We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Average hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Peninsula Excelsior Hotel
Ranked #116 of 306 Hotels in Singapore
HK
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Average hotel”
3 of 5 bubbles Reviewed 1 June 2014

How much you pay and how much you get.

compare with other 4 or 5 stars hotel, the price respective lower, and the location not too bad and just walk 5 mins to MRT City Hall station.

When we arrive at 1pm and the receptionist said that our room is not ready yet, suggest we back after 1 hour and come to her to get the room number. We back at 3pm and get the room key from the reception, but we see the cleaner still work in the work and not finish yet.

No free bottle of water in the room, when I call the operator and ask for any bottle of water I could have, they said need to check and hold my line over 5 mins but still didn't come back, then I drop it.

But if you look for a clean and nice view room, that you cound found from this hotel.

Room Tip: Suggest to have a room to face Marina Bay then you could have a nice view such as Ferris Wheel.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NTB_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,202 reviews from our community

Traveller rating
    711
    1,850
    1,071
    358
    212
See reviews for
850
1,513
389
664
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (643)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Heemskerk, The Netherlands
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

Stayed here for just one night on my way through to Hong Kong.
Hotel is good but the location is very nice. Close to shops, park and restaurant areas.
Check in was a little slow and seemed a little confusing but managed to get it done in the end.
Room was good. Nothing spectacular but all the comfort required. Bathroom was a little run down but again everything works.
Having the reception area several floors above the entrance is a little strange and you do end up dragging your suite cases around a bit. On check in the suitcase was brought to your room so no issue there. All in all not a bad stay at all. I was fortunate to get a 50% discount deal. Not sure if I would chose this hotel at full rates though. There are better options out there for that price.

Room Tip: Room with a view over Marina bay is really nice.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vantheB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motueka New Zealand
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 29 May 2014

Wish had read reviews before booking in here. We were woken at 10.30pm they needed to check Mini Bar even phoned from office to tell us to open door. When confronted about this next morning their excuse was we did not have our do not disturb sign out . 10.30 pm after a long flight, you must be joking the only good thing was location.Staff all stiff and unhelpful. They should read these reviews.

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RogerQ992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Gladstone, Australia
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

This was our 3rd visit to Singapore and we stayed in this hotel again as we have found the hotel to be excellent for our plans. It is central to every thing we wanted to see with the MRT just 1 block away. The rooms are spacious and always clean. The bus stops outside the hotel or we just walked every where. Will stay there again. Highly recommend this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 773Robyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamworth, Australia
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

This centrally located hotel is only a block away from Town Hall MRT. This allows access to buses, trains, or underground walking to other shopping centres in Singapore. We upgraded to the Sky Lounge and it was worth every cent. The staff were friendly, helpful and nothing seemed to be too much trouble. Food was well cooked and presented.

Room Tip: The Sky Lounge looks straight over the marina and down river giving spectacular views.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmfish63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 27 May 2014

Good riddance that we checked out! Apart from the location, everything else was pathetic in this Peninsula Excelsior Hotel. The concept of hospitality is absolutely absent in this hotel and its staff. Extremely unhelpful intercom operator who takes longer than you would expect. The breakfast spread at the Coleman Cafe has the same spread every alternate day and one side of the spread area is full of things that nobody prefers for breakfast or even for a meal or snack. The Indian section that keeps some vegetable curry and bread (they call it prata) looks as if the curry has been reheated and served again and again and again. It just looked appalling. I found the cutlery was always dirty with some spots of old food or something sticky stuck to it. That always put me off. The coffee mugs were black in colour and I had to literally choose from several to find one without stains or spots. The list could go on and on.
The cleaning staff are usually old ladies who look too haggard and arthritic to do a good job. They actually did the minimum possible. They do not wipe off the dust from surfaces in the room. The maintenance was definitely not thorough as we had to complain about the air conditioner not working in our room. A guy came and took a look at it and took out the 2 nets out of it which had at least 6 inches of black dirt stuck on each one. After that exercise the air conditioner began working.
My overall experience here was so bad that I will never recommend anyone to stay here ever. The hotel is too old and the management also don't seem to care at all about its upkeep. This hotel is not an option for anyone looking for a hotel that gives value for money. Someone needs to teach them how to be in the hospitality business.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Manashree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Stayed with 70 year old parents for 7 nights. They really enjoyed the cleanliness and comfort of the hotel. The room was spacious with 3 single beds all fitting in without compromising the available space. Great location within walking distance for my parents to MRT and bus stops. I would recommend the Peninsular hotel and will be staying there again next time in Singapore.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jinnypaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Singapore hotels
Grand Park City Hall
#43 of 306 in Singapore
4.0 of 5 bubbles 2,452 reviews
Carlton Hotel Singapore
#50 of 306 in Singapore
4.0 of 5 bubbles 3,705 reviews
The Quays
Park Regis Singapore
Park Regis Singapore
#45 of 306 in Singapore
4.0 of 5 bubbles 3,291 reviews
Show Prices
Show Prices
Show Prices
Furama City Centre
#70 of 306 in Singapore
4.0 of 5 bubbles 2,584 reviews
Grand Pacific Hotel
#121 of 306 in Singapore
3.5 of 5 bubbles 1,128 reviews
Marina Bay
The Residence At Singapore Recreation Club
Show Prices
Show Prices
Show Prices

Been to Peninsula Excelsior Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Peninsula Excelsior Hotel

Property: Peninsula Excelsior Hotel
Address: 5 Coleman Street, Singapore 179805, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#93 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Peninsula Excelsior Hotel 4*
Number of rooms: 591
Official Description (provided by the hotel):
The hotel is located in the heart of the city within easy reach to exciting landmarks in Singapore including the Singapore Night Race circuit which is just 2 minutes walk away as it is one of the trackside hotels.Just 5 minutes walk to City Hall MRT Interchange where the North-South, East-West MRT lines meet and also to the popular night spot at Clarke Quay. Only 5 minutes drive to the Esplanade, Marina Bay Sands Casino and Convention Centre, Chinatown and Orchard Road tourist shopping belt. 10 minutes drive to Resorts World Sentosa Casino and Universal Studios theme park. 20 minutes drive to Changi International Airport.The two towers of Peninsula.Excelsior Hotel offer 600 guests rooms and suites with simple luxury as well as function rooms for seminars and wedding banquets. The hotel also offers a business center and a tour desk to assist with travel arrangements.Peninsula.Excelsior Hotel Singapore is an excellent choice for business and holiday travelers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Odigeo, Hotelopia, Southall Travel, Agoda, Asiatravel.com Holdings, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Peninsula Excelsior Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Peninsula Excelsior Hotel Singapore
Peninsula Excelsior Singapore
Peninsula Singapore
Peninsula Hotel Singapore
Singapore Peninsula

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing