This is by far the worst hotel I have ever seen and that is quite surprising regarding that it is located in Singapore, one of the cleanest places in the world. We booked with Agoda.com and when we got there, they didn't have our booking even though we had our confirmation in hand. We had to wait about 45 mins in a lobby that was not just dirty but also didn't smell very good. The staff was very rude and unhelpful - NOT what you want after all day of traveling.
We finally got a room and went up in the elevator that I was afraid to breathe and I thought it can't get worse, but it did : the room was so small that our luggage didn't even fit in. It had no window and reminded a bit of jail. It smelled awful, everything was dirty, the tv wasn't working, the A/C wasn't working, the bathroom was a hole in the wall with a toilet seat that was moldy. After looking at the room, we left instantly, there is no way anyone should have to sleep in a room like that! The manager was the rudest person I have ever seen.
We later wrote a letter to Agoda.com, and thank god they refunded the money back to us, I guess it wasn't the first time that they had customers who weren't happy with this hotel.
I understand that it is not a 5 star hotel and it is a budget place and we weren't expecting it to be that nice, but ANY hostel in Singapore would be better than this hotel!
- Also Known As:
- Aspinals Hotel Singapore