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“perfect location”

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Peninsula Excelsior Hotel
Ranked #114 of 316 Hotels in Singapore
Reviewed 13 August 2014

This hotel is just a block away from the City Hall metro station (MRT) and walking distance to most sites. The room was large and on the 15th floor of the Peninsula tower with a view of the Sands and the big Durian, we didn't hear the hustle and bustle of the street as well as the nearby contrruction of the Capitol building. The room appeared clean at first but we found a pair of someone else`s flip-flops under the bed and a few stray hairs in the bathroom. The pool also needed a bit of cleaning so we passed but the kids spashing around seemed to be having a blast. Check-in took a while, but check-out was smooth and efficient. Other than that, it is an excellent value for your money and you can't beat its location!

The hotel has a few quirks:
**if you need ice, there are no machines, you have to call room service and wait for it to be delivered (if they are not out of ice buckets);
**free wifi, but if you need to use the business center (only open certain days and times) to print, it is $10.70 for 15 minutes to use a computer and $1.07 for each page you print which seems a bt excessive;
**the bathroom has a glass window to let people showering see the magnificent view of Singapore but could be a bit awkward for the others in the room as you have to look past the bedroom to see the view.

Room Tip: ask for an upper-level room with a view of The Marina Bay Sands
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,176 - 2,182 of 4,378 reviews

Reviewed 13 August 2014

I had booked this hotel as I wanted to celebrate Singapore's National Day and catch the fireworks from its clubrooms, or sky lounge. However, upon check in, despite having booked for its clubrooms, the staff mentioned that it was not so and gave me a room of a lower category... However, after some time was spent checking through the computer system and consulting with other staffs, she finally admitted that she had made a mistake. I was given a club room, as already stated in my voucher but much time was wasted by then. I requested if I could get the clubrooms facing the harbour/water, but she mentioned all of them are out by that time (?). Such a disappointment. I accepted this and thought I would be able to catch the fireworks from the sky lounge where club members normally have access to.. However, yet again, I was told that this was not the case- everyone had to pay additional $88++ to access it that night and club-room cocktails would be served in the lobby. I did not even know that as it was not stated on my booking form, or in the booking website I had accessed. When I entered the hotel room at the club level, the lights in the ceiling malfunctioned, so called for help. Despite waiting for 30mins, no help came to fix it. The housekeeping staff who answered the phone also had a sourly attitude, and could not tell me when the technician would be coming, which was not professional at all. By that time, I had to leave to head downstairs for the cocktails, so we left it as such. When I headed down for the cocktails, again, I was told that the cocktails did not come as part of my club-room package by the staff. Then after they spent time checking with the computer, again they acknowledged that it was an error. So many mistakes. I must also comment that they bathroom was not well-built, as the water from the shower area can easily overflow to the toilet seat area if you are not careful. I have stayed in hotels around the similar area as Peninsula Excelsior Hotel, and expected a minimum standard for such reputable hotels, especially if you have booked for the club level hotel rooms. Unfortunately, this was not the case. Some of the staff who had made those mistakes were also not pleasant and service recovery during my stay for such mistakes made were bad. Unfortunately, I really regretted spending that money to book for a hotel stay, let alone for a room on a club level. I think this hotel is rather dated and the service standards could really be improved upon. Unless their service standards improve, for anyone considering to stay here, you can spend your money on other better hotels around this area.

Room Tip: Do check about surcharges you might have to pay to access facilities, even if you are booking a room...
  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
4  Thank sunnidays77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

Had a great stay no complaints whatsoever. Price waz exceptionally low for the quality...love agoda!was so good we stayed at peninsula group in beijing :)
Would definitely stay here again. We were on 17th floor overlooking harbour/water. Hitel has excellent location. Great even by Western standards.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank misssarahjane7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

Excellent location for getting out and about in Singapore. Concierge are awesome and very helpful.

The reception staff were not helpful or friendly and don't seem to know what customer service is about.

The rooms are dirty, really dirty. The bath drain was so full of hair that the water couldn't drain, there was black mould around the bath and the walls and curtain looked as though they have never been cleaned.

The room was dusty, bed spread was dirty, carpet worn and dirty.

Have stayed here 3 times always hoping that the next time would be better, but it never is. This is the last time for sure!

Even with the fabulous location, will find somewhere else next time.

  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

The location is fantastic right next to City Hall MRT station and so no need for us to use cabs within Singapore or even from the airport. It is within walking distance of Boat Quay, Clarke Quay, Chinatown and Marina Bay area. Rooms are adequately sized for a city centre hotel and are comfortable but functional. It is great to have the two pools but they are both in need of some renovation. Some loungers were torn and empy glasses were left for hours.

The hotel represents good value for money and is an excellent base for exploring Singapore.

Room Tip: If you want a room with a view, make sure you request it - we looked out onto a concrete wall.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Isabelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

I was not expecting a lot as you don't get a lot for your money in Singapore hotels.
I was pleasantly surprised.the room was good ,fairly spacious with a nice window seat.
bathroom was good with both bath and walk in shower.
The TV channels were limted,no BBC or HBO.It was also quite difficult to get taxis.
Location is good ,close to Clarke Quay and the river.

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank NEILCAntigua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Stayed here for 3 nights on return to Australia. The location is perfect with restaurants, shops and MRT so close. Rooms adequate, beds so comfy, bathroom small with shower over bath, tea and coffee making facilities. Hotel is looking tired and in need of refurbishment. Pool overlooking firestation was a fabulous oasis each afternoon however sunlounges, chairs and umbrellas are long overdue for replacement. Meals appeared expensive when compared to outside restaurants.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peninsula Excelsior Hotel

Address: 5 Coleman Street, Singapore 179805, Singapore
Phone Number:
Region: Singapore > Singapore
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#95 Luxury Hotel in Singapore
Price Range: £99 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peninsula Excelsior Hotel 4*
Number of rooms: 591
Official Description (provided by the hotel):
The hotel is located in the heart of the city within easy reach to exciting landmarks in Singapore including the Singapore Night Race circuit which is just 2 minutes walk away as it is one of the trackside hotels.Just 5 minutes walk to City Hall MRT Interchange where the North-South, East-West MRT lines meet and also to the popular night spot at Clarke Quay. Only 5 minutes drive to the Esplanade, Marina Bay Sands Casino and Convention Centre, Chinatown and Orchard Road tourist shopping belt. 10 minutes drive to Resorts World Sentosa Casino and Universal Studios theme park. 20 minutes drive to Changi International Airport.The two towers of Peninsula.Excelsior Hotel offer 600 guests rooms and suites with simple luxury as well as function rooms for seminars and wedding banquets. The hotel also offers a business center and a tour desk to assist with travel arrangements.Peninsula.Excelsior Hotel Singapore is an excellent choice for business and holiday travelers. ... more   less 
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Also Known As:
Peninsula Excelsior Hotel Singapore
Peninsula Excelsior Singapore
Peninsula Singapore
Peninsula Hotel Singapore
Singapore Peninsula

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