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“Convenient location, pleasant apartment”
4 of 5 bubbles Review of Somerset Bencoolen

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Somerset Bencoolen
Ranked #116 of 306 Hotels in Singapore
Canberra
Level Contributor
161 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Convenient location, pleasant apartment”
4 of 5 bubbles Reviewed 21 November 2013

We stayed at the Somerset Bencoolen for four nights. Overall I was pleased. The location was extremely good and the underground railway works in Bencoolen Street, while keeping the apartment tower a bit hidden, did not impact on us. Reception and room staff were without exception friendly, helpful and efficient. I appreciated the light breakfast included in our apartment tariff and the efforts made to change what was on offer from day to day. Internet service was great. The rooftop pool area was delightful and stylish. The apartment itself, 1210, was scrupulously clean and excellently maintained. While comfortable, the decor of the kitchen and lounge was, I thought, a little tired and basic given the tariff that we paid. The range of kitchen equipment provided also appeared hit and miss, which was disappointing.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanberraSteve38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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209 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

This is a well located serviced apartment with excellent and friendly service. We stayed with two small children - services for them include a child friendly pool, outdoors play area and toy room. There is a brand new Cold Storage supermarket in the PoMo mall behind the hotel, and it is an easy two minute walk from the MRT and buses. Within four blocks there is a wide range of well priced eateries and food courts, with lots of dining options, including Serangoon Road if you feel like Indian food! The breakfast every day was varied and perfectly adequate. The room servcicing was very good - the housekeepers were very creative in the way they displayed our kids toys for them every day!The MRT construction outside is noisy but if you have a room at the back, or higher up, you dont hear it at all. Taxis are directed into the onsite carpark, and it is no trouble. Very close to cultural attractions including the National Museum and the Singapore Art Museum, and a short walk to Raffles Hotel and Orchard Road if you feel like braving the heat... The front desk staff were always helpful, including arranging a tour to Malaysia legoland, and airport transfers. I would stay there again.

Room Tip: at the back, higher up
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PsmithOfThePsmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rashidahmad, Manager at Somerset Bencoolen, responded to this review, 20 November 2013
Dear PsmithOfThePsmiths,

Thank you for taking the time to leave us this positive review about Somerset Bencoolen.
We are absolutely thrilled to know that you and your family had enjoyed our apartment facilities and services. Indeed, due to our excellent location with easy access to surrounding lifestyle options and transport modes, Somerset Bencoolen has always been very popular with families.

We are very grateful that we have had this opportunity to host you and your family during your vacation in Singapore. Looking forward to the pleasure of welcoming you again at Somerset Bencoolen.

Warmest regards,
Abdul Rashid
Residence Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

I stayed here for 2 months, service is good haven't had a single issue, staff are very pleasing and polite. Most importantly it is located in close proximity to your daily needs like Mrt station, bus stop , 711 store hotels, bugis street, orchard street are all walkable distance. It was a very enjoyable stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashenoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rashidahmad, Manager at Somerset Bencoolen, responded to this review, 20 November 2013
Dear Ashenoy,

Thank you for taking the time in sharing your experience about Somerset Bencoolen.
We are heartened to know that you had a peaceful stay with us despite the challenges of MRT station construction works. Indeed, due to our excellent location with easy access to surrounding lifestyle and transport modes. Somerset Bencoolen has always been popular for business travel, holiday, extended stay or relocation.

We are very grateful that we have had the opportunity to host you during your 2 month stay in Singapore. Looking forward to welcome you again at Somerset Bencoolen.

Warmest regards,
Abdul Rashid
Residence Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 9 November 2013 via mobile

Stayed here for a week with family. Had a 2 bedroom apartment on the 12th floor.
There is an MRT station being built out the front so be prepared for noise but don't let it deter you. We didn't hear a thing from our room so it didn't bother us at all.
Basic Breakfast was included which was fine.
The customer service was excellent.
It was close to the MRT station so we had no difficulty getting around.
Overall I was happy with our hotel choice and would stay there again .

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank austraveldr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rashidahmad, Manager at Somerset Bencoolen, responded to this review, 20 November 2013
Dear Austraveldr,

Thank you for taking the time in sharing your experience about Somerset Bencoolen.
We are very glad that you and your family had enjoyed your stay with us despite the challenges of MRT station works. Indeed, due to our excellent location with easy access to surrounding lifestyle options and transport modes, Somerset Bencoolen has always been very popular with families.

