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“Rita” 4 of 5 bubbles
Review of Santa Grand Hotel West Coast

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Santa Grand Hotel West Coast
Ranked #210 of 308 Hotels in Singapore
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Rita”
4 of 5 bubbles Reviewed 2 April 2014

Convenient with MiMi Marts and local restaurants around. Bus stops both sides of the street are located in front of the hotel. Six bus stops to MRT Circle Line, which can connect you to the Central area of Singapore. Good at the reasonable price.

Room Tip: Double room with windows.
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Rita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 3 April 2014
Dear Rita,

Thank you for taking the time to write us such a great review! We are happy to have hosted your stay and we are glad you enjoyed the location of our hotel. We appreciate your feedback as we are constantly trying to improve our service for future guests'.

Thank you for choosing Santa Grand Hotel West Coast and we look forward to welcoming you here again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

166 reviews from our community

Traveller rating
    15
    60
    57
    22
    12
See reviews for
14
17
24
98
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 21 March 2014

The staff were friendly and helpful. The location was perfect if you want to be in the West of Singapore.
Our room was tiny and there was no window. The bathroom was unclean and mould was growing on the tiles.
The breakfast was very basic.

Room Tip: Request a room with a window.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Daizy-Lyndsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 23 March 2014
Dear Valued Guest,

Thank you for taking the time to share your experience with us. We appreciate your feedback about Santa Grand Hotel West Coast. While we wish your experience had been a better one, your valuable feedback helps us improve the facilities and services we provide.

We hope to have the pleasure of welcoming you back again.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Goa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 13 March 2014 via mobile

The rooms are much too small and for two people it's a real challenge. There is no proper shower area and no hand towels. There is no one to help you with your luggage. However the staff are friendly and that helps a lot.

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Anthony Cedric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 20 March 2014
Dear Valued Guest,

Thank you for choosing Santa Grand Hotel West Coast. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience.

We hope to have the pleasure of welcoming you back on your next trip.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 March 2014

with 2 other hotels nearby at competitive rates, I decided to try this hotel for a change.
I have stayed in the other 2 hotels many times before.
Plus points, cleaner and better rooms.
Slightly more expensive but at least the comforter, mattresses and pillows are better.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank VD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 17 March 2014
Dear Valued Guest,

Thank you for choosing Santa Grand Hotel West Coast and we appreciate your great review! We are delighted to hear that our team has made your stay a memorable one!

We look forward to welcoming you again soon.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chiang Mai, Thailand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 10 March 2014

This hotel served it's purpose, which was to provide me with a place to sleep, and