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Carlton City Hotel Singapore
Ranked #36 of 308 Hotels in Singapore
Certificate of Excellence
Melbourne, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Fresh and new, and it shows”
Reviewed 6 August 2014

This is a brand new hotel, so new our cab driver had not even heard of it! A huge foyer with a beautiful chandelier, great cafes and the rooms are a good size. There is a power outlet inside the safe, a great idea for charging phones and tablets while you're gone for the day. The bed was comfortable and the market directly across the road has some nice local food choices. The rooftop bar was all but deserted but what a fantastic place to relax with a drink while looking out over the harbour. Check-in and check-out took longer than I would expect but with free wifi, at least the kids were not bored while we took care of those technicalities.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Rob876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 8 August 2014
Dear Rob876,

Thank you for the review and comments. We hope you've had a memorable stay with your family and look forward to seeing all of you again when you next visit Singapore!

Carlton City Hotel Singapore
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1,409 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (235)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Palmerston North, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

This review is for the Carlton city hotel in Gopeng street Singapore.
the room and facility,s were of a very high standard,our room faced China town and the city.
We thought the lighting system was especially good and "eco friendly"this the first hotel we have ever stayed that had the foresight to include a night light. The MRT was an easy short walk, Evan while taking all of the travel bags to the airport. We found the breakfast wanting in quality if we arrived around 9.30 onward's.other than that it was a good verity to cover a wide range of local and over seas cuisine. The staff were very helpful in all matters.
There is 7/11 store on the opposite side of the street for "midnight" snacks (room service is expensive $20 for a burger) The MRT is best traveled on a day/s pass.Much cheaper to go to the Airport thank by taxi.
Thanks for an excellent stay.We will stay again, and would recommend to all. regards

Room Tip: We had a room over looking China town and the city, it was nice to watch the boat traffic in the por...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Dennis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 8 August 2014
Dear Dennis L,

One behalf of our management team and service staff - thank you for the compliments pertaining to guest rooms' lighting and facilities. Delivering a high service standard is our priority and we are happy when our guests are happy! See you again at the hotel very soon!

Carlton City Hotel Singapore
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Hanau, Germany
Level Contributor
90 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 August 2014

This hotel is brand new and in a very nice location, stayed here over the weekend on an asia trip for 3 nights. Only few minutes to MRT station and 2 stations (5 minutes) away from City hall.
The service etc was extraordinary (had club room booked)
Will definitely come back :-)

Room Tip: the noise insulation is very good so any room is good
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  • Stayed May 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Heiko H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 8 August 2014
Dear Heiko H,

Thank you for the wonderful note(s). We are always happy to hear that we have exceeded our guests' expectations. We are already looking forward to being of service to you again. See you on your next business trip to Singapore and here's wishing you Safe Travels!

Carlton City Hotel Singapore
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Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2014 via mobile

Stayed here with husband and 5 month old baby. Room was fine although we had requested a cot there was not one available so had baby with us in bed for 3 nights!Also the sheets had piling and were not that comfy. The shower door also creaked loudly like it was about to break. Apart from that breakfast was very comprehensive. Pool was nice to use. There are some building works happening next door so there was some noise. Great location so close to Maxwell food court and China town. Duxton road
well worth a visit too for good coffee. Taxis were cheap to use for short trips and convenient with baby. Would stay here again if cot could be guaranteed.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Live4holidays2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 8 August 2014
Dear Live4holidays2,

Thank you for the review. Do accept our apologies for the discomfort experienced. We would also like to add that the "Carlton Touch" button is available on the in-room telephone and it acts as a one-stop call button for our guests should they have any request(s) or if service is required. We've also noted your comments on the baby cot. This item is usually subject to availability. When you next stay with us, we will certainly do our best to accord a baby cot if this could be requested at the point of reservation. See you again soon and thank you!

Carlton City Hotel Singapore
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Sydney, Australia
Level Contributor
93 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 1 August 2014

This is a newish hotel at Tanjong Pagar. It is about 5 mins outdoor walk to the MRT station. This hotel is part of the Carlton Hotel group - don't mistake this with the Ritz-Carlton. There are three Carlton hotels in Singapore and this is the newest one.

