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Holiday Inn Express Singapore Clarke Quay
Ranked #54 of 306 Hotels in Singapore
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“They've got it all right!”
5 of 5 bubbles Reviewed 8 August 2014

Very clean Hotel, very professional staff and a very centrally placed location. Room is very smartly planned with everything you need. Breakfast spread is great with plenty of fresh stuff. They could probably add pancakes and waffles.
Maybe the only thing they could add is a restaurant as current meal options are very limited.
The Hotel is walking distance to China town and Clarke/Boat Quay... Both happening places.
Personally we were delighted that the hotel held our baggage for us till 10PM after we checked out at 12PM. And when we went to collect our luggage offered us to freshen up using the rooftop/gym facilities - bathrooms and towels. Also offered us to use WiFi while we were done and waiting in the lobby for our airport cab.
Special thanks to Kristina from the front desk for all the help. Would definitely come back!!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Mrinal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeClarkeQuay, General Manager at Holiday Inn Express Singapore Clarke Quay, responded to this review, 9 August 2014
Dear Mrinal M

Thank you for staying at Holiday Inn Express Singapore Clarke Quay and taking the time to give a fabulous five star review! Delighted we could assist you with your return travel timings and thank you for your special mention of Kristina. Look forward to welcoming you back very soon.

Best Regards

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,734 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (335)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Washington, DC
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Our family took two small, but well-designed, rooms at this newer hotel. It was an easy walk over to the restaurants at Riverside Point and Clarke Quay, but taxis were accessible as well. The breakfast area is large, but multiple seating and serving areas made it easy to find both a place to sit and food to eat. Large fans and shade made it a pleasant way to start the day. Like other guests, we also took advantage of the convenient coin laundry. The hotel rooms are arranged around an open-air atrium with unenclosed hallways. Guests who are uncomfortable with heights might want to request rooms on lower floors.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LFW173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeClarkeQuay, General Manager at Holiday Inn Express Singapore Clarke Quay, responded to this review, 7 August 2014
Dear LFW173

Thank you for staying with us at Holiday Inn Express Singapore Clarke Quay and taking the time to review us, glad you and your family had a great stay with us and enjoyed the location as well as our Express Start Breakfast which we include free in all our rates and includes a choice of 4 hot items, selection of pastries, cereals, fruits, yoghurts, juices as well as tea and coffee but not forgetting our Grab & Go section for those on the run!

Look forward to welcoming you back very soon.

Best Regards

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

An excellent Hotel with excellent staff. Modern decor and the rooms small but functional. Roof garden, pool and gym all good. The included breakfast was incredible and easly the best I have experienced. Free fast WiFi. Not close to Public Transport so Taxis are the go unless you stroll to Riverside and local Mall. Would recommend and would stay there again. Only negative was lack of dining for lunch or dinner and the Eat in Delivery partners where below par.

Room Tip: All good but higher floors preferable.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank trapperphil44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeClarkeQuay, General Manager at Holiday Inn Express Singapore Clarke Quay, responded to this review, 6 August 2014
Dear Trapperphil44

Thank you for staying with us at Holiday Inn Express Singapore Clarke Quay and for taking the time to review us. I was delighted to read you enjoyed your visit and in particular your comments regarding the excellent staff, modern decor, pool and your great feedback on breakfast. I have noted your feedback regarding the 'Dine In' Restaurants who work with us and we are constantly reviewing them. Look forward to welcoming you back.

Best Regards

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Narre Warren, Australia
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Had a brilliant stay at the hotel from check-in (which was completed on my phone before even arriving at the hotel, allowing me to choose the room I wanted) right up until check-out (I had to leave a night earlier than planned and the hotel refunded me pro-rata for the rest of my stay)! The service in the hotel was excellent, with the staff answering any question I had (like where the best places to eat in the area are).

