravelUp, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, getaroom.com, HotelQuickly and 5viajes2012 S.L. so you can book your Carlton City Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Carlton City Hotel Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing