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Peninsula Excelsior Hotel
Ranked #117 of 317 Hotels in Singapore
Reviewed 5 December 2013

We stayed here for a week towards the end of October this year. Staff were fabulous, great location and we had a lovely corner room in the Penisular Tower. When I became ill the staff were very helpful. Access to very reasonably priced foods very close.

Room Tip: Make sure you go to the Pennisula Tower until the other tower's renovation is finished.
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  • Stayed: October 2013, travelled as a couple
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1  Thank AussieSusanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,458 - 2,464 of 4,419 reviews

Reviewed 3 December 2013

We had a day stopover in SIngapore and saw a good deal on Expedia for this place. As usual, you get what you pay for. Booked a king or queen bed, got two singles. Booked a non smoking room, got a smoking room. When questioned, the staff noted that this was a special deal booked on Expedia so we get whatever is left over and available. Rooms are small and shabby. Entire hotel is due for a makeover. We have previously stayed at the Fairmont and would do so again next time. Location is good, and if you are on a tight budget it is OK. Otherwise there are lots of better choices in the neighbourhood.

  • Stayed: December 2013, travelled as a couple
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1  Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

Very handy location to buses and downtown.
Rooms were spacious, tidy and clean.
The staff were helpful and as we had a late night flight they let us use lounge and gym facilities for a quick shower before leaving without having to go to the expense of a late check out. Bar prices high.
The left luggage staff were very helpful when we had to wait for tour bus and made sure we were picked up.
Nice cheap food in basement food mall opposite.

  • Stayed: June 2013, travelled as a couple
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2  Thank shleepy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

Accompanied my daughter on a business trip - we would preferred a river front hotel but her employer uses this hotel. at check-in the staff kept us waiting for 30 minutes insisting she pay $1000 on her credit card while she insisted that it was being charged to her company. finally, they let her call the office and believed her. room with two double beds had been reserved but we were given a king - finally moved to room with two single beds. asked for an extra blanket and was refused. torn wallpaper. broken shower. first floor entrance staffed by incompetent people who can only direct you to 3rd floor lobby. we were on the "club level" above the 19th floor where we were getting"special service." Didn't use the pool since it looked unappealing and is visible to all using the lobby.

Room Tip: a corner room provides nice views of the city.
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  • Stayed: November 2013, travelled on business
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4  Thank dottravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

Stayed for business trip for a few days, room looked a bit small and neat but upon closer inspection, there are some dirty spot, especially on the bathroom.

one thing that i noticed that the room was not kept pretty clean as I accidentally dropped my nano simcard on carpet and still found it on the carpet ( mind you that I left the room in the morning and return quite late ).

location wise pretty OK as very close to MRT ( City Hall ) station and near shopping centers. but watch out of the shopping arcade below the hotel as there are some pretty shady massage parlors.

  • Stayed: November 2013, travelled on business
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1  Thank dkrisna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013 via mobile

Stayed for 3 nights in the Peninsula tower. We got 2 rooms and both were just average. There's this annoying smell in the building my wife kept complaining but I have not noticed it. The breakfast was not bad but could be better. Concierge service needs to improve as I have been given the wrong places of interest schedule twice!

Internet service is chargeable.... Grrrr! Hey c'mon! This should be free by now.

Stayed: November 2013
1  Thank bungbooong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

We were checked into our room late, it hadnt been cleaned. The staff argued with me it had and called me a liar until I showed them the photos of my room. We had booked a king bed but recieved a double. Room had broken aircon and hot water. Beds were made once out of 4 days despite not having selected to have our rooms not cleaned. Staff offered no compensations and few apologies for all the faults. We cancelled early and went to the meritus in marina bay; infinitely better. I will not stay here again

  • Stayed: November 2013
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3  Thank Lord_Danish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peninsula Excelsior Hotel

Address: 5 Coleman Street, Singapore 179805, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#97 Luxury Hotel in Singapore
Price Range: £99 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peninsula Excelsior Hotel 4*
Number of rooms: 591
Official Description (provided by the hotel):
The hotel is located in the heart of the city within easy reach to exciting landmarks in Singapore including the Singapore Night Race circuit which is just 2 minutes walk away as it is one of the trackside hotels.Just 5 minutes walk to City Hall MRT Interchange where the North-South, East-West MRT lines meet and also to the popular night spot at Clarke Quay. Only 5 minutes drive to the Esplanade, Marina Bay Sands Casino and Convention Centre, Chinatown and Orchard Road tourist shopping belt. 10 minutes drive to Resorts World Sentosa Casino and Universal Studios theme park. 20 minutes drive to Changi International Airport.The two towers of Peninsula.Excelsior Hotel offer 600 guests rooms and suites with simple luxury as well as function rooms for seminars and wedding banquets. The hotel also offers a business center and a tour desk to assist with travel arrangements.Peninsula.Excelsior Hotel Singapore is an excellent choice for business and holiday travelers. ... more   less 
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Also Known As:
Peninsula Excelsior Hotel Singapore
Peninsula Excelsior Singapore
Peninsula Singapore
Peninsula Hotel Singapore
Singapore Peninsula

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