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“Great value” 4 of 5 bubbles
Review of Hotel Royal at Queens

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Hotel Royal at Queens
Ranked #162 of 308 Hotels in Singapore
Rooty Hill, Australia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great value”
4 of 5 bubbles Reviewed 17 July 2014

Great value and staff, stayed for a week at this hotel and can not fault this stay. Location is not too fare from CBD and only 100 a 150 mt from underground train station.
We had a breakfast package and this was value for money with a full buffet selection.
I would defiantly stay again on my next trip

Room Tip: Good room size.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank angussipad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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715 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Waipahu
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Stayed one night (4-5 July). Location 2 blocks away from Bugis Street and Junction mall. Room is comfortable and clean, didn't get to sample the breakfast as I had to depart for the airport at 3:30 am. As far as I'm concerned this is a good hotel for an overnight stay.

Stayed July 2014, travelled solo
Helpful?
Thank Lionel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
76 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 14 July 2014 via mobile

We are staying here right now on an 18 hour layover in Singapore. We booked through the $1 SIA stopover offer which included transfers in a nice minivan. The hotel let us check in at 9 am which is just fantastic when we have stayed at other hotels in Singapore where this was not possible. We have had a brilliant sleep - they gave us adjoining double and twin so kids have their own room and showers and feel ready to face another flight. Much better than hanging around airport - although the Crowne Plaza is fantastic if you have the budget for it. Pool (small) and a gym. Rooms are much nicer than we expected from the reviews.

Stayed July 2014, travelled with family
Helpful?
Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

I stayed here from 6th to 9th July 2014.
The first impression at the reception was not so great..! But nothing to complain about their service at the checkin. In fact, one of the main reasons I selected this hotel was that they were ready to check me in at 7am and late checkout at 3pm (but this deal is not available now). The location of the hotel is excellent.

One of the booking web sites says, the executive room is 28sq.m. But I had my doubts about the size of the room..! In any case, the room was large enough for me to stay 3 nights comfortably. Bed and pillows were very good. Room and bathroom were clean. But, the bath tub is quite difficult to fit into. But for the price, I wouldn't complaint much about it. However, the worse part of this hotel is the food and beverage. The breakfast is quite below par for a 4start hotel (if this is actually 4*)..!! no fresh juice..! staff at restaurant were very unfriendly...! Almost all the restaurant staff were behaving as if the guests are real pain for them..!! Not sure if this is a cultural issue in Singapore coz I tend to experience the same kind of employee behavior at other places as well..!!

Another serious issue of this hotel is that their room service does not function at as early as 9:30pm..!! So, if you are going on a business trip and prefer to order something to eat at night while doing some work then, you should not pick this hotel..!!
Apart from the above issues, the hotel in general is an okay hotel. However, if they improve on their service, it could be an excellent place to stay..!!

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Theekshana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timaru, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 7 July 2014

Stayed twice in june 17th and 18th and 25th to the1st july,2014, location is excellent to the underground train 4min to Bras Basah station, have stayed many times in singapore in many hotels, this hotel is at the low end of our experiences, the "dining" room on the ground floor was an experience, plastic plates, plastic glasses,Plastic spoons, bench seating two level dining seperated by a stairway which had to be negotiated carefully, ask for a hot plate for food and get the reply "'we dont have hot plates!". the hot cakes are cold the fried eggs are cold but to be fair after some time i manager to get a warm egg! (cool eh!) no free water in the room 2 complimentary on arrival pay for the rest, take your bottle down to the cooler in the "dining" room and refill it, Room passed with a push both times, was clean and bed ok, dont ask for an extra towel,we did six times never got one! the only reason for choosing this hotel was the price, expensive for the first 2 day stay because of a large conference in singapore, the second stay was "acceptable" with a large push. access to all areas is by steps no ramps, very difficult for the handicapped.

Room Tip: cant recommend any
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Geoff41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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london
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

We stayed here as a stopover with Singapore airlines. I cannot fault the location. Everything is in close proximity and it has good transport links if you want to get further a field. The rooms and clean and the beds are very comfortable and the free wifi was a plus.

The staff could have been a bit more attentive but they did what they had to do and the room was ready as soon as we arrived which was really nice.

We had breakfast included but as others have said do not expect much from this. I went once and that was enough, I would not have paid for it if it was not included within the room price. Overall the hotel is good value for money but don't come here expecting a 4/5 star hotel as service. It is a clean and comfortable city hotel within comfortable walking distance of most main sights

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bmcgrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 27 June 2014 via mobile

We have stayed at Royal hotel@queens for 4 nights. First of all we have been checked in at 7am in the morning which was magnificent after a very long long flight. Our room kept clean, towels and sheets were changed everyday. We had free wifi and breakfast was included in our room rate. However do not expect much from breakfast.
Best of all was hotel's location. You could almost walk anywhere in the central Singapore if you are a good walker. We have even walked to Chinatown and marina bay....
Overall this hotel has satisfied our needs and would stay there again.

Stayed June 2014
Helpful?
3 Thank SebnemZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Royal at Queens

Property: Hotel Royal at Queens
Address: 12 Queen Street, Singapore 188553, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#37 Spa Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Royal at Queens 3.5*
Number of rooms: 231
Official Description (provided by the hotel):
We are a 4-Star smoke free hotel with 231 well-appointed guest rooms, including Executive Rooms, Junior Suite & Service Apartments that are incorporated with contemporary decor that caters to both business and leisure travellers. Strategically located in the City's dynamic business, financial, convention, cultural, entertainment, and educational hubs, our hotel is located close to places such as Suntec City, Raffles City, Chijmes, Singapore Art Museum, Bugis Junction, Bugis Village, Esplanade Theatres On The Bay, Marina Square, Singapore Flyer, Little India, Boat Quay and Clarke Quay. We are also conveniently located within walking distance to 3 MRT stations - Bras Basah, City Hall, and Bugis - with Bras Basah MRT Station being only 100 meters from our doorstep. ... more   less 
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Also Known As:
Royal At Queens Singapore
Royal At Queens Hotel
Hotel Royal At Queens Singapore

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