We are very grateful that we have had the opportunity to host you and your family during your stay in Singapore. Looking forward to welcome you and your family again at Somerset Bencoolen soon.

Warmest regards,
Abdul Rashid
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

Somerset Bencoolen is very conveniently located between 2 MRT. Our stay have been pleasant. Although there are some inconvenience with the current construction of the new Bencoolen MRT, such as the taxi needs to go to level 2 carpark to drop us off at the hotel rather than the front of the hotel. However, we did not hear any of the construction noises probably because we are staying on the 11th floor. All staff are courteous and helpful. Only downside is that the bathroom needs a bit of maintenance and cleaning as we saw mould on the corner of the bath/shower. The continental breakfast provided was a bit lacking, would be good to have congee everyday and sausages. Soup and chickpeas in tomato sauce are not good substitutes. Hope to stay here again in Feb 2014, but would be good if price of a 1 bedroom apartment could be reduced a bit especially with the inconvenience of the new MRT construction. Prefers the 1 bedroom apartment to have king size bed rather than queen size bed.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sally_Ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rashidahmad, Manager at Somerset Bencoolen, responded to this review, 25 October 2013
Dear Ms Sally Ng,
It was a great pleasure having you to stay with us at Somerset Bencoolen Singapore.
Thank you for taking your precious time in sharing your feedback about your stay experience.

We are glad to know that the construction noise did not affect your comfort during your stay. We hope our double glaze windows may have help to mitigate the noise level.

I appreciate your comments & recommendations on our housekeeping services and our breakfast menu which I will work with my team for improvements.

Once again, thank you for staying with us and we look forward to welcoming you again in the near future.

Yours sincerely,
Abdul Rashid
Manager
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1 review
5 of 5 bubbles Reviewed 29 September 2013 via mobile

We stayed here for 12 days and can't fault the service and cleanliness. Yes there is building work going on outside but we never heard any of it. Laundry facilities on 5th floor were easy to use and washing powder was provided in the room. Breakfast was interesting some days. We mistook the chickpeas in tomato sauce for baked beans. Will definitely book there again when we go back.

Stayed September 2013
Helpful?
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rashidahmad, Manager at Somerset Bencoolen, responded to this review, 25 October 2013
Dear Mr Colin,
It was a great pleasure having you to stay with us at Somerset Bencoolen Singapore.
Thank you for taking your precious time in sharing your feedback about your stay experience.
Your kind understanding on the construction activities is very much appreciated. We hope our double glaze windows may have mitigate the noise level.

Once again, thank you for staying with us and we look forward to welcoming you again in the near future.

Yours sincerely,
Abdul Rashid
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
227 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 bubbles Reviewed 22 September 2013 via mobile

Stayed here for 3 nights during the F1.
Good location, close to MRT stations but also there is lots within walking distance, including a 24 hour food court only a 3 minute walk away. There is building work at present until 2017 constructing a new MRT station, but this really hasn't caused a problem for us. The apartment is minimal space wise, but has everything you could need.
Friendly staff and clean room, with breakfast included, which was a bonus as we didn't realise it was included. The only critisasam I would have, is lack of seating in the breakfast areas, more tables and chairs on the terrace are desperately needed, as many people stood eating breakfast.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miss Moffat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Somerset Bencoolen

Property: Somerset Bencoolen
Address: No. 51 Bencoolen Street, Singapore 189630, Singapore
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
#60 Family Hotel in Singapore
#64 Business Hotel in Singapore
#71 Romantic Hotel in Singapore
#93 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Somerset Bencoolen 4*
Number of rooms: 107
Official Description (provided by the hotel):
Set in Singapore's former civic district, Somerset Bencoolen is strategically and conveniently located. A luxurious escape from the hustle and bustle of city life, it nonetheless puts you just minutes away from every imaginable pursuit. Elegant shopping, fine dining, pulsating nightlife, as well as museum exhibits and world-renowned cultural performances are all within easy reach. ... more   less 
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Also Known As:
Somerset Bencoolen Singapore

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