I have stayed here for 3 weeks and have found this to be a pleasant hotel - good location, fair price, reasonable service. What it is lacking is 24 hours laundry service and in-room dinning. This may not be important for some people but as a seasoned business travellers, I absolutely need this.

The room is reasonable size with queen bed, view to the adjacent building. Nice big flat screen TV but lack sports channels - there was no world-cup or F1GP. Bathroom is nice and clean with walk-in shower and full size bath tub. In-room Wi-Fi is fast with strong signal.

The gym is tiny and lacks equipment. I don't recall seeing any free weights. The swimming pool however is reasonable size - 25m? However, it is surrounded by all the high-rise next door so you feel very much you are being watched.

I have not eaten at the restaurant and cannot comment on the service and quality. However, in-room dinning is rather disappointing - very few choices and mostly not available after 11pm. At this time of the night, Maxwell food center is the only choice which is a good 10 mins walk away.

Overall, this is a nice hotel if you just want to sleep and shower, It is a comfortable and clean place. Don't expect any wow factor.

  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank au_syd_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 8 August 2014
Dear au_syd_traveller,

We are indeed a pretty new hotel, having opened on 5th August 2013; thank you for the comment and review! We would like to take this opportunity to clarify that laundry sent for cleaning before 5pm daily can be returned on the same day; additional charges will apply for this express service. With regards to in-room dining, there are menu items available for late-night dining from 11pm to 5.30am. Should you require room service for breakfast, this is available with the earliest service timing starting at 6.00am. We've noted on your other feedback and will certainly take them into consideration as we review our products and services. Thank you again for the positive note on us being "a nice hotel" and we look forward to welcoming you back when you next travel for business.

Carlton City Hotel Singapore
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Beijing, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

It is a new hotel locates at TanJong barga. So everything is new and clear. The best thing is you can call service for the ice anytime. I did it at 11PM, thank you very much! Well, the hotel is very closed to Chinatown and Maxwell. There are many Asian restaurants around the hotel. Fairprice is a 24Hrs supermarket which faces to the hotel. It is convenient to me who came back to hotel late in the night.

Room Tip: Sky bar is a must to visit on the top of hotel
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  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank GaryWangggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 8 August 2014
Dear GaryWangggg,

Thank you for the 5-stars rating and you are very much welcome with regards to the call for room service. It is our pleasure! The Graffiti Sky Bar is well-received by our guests and we hope you had a great time staying with us.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 28 July 2014

We stayed in the hotel for 3 nights. We chose this hotel because it is close to the wedding venue and newness (open in Aug 2013). Since it is a business style hotel, we have no complaint that it is not in the downtown area and only with a simple swimming pool. In fact, the location is convenient with subway station and various types of restaurants nearby. However, given that it is a relatively new hotel, we are disappointed by its cleanliness, especially the bathroom. The condition of the bathroom is like that of a 3-5 years old hotel. The room is quite well-maintained though. Air-con (which is a must in Singapore) is very strong - a big thumb up. The buffet breakfast is reasonably good, with quite a range of choices including both western and local dishes. Yet, the service is not on par. Since we have a big group (about 10 people), we would like to sit together in a big table. The waitress refused to join a few small tables for us, despite that tables were available. Rather, she requested us to sit in a high table close to the food area, which is very warm and tight (people coming and going behind us to get food!). Having said that, the hotel is still relatively value for money, especially with free wifi of very good speed. If I return for Singapore for business, I will still choose this hotel. However, if going back for vacation, I would rather stay in a resort-type hotel and close to downtown (getting taxi in Singapore can be very challenging). Of course, expect to pay a higher tariff.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank AmyDesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, 7 August 2014
Dear AmyDesi,

Thank you for reviewing us and sharing your feedback. We do apologise that the standards of cleanliness and service are not up to your expectations. We'd also like to highlight that during your stay, if there is any service we can render to you when needed, the "Carlton Touch" button is available on the in-room telephone. We hope your vacation was enjoyable and look forward to being of service to you again in future.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carlton City Hotel Singapore

Property: Carlton City Hotel Singapore
Address: 1 Gopeng Street, Singapore 078862, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Carlton City Hotel Singapore 5*
Number of rooms: 386
Official Description (provided by the hotel):
Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers. ... more   less 
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