The location of the hotel is brilliant, down a quiet little side street, only a five minute walk to the Clarke Quay or ChinaTown MRT stations. Clarke Quay is about a two minute walk away, offering many dining and shopping options, with a 7-11 about a minute walk away from the hotel. The hotel is two stops away from VIVO City & Sentosa Island, and only requires one interchange if travelling by MRT from the airport.

The rooms were well cleaned, had universal power points, the wi-fi was quick (and free) and the televisions had numerous channels (in many languages). The bathroom was an adequate size and quite modern. The bed was extremely comfortable!

One of my favourite things about the hotel was the mini-garden on level four and the rooftop garden, pool and gym! Was brilliant being able to have a run on the treadmill, open up the blinds and gaze over the whole of Singapore! The other great thing was the free breakfast, which was basic, but constantly replenished. Another brilliant feature was the laundry room which was SG$6 per load.

Overall I would say the hotel was of much better quality than any of the regular Holiday Inn's I frequently visit in Australia and I would definitely stay here again.

Room Tip: I would reccomend level four facing Magazine Road.
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  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank BenL94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeClarkeQuay, General Manager at Holiday Inn Express Singapore Clarke Quay, responded to this review, 6 August 2014
Dear BenL94

Thank you for staying at Holiday Inn Express Singapore Clarke Quay and giving us a fabulous five star review.

We are delighted you totally got Holiday Inn Express as a brand and being a select service Hotel where we give you the services you need and the ones you dont with great value. Thank you very much for your comments on the team at the Hotel and delighted you enjoyed the pool, gym, breakfast, cleanliness and the room.

We were very sorry to see you leave a day earlier, and look forward to welcoming you back very soon.

Best Regards

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackburn, United Kingdom
1 review
5 of 5 bubbles Reviewed 5 August 2014

The location is great, in the city. The hotel is quite new, tidy and friendly staff are around to help. The breakfast is good and very tasty. A lovely view from the rooftop, with a swimming pool and garden to relax and stroll. Outside the hotel it is easy to catch taxis to get from place to place.

Room Tip: Get a room with a good view of the city from the window.
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank sal7860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeClarkeQuay, General Manager at Holiday Inn Express Singapore Clarke Quay, responded to this review, 6 August 2014
Dear Sal8760

Thank you for staying with us at Holiday Inn Express Singapore Clarke Quay and for taking the time to give us a fantastic five star review! Really delighted you had a great time with us and enjoyed the Express Start Breakfast, swimming pool, location and the friendly team!

We look forward to welcoming you back very soon!

Best Regards

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 August 2014

We were pleasantly surprised with our stay at the hotel and would definitely recommend it! The main spot was the rooftop pool/Jacuzzi with a lovely view over the city skyscrapers.The room we stayed at was very clean, serviced every day and priced at a very sensible level for Singapore. We asked for a top floor and the staff quickly accommodated the request.The location is very convenient (short walk to China Town station) so we had no problem getting here from the airport as well as while visiting the city. Breakfast has a reasonable choice, offering both western as well as Asian dishes. We left with a very positive impression about the hotel!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Monya00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeClarkeQuay, General Manager at Holiday Inn Express Singapore Clarke Quay, responded to this review, 6 August 2014
Dear Monya00

Thank you for staying with us at Holiday Inn Express Singapore Clarke Quay and for taking the time to give us a review.

I was really pleased to read that you enjoyed your stay and that the team was able to accommodate your requests for a high floor, and that you had a great time experiencing the swimming pool and jacuzzi on the roof top. Appreciate your comments on the breakfast.

We look forward to welcoming you back in the very near future.

Best Regards

Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed 4 August 2014

I have previously stayed in Furama City Centre Hotel (2 blocks away), and I am used to free parking and hearty breakfasts there.

Recently, I noticed this newly-opened IHG hotel nearby, so I decided to try it using 20000 points.

During check-in, the reception was only manned by 1 male staff, and he was very cold and did not smile. He seemed inexperienced, and was rather confused by my award booking, which had caused a line to build up.

When I arrived at my room, it had a view of the common airwell, and the opposite room, not a good start. I am forced to keep my blinds shut throughout for privacy reasons. The room itself while typical HIE standard, it smelt dusty possibly due to improper cleaning after renovating the room.

Breakfast spread was very poor, consisting of chinese beehoon, some bread, and tasteless sausage (made up of almost 100% flour). And there is noone controlling entry to the breakfast area.

==>> I even saw a Chinese man with an office briefcase getting out of a taxi, slipping past the reception staff, and going straight for the breakfast spread! I observed him for a while and saw him leaving by the back after eating quickly. He sure did not look like a hotel guest. I highlighted it to the reception staff, and he simply pretended not to understand what I am saying.

During check-out, I asked if I could get a parking coupon, and was said there is no such privilege. I was charged S$60 for parking, which was a shock considering competing hotels (ie: Furama City Centre Hotel) nearby are offering parking for free.

I felt like I have wasted my IHG 20000 points here. The staff could not care less about outsiders freeloading on the breakfast. COME ON, I was the guest, and I took the trouble to highlight it.

Maybe the hotel owner will get to read this review, to know how he is losing money on a daily basis, by the very incompetent staff he is paying good money to employ.

Room Tip: Be sure to ask for a room with city views
See more room tips
  • Stayed May 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
3 Thank newzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeClarkeQuay, General Manager at Holiday Inn Express Singapore Clarke Quay, responded to this review, 6 August 2014
Dear Newzi

Thank you for staying with us and giving us your feedback; I was disappointed to read your review of the Hotel from your stay with us in May. Please accept our apologies for the welcome you experienced and the issues you highlighted.

Holiday Inn Express Singapore Clarke Quay is a select service hotel offering great value by including free WIFI and free Express Start Breakfast in all our rates; as with a number of hotels in Singapore we are unable to provide free car parking, this is stated on our website as well at the car park itself.

Understandably, everybody does not look for the same set of services in a Hotel. Had we known about your expectations, we would have been more than happy to recommend you to our sister properties in our locality. We do take both positive and negative comments from all our guests very seriously and we can assure you that we will continue to strive to deliver what our guests expect form us.

We sincerely wish your experience with us was a better one but we do hope you will give us the opportunity to serve you again in future.

Thank you for your loyalty as an IHG Rewards Member.

Best Regards

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Singapore Clarke Quay

Property: Holiday Inn Express Singapore Clarke Quay
Address: 2 Magazine Road, Singapore 059573, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 306 Hotels in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Express Singapore Clarke Quay 3.5*
Number of rooms: 442
Official Description (provided by the hotel):
Smart International Hotel in Singapore, Clarke Quay with free Breakfast and Wi-Fi offeredThe new Holiday Inn Express Singapore Clarke Quay is the smart choice for savvy business and leisure travelers, offering a relaxed affordable and hassle free stay every time, located minutes away from Central Business District and Clarke Quay, the trendiest riverside nightspots and dining options.Our great location offers accessibility to Singapore’s major attractions included Chinatown, Sentosa Island, Universal Studio, Gardens by the Bay, Suntec International Convention Centre and the world-famous shopping district of Orchard Road, we are near the mouth of the Singapore River, just a short 30 minutes drive from Changi Airport, 5 minutes walk from the speedy MRT Subway train, Clarke Quay and Chinatown Stations.Relax in one of our 442 brand new and well-designed rooms with floor-to-ceiling windows. Kick start your day with our free Express Start Breakfast or Grab and Go option and stay productive with our free high speed Wi-Fi throughout the hotel. Experience our high quality bedding, have a restful night with a choice of soft and firm pillows, have an invigorating shower with our high quality bathroom equipped with a rain shower to recharge after a long day and have everything in control with our self service laundry facility.Our hotel offers bright and airy landscaped social spaces, rooftop fitness room and 40 metres swimming pool overlooking Clarke Quay and Robertson Quay. ... more   less 
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Holiday Inn Express Singapore Clarke Quay

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