My travel agent flight centre booked me in this hotel in Singapore 3 nights 18-19-20 July 2014. Utterly disgraceful.
Within hours of arriving, the lady manager asked me when I was leaving. This may be the only English they know? They only want your money then come into your room several times unannounced from 7am asking you when you are leaving. When you leave the room, there is a man watching you, and when you enter the lift he goes into the room and goes through your insecure luggage looking for goodies. I got suspicious of him lurking around, so I doubled back from the lift via the stairs next time and found him in my room with a bag emptied and going through the contents on my bed. I confronted him, asked for the manager who was not available, but the lady staff member refused to help and just asked the usual when I was leaving. So I quickly went to bugis street bought more locks and double locked my luggage, backpack etc. they have a baggage room, but it's full, don't trust them with your luggage as they just leave it in reception unsupervised and insecure and entire bags get stolen. 3 other guests complained with me, same answers - manager is not available followed by when are you leaving. As for the room, I have never had to shower over the toilet before, which really was crazy space saving design. The air conditioning in wall hasn't been cleaned and covered in dirt, dust and grime which is a true legionella risk. Malaysian cleaning lady was so lovely, but chemicals she told to use have a pungent sound. Inadequate cleaning equipment provided to staff, so they must use towels in an indescribable order which means toilet and bacteria spread randomly throughout room thereafter. Staff making noise out in corridor from 6am, banging on doors noisy trolleys and yelling, so do not expect a good sleep or rest on holidays. Plus you never know when they will again come in your room unannounced. Every morning without fail, the staff enter your room every hour or so from 7am until noon, without knocking or asking first, asking when you are leaving, even in my case with 3 days paid in advance before arriving they just annoyed me constantly every day. I was in the shower second day, the door opened so I asked the manager to leave as I needed a shower. Her response was to go downstairs and call me on the hotel phone for 15 minutes continuously until I left the shower. I asked why, she asked again when I was leaving when I still had 2 more nights paid for. Either they didn't want me to shower or they couldn't afford the hot water heating bill maybe ??? I asked some locals in Bugis Street what us the go with the hotels, they told me that since the little India riots the local people hate westerners and chinese people, so they really don't want us there. So why take bookings from foreigners - if it is their perverse form of expressing it???? I told the Singapore tourist commission who review and licence hotels, they were horrified and promised to review their accreditation as it reflected badly on Singapore. Don't even think of going to this hotel, it is not safe - and don't go to this area if you have European skin, they like your money but they don't want you there and they impolitely let you know by asking when you are leaving all the time.
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- Also Known As:
- Fragrance Hotel Singapore
- Fragrance Hotel Selegie Singapore