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“Expensive back packers”

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Fragrance Hotel - Emerald
Ranked #142 of 308 Hotels in Singapore
Bali
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Expensive back packers”
Reviewed 22 May 2014

Had booked a Deluxe room if that was deluxe hate to think the standard was like no fridge no glasses only local tv channels mainly Chinese, pay for WIfi all the restaurants had only local type food and nobody spoke English so you could not ask what was in the pot did recognize chicken feet (not for me) did manage to get a curry. I asked if the hotel could get me a taxi at checkout told walk up to the main road should get one there great pulling a big suitcase not as young as I used to be. would not recommend this hotel to anyone

Room Tip: to get a good room try another hotel
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackosdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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924 reviews from our community

Traveller rating
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    398
    326
    77
    43
See reviews for
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33
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Manila, Philippines
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 May 2014

You get what you pay for. The Family room was quite small. It had two twin-size beds and they put in an extra rolling bed. A bit small for us (3 adults and 1 child). But it's fine. We only used the room for sleeping and showers. Showers do not have shower curtains so the floor will get wet. Location is good enough. There a lot of cheap/affordable restaurants around the hotel and taxi ride to Singapore Flyer takes only about 5 minutes (around SGD 5-10). Nearest MRT station is about a 5minute walk. There is free wifi access at the lobby. Problem with that though is that the "lobby" only has few seatings - 6 people max. So mostly you'll have to stand while browsing the internet or even while waiting for your airport pick-up service.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CCBGyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 May 2014

I stayed for 3 nights in fragrance emerald. small room, but clean. Staffs are friendly and gave us good service. Located in geylang area, where you can find many restaurants that opened until late night. You can also find 7evelen, grocery store, drug store, fruit store, etc. Even geylang is famed as Singapore's legal prostitution area, i found no prostitute across lorong (alley) 6 where the hotel located. Means, it's save for you who travel with childrens. For you who use smrt as your transportation, It's only 350 meters from Kallang MRT station (about 8 minutes walking distance).

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raja Kamar

Helpful?
1 Thank Julius _
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014 via mobile

I made a booking on the 12th May Monday.Suppose to check in at 3pm but due to working,I came late at 430am.I did called and inform the friendly staff who entertained me on that afternoon.When I reach at 430am I was extremely dissappointed when the staff says that theres no more 1 queen bed room.I mean,whats the purpose of booking online and early booking when i cannot get a1 Queen bed room uh!!
And the staff,theres nothing that she can do about it!!I don't have any problem with Fragrance Ruby!And since I check in late,they don't even give me an acception to at least checkout slightly late!And no wifi!!Will never go back there again...Fragrance Emerald SUCKS!!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Mariah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Emerald, responded to this review, 16 May 2014
I apologise that the hotel was unable to accommodate to your request for the Double Bed.

My Front Desk Staff had received a phone call from you in the afternoon requesting to check the status of your reservation, however there was no mention of your bed type request. Upon arrival at the hotel, you had to be accommodated in the Twin Bed category, as all our Double Beds had been fully occupied.

You were accorded a complimentary late check out till 1300hrs, even though the hotel check out time is 1200hrs. As for the complimentary Wi-Fi service, it is only provided if you book your room directly via the hotel website.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

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common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

A three day tourist stay. Rooms are small but comfortable and clean. Genuine attention, care and interest from responsive staff with full, useful, information about facilities and the city: Kosh in particular was a pleasure to deal with.

Room Tip: Higher floors have views.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 9 May 2014

Room's floor was not so clean, we felt it a bit oily (perhaps came from mosquito repellent). You really need to focus on your activities outside this hotel—the rooms in this hotel is smaller than the ones we have in their sister hotel, Crystal. Not bad, but we don't see any reason to come back to this hotel.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank taveshala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 May 2014

I stayed in this hotel for four days. I feel the hotel is good. very close to bus stop and walkable distance to the railway station. Though the size of the room is small, we managed to adjust as we spent most of the time in sight seeing. no restaurant. Call girls are roaming around the streets at night but need not worry about this if you could reach the hotel before 9.00 PM.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Senthil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fragrance Hotel - Emerald

Property: Fragrance Hotel - Emerald
Address: 20 Lorong 6 Geylang, Singapore 399174, Singapore
Region: Singapore > Singapore > Geylang
Amenities:
Business Centre with Internet Access Free Parking Wheelchair access
Hotel Style:
#2 Best Value Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fragrance Hotel - Emerald 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Fragrance Emerald Singapore
Fragrance Emerald Hotel Singapore
Fragrance Hotel - Emerald Singapore

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