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Reviewed 4 December 2018

Good price for travelers. Small and clean room. Has a nice, simple bathroom. Had a small fridge, I left some fruit there and found out it didn't work, too bad. Get a room at the end of the hall, slightly away from the elevator but very quiet. The Location is quite strategic, only around 10 minutes walk from aljunied MRT station.Geylang is an area that still crowded even is already late night but also in the red district.

Room tip: corner room are quieter
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Fyanalie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Guest Relations Manager at Ibis Budget Singapore Crystal, responded to this reviewResponded 9 December 2018

Dear Fyanalie,

Thank you for your recent stay at Fragrance Hotel - Crystal.

I am glad the hotel was able to meet to your stay expectations. On the other hand, the Housekeeping Team will be conducting a check on the fridge when they perform their housekeeping duties and highlight it to our Maintenance Team for servicing, if found not to be performing to its desired temperature.

I value your patronage and hoped to see you again on your next visit to Singapore!

Regards,
Jack Chee
Senior Customer Relations Manager

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Reviewed 30 November 2018 via mobile

TERRIBLE hotel, we arrived at 1am checked in to a room with filthy shower, toothpaste marks and hairs around the sink, half eaten food left in fridge from previous guest not to mention the bed was the most uncomfortable bed I’ve ever lied on! ROCK SOLID no softness at all. Also could hear what sounded like rats in the roof making a lot of noise, safe to say we didn’t get much sleep and will never be staying here again.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Venture61951121669
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Guest Relations Manager at Ibis Budget Singapore Crystal, responded to this reviewResponded 2 December 2018

Dear Venture61951121669,

Thank you for sharing your feedback concerning your recent hotel stay.

I am sorry for the housekeeping lapses you had encountered during your stay and please be assured these issues will be looked into. The Hotel Team will continually seek ways to enhance and improve our guest’s stay experience.

Regards,
Jack Chee
Senior Customer Relations Manager

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Reviewed 11 November 2018 via mobile

Hotel is very basic. Clean but Very small room with a bed that isn’t very comfortable, 2 flat pillows, a tiny shower. No storage just a few hangers. Walls are quite thin and the noise from the corridor is loud enough to wake you from your sleep. A little far from everything so you have to use a taxi or public transport. Food around the area is mostly Chinese which isn’t everybody’s cup of tea. A few 24 hour mini marts around which is handy for drinks. Hotel is in the red light district which we didn’t know when we booked. However had no issues with that.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank nilufarpatel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Customer Relations at Ibis Budget Singapore Crystal, responded to this reviewResponded 13 November 2018

Dear nilufarpatel,

We appreciate your review and thank you for staying with us.

Yours Sincerely,

The Hotel Team

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Reviewed 17 October 2018 via mobile

Room has glass door from room to shower and has window in shower. So room full of sunlight. Also the room window has no blinds. How are you supposed to sleep ? Disgrace. Worst Fragrance Hotel ever visited.
I would like a refund.

Date of stay: October 2018
Trip type: Travelled with family
2  Thank SriS431
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Guest Relations Manager at Ibis Budget Singapore Crystal, responded to this reviewResponded 27 November 2018

Dear Sri S,

Thank you for your feedback.

I wished to clarify that the bathroom glass door is covered with a frosted film that ensures the privacy of the occupant in the bathroom. The bathroom window ensures that natural light enters through so that it is well lit for ease of use.

Although the room does not offer a blind, guests can make use of the curtain to keep the room cool during the day and to ensure one's privacy.

As I was unable to retrieve any information of your hotel stay based on your TripAdvisor username, you are welcome to contact me at feedback@fragrancehotel.com, so that I would be able to review your refund request.

Regards,
Jack Chee
Senior Customer Relations Manager

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Reviewed 10 October 2018

The room was clean though it was not that big but for a couple it will suffice. Nice clean bathroom with a hot shower. I recommend a larger trash bin. HAHAHAHA the bin you have is so small. You can get enough rest for your tour the next day.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank april marie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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