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mranola
Pasig, Philippines

The Westin Singapore, a great hotel.

5.0 of 5 bubblesReviewed 1 Sept 2019via mobile
We decided to stay at The Westin Singapore, and we made the right choice. The hotel is near the Downtown Station of the MRT. It is close to restaurants, bars, and coffee shops. It is quite on the weekend. The room was well appointed, with a fast internet.
Date of stay: September 2019
Trip type: Travelled with family
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Lance_J_Ourednik, General Manager at The Westin Singapore, responded to this review
Responded 2 Sept 2019
Thank you for choosing to stay with us and we are delighted to hear that you have enjoyed your stay. Indeed, our hotel is conveniently located within the financial district, next to the Downtown MRT Station, enjoys close proximity to places of interest nearby, as well as surrounded by many food & beverage dining options. We certainly look forward to welcoming you back to The Westin Singapore for another rejuvenating stay again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 August 2019

I am writing this feedback to compliment your hotel staff for their excellent service.

Special thanks to your team at front desk and also Cora’s team at Concierge for making it such a comfortable stay at your hotel.

I stayed at the Westin Singapore for many nights during my two months business trip. I was attended with warmth and care. My need was catered with perfection, making me feel so important.

Again, I want to compliment your entire staff for being so professional, friendly and helpful. They have been very impressive in their service.

Thank you for remembering my name. I shall be back (soon)! :)

GQ

Room tip: City view, away from lift, kings size bed, bath tub with the city view.
Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank gqrzn-au
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lance_J_Ourednik, General Manager at The Westin Singapore, responded to this reviewResponded 26 August 2019

We truly appreciate your feedback and are delighted to hear that the level of service provided by the team had exceeded your expectations and that you have enjoyed your overall stay experience with us. Guest satisfaction is of utmost importance to us and we pride ourselves on delivering a seamless stay experience for our guests. We certainly look forward to welcoming you back and thank you for choosing The Westin Singapore as your preferred choice of accommodation!

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Reviewed 24 August 2019

We spent 4 nights here and enjoyed the experience. We had a Club room which was good, had access to the Club Lounge every night, which had good food and drinks. Only thing missing was STEAMED RICE. They served wonderful curries, but no rice to soak up the sauce.
The rooms are large, views of the city OK. Did get a loo with a view tho, which was great.
Easy walk to Marina Bay and Raffles.

Date of stay: June 2019
    • Value
    • Rooms
    • Service
2  Thank slwityk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lance_J_Ourednik, General Manager at The Westin Singapore, responded to this reviewResponded 26 August 2019

Thank you for sharing your feedback. We are delighted to hear that you have enjoyed your stay with us; particularly our spacious rooms, as well as your experience at the Westin Executive Club Lounge. Indeed, our hotel is conveniently located within the financial district and walking distance to the Marina Bay Area and places of interest nearby. We certainly look forward to welcoming you back to The Westin Singapore for another rejuvenating stay again in the near future!

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Reviewed 20 August 2019

modern
nice views
running class a great idea
great rooms but can be loud outside.
some guy was passed out in the lobby when we were there at midnight, and the concierge was trying to tell their partner in the room opposite us about the issue, but they didnt speak english and it was around 1am, the discussion went on for ages, kept us up. doors slamming etc.
great bathroom
good staff, but they seemed under staffed often, waiting for a long time to order a drink at the bar, almost left.
waiting a long time to get someone to order coffee, clear tables at breakfast.
expensive, but thats singapore.

lift system annoying, have to catch 2 lifts to get to room as lobby is on floor 32 I think

if its not a business day, the surrounding area is completely dead.
nothing happening at all, nothing open.

overall very nice but only for business I think.

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank 934travisb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lance_J_Ourednik, General Manager at The Westin Singapore, responded to this reviewResponded 21 August 2019

Thank you for taking the time to share your feedback with us following your recent stay. We sincerely apologized for any inconvenience caused and for any shortfall in service due to the extremely busy period. As for our hotel location, it is really ideal for guests travelling on business or leisure as we are not only located within the financial district, the Downtown MRT Station is just 5 minutes away and you can easily walk to nearby places of interest. Nevertheless, we are delighted to hear that you had enjoyed your overall stay experience with us and we certainly look forward to welcoming you back to The Westin Singapore again when your travels bring you to this sunny island in the near future!

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Reviewed 19 August 2019

We stayed at the Westin for a couple of days for our trip to Singapore.

The hotel is located in a business district within walking distance to Raffles Place and Lau Pa Sat, one of the best Hawker centers in Singapore.

We got a nice spacious room on the top floors with a stunning view over the city including a bathtub in which you can enjoy that view while soaking. The Room contains lots of amenities with a Nespresso coffee maker an TWG tea amongst them.

The staff throughout the hotel was very friendly, especially to mention the exceptional housekeeping staff and the ladies and gentlemen in the club lounge.

I also recommend booking a club level room. The service and the food in the lounge are great which included also long drinks and proper buffets for dinner.

The Westin Singapore is definitely one oft the best if not THE best Westin property we stayed in.

Room tip: Club Floor
Date of stay: September 2018
    • Value
    • Location
    • Service
2  Thank tobey3000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lance_J_Ourednik, General Manager at The Westin Singapore, responded to this reviewResponded 20 August 2019

We truly appreciate you taking the time to share your feedback with us following the recent stay. Indeed, our hotel is conveniently located within the financial district, next to the Downtown MRT Station and enjoys close proximity to places of interest nearby. We are delighted to hear that you have enjoyed your stay with us; particularly the level of service provided by the team, as well as your experience at the Westin Executive Club Lounge. Guest satisfaction is of utmost importance to us and we strive to ensure our guests leave feeling better than when they arrived. Thank you for choosing our property and we certainly look forward to welcoming you back to The Westin Singapore again in the near future!

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Reviewed 16 August 2019

Booked 2 rooms to stay at The Westin on 10 - 11 August. Requested for early check in but were told that the hotel was running on full capacity and that the previous occupier of the rooms were elite members so their check out time was at 4pm (normal check out time is 12noon). The receptionist told us that we were assigned a room next to each other but we also informed the receptionist that we did not having any room as long as we could check in early or even at normal time, which is at 3pm. However, we were still had to wait.

Luckily we were given access to the club lounge while waiting for our rooms. The lounge was comfortable and the staff there were friendly.

By the time we were assigned one room, it was already close to 5pm. The second room was assigned to us around 6.30pm because apparently there was a problem with the bathroom door. The room was cleaned in a hurry because I noticed there were a few things missing in my room (kettle, tea bags and drinking glasses) as compared to my sister's room.

I am sure not all the previous night's hotel occupiers were elite members. Surely there will be guests checking out at normal time i.e. 12 noon and even with the late check out (we were given only 1 pm the next day), surely there would be rooms for us.

Although the facilities at the hotel were quite good but the check in experience made it an unpleasant experience for us.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
2  Thank bluechicko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lance_J_Ourednik, General Manager at The Westin Singapore, responded to this reviewResponded 19 August 2019

We sincerely apologized for any inconvenience caused and understand that we have fallen short of your expectations during this particular stay. There is no excuse for the shortfall in service even though it was an extremely busy weekend for us, however, we truly appreciate your patience and hope that you have enjoyed your experience at the Westin Executive Club Lounge. Thank you for your kind understanding once again and we certainly look forward to welcoming you back to The Westin Singapore in the near future!

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