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“Convenient location for NUS visitors”

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Santa Grand Hotel West Coast
Ranked #226 of 308 Hotels in Singapore
Charlotte, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Convenient location for NUS visitors”
Reviewed 20 December 2013

This hotel is a convenient place for stay, if you are visiting the National University of Singapore which is less than ten minutes away on foot. There are many eateries nearby - within ten to fifteen minutes of walking. During a recent trip to NUS, I stayed at this hotel for one night. My experience was mostly pleasant. I found the hotel staff to be courteous and helpful. The check-in was a breeze. I didn't have a plug adapter for charging my cellphone. The front desk had a bunch of them and I was able to check out one for free. Wifi was free and I didn't find any issues with the connection speeds. The room I stayed in was clean but very small. If you have 2 or 3 suitcases, it will be hard to move around in the room. The bathroom was also very clean but again, very small. I must say that I didn't like the bathroom setup very much. There is no separation between the shower area and the rest of the bathroom. So, if you turn on the shower, the entire bathroom including the floor, the toilet, the sink and the mirror become wet. The breakfast was free but nothing to write home about. The checkout process was not as fast as check-in. The staff member at the front desk called someone (housekeeping perhaps?) to go to the room and make sure everything was "OK" before clearing me for checkout. I didn't have a problem with this process but had never experienced it anywhere else.

Overall, I would say that I would stay here again due to its convenient location and friendly ambience.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trvlsfn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 31 December 2013
Dear Valued Guest,
Thank you for taking the time to write us a review and we are sorry to know that we did not meet your expectation in some ways. However, we are pleased to know you had an overall pleasant experience staying with us.
We look forward to welcoming you again in Santa Grand.
Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

166 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
CHIANG MAI
1 review
Reviewed 23 November 2013

The quality of rooms and price are reasonable.
The advantages of this hotel are free wifi and free breakfast.
The weak points of this hotel in my opinion are as follows.
1) Some rooms in hotel have no windows.
2) The location of hotel is far from mrt station (around 3 km).
So, this hotel is a good choice if you have to do something in west coast area.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank WORAPONG K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 6 December 2013
Dear Valued Guest
Thank you for writing us a review and sharing your experience with us.
We hope you have enjoyed your stay and we look forward to the opportunity to welcome you again.
Regards
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2013

Friendly staff. Convenient.just one bus trip stop going to nuh. Beside it, there are lots of good restaurants. Rooms are a bit small though, one luggage and one can barely move around in the room. But the bathroom is spacious and clean.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simply_bored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 20 November 2013
Dear Valued Guest

Thank you for taking time to write us a review. We are glad to know that you have enjoyed your stay with us.

We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jerusalem, Israel
2 reviews
Reviewed 26 October 2013

No hot water in the shower! Water was somewhat warm in the evening and cold next day.
The receptionist was very kind. as I was checking in late she gave me and extra hour at checkout.
I would not call that breakfast....

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 1 November 2013
Dear Valued Guest

Thank you for taking the time to write us a review and we are sorry to know that we did not meet your expectation in some ways. However, thank you for bringing the matter to our attention and we welcome feedback to improve our services consistently.

Your valuable compliment on our front desk colleague has been passed on to the management. We are sure the team will continue to be motivated in maintaining a high level of customer service.

We look forward to welcoming you again in Santa Grand.

Regards
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Copenhagen, Denmark
2 reviews
Reviewed 11 October 2013

very small room, harder beds than usual, just a low fixed table with a sitting cushion, a closet but no drawers, no shower curtain (bathroom and toilet got very wet), tiresome with the continually talking lift - and many small things did not work (safety box, bed lamp, we ran out of toilet paper!, almost out of soap too, water kettle did not switch off, loudly squirking closet)

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Bjorn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 18 October 2013
Dear Valued Guest,

Thank you for your valuable feedback. We disappointed to know that we did not meet your expectation during your stay with us. We strive to ensure each and every guest experience is satisfying.

We apologize for any inconvenience caused as some of the things provided during your stay was below our usual high quality. Please know that we are taking your feedback to heart and focusing on improving. We have since rectified all the issue and new kettle and new safety box have been placed immediately.

Thank you again for your constructive feedback and It is our hope that you will give us another opportunity to serve you.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
136 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 27 September 2013 via mobile

In a word: overpriced! S$170 per night is about $50 more than it's worth. You can get similar hotels in Chinatown around $120-140. Small rooms. Bathroom is one big shower cubicle. Breakfast basic, but if you arrive after 9.30am it has been let get cold and unappetizing. Near nothing, except NUS university (which is why I booked it for a conference). On the plus side: it's clean, got nice staff, and on several bus routes. Laundry facilities available, but $5 for a load of washing??!!

Stayed September 2013, travelled solo
Helpful?
Thank nzbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 7 October 2013
Dear Valued Guest,

Thank you for taking time to write us a review and noted some of the positive points of Santa Grand Hotel West Coast.

We appreciate your feedback as experience of our guests’ is first priority for all of us and we welcome feedback to improve aspects of our products and services consistently. Santa Grand Hotel West Coast caters mostly to corporate guests and visitors to the universities and hospital located in the western part of Singapore. Whilst the location is good for some guests, travellers who prefer a more centrally located city area, we do have other Santa Grand hotels in our chain, like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

Thank you again for your feedback and sharing your experience on TripAdvisor. We hope you will give us a chance to welcome you back.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
2 reviews
Reviewed 10 September 2013

well, it might be the tiniest room I've ever got at this price; the breakfast is meager - but, hey, it's Singapore! I've been told that it's nice enough that a hotel provides breakfast at all, let alone that it comes with good coffee. On the positive side, the venue is quiet, clean, and the receptionists are all friendly. To be picky, however, I really don't understand why the shower has no curtain or shields of any kind, so that whenever I shower, the whole bathroom will be flooded and the toilet paper will be wet. It's also in the suburb, not close to any subway station. And at night, taxi drivers often refuse to come here. I chose it only because it's close to the NUS.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moonnuty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 20 September 2013
Dear Valued Guest,

Thank you for your great review. We are delighted to know that our team provided a prompt and attentive service that made your stay memorable. We will work hard to improve our service and we welcome feedback to improve aspects of our products consistently.

Thank you again for sharing your experience with us here. We look forward to having you back again at Santa Grand!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel West Coast

Property: Santa Grand Hotel West Coast
Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Region: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #226 of 308 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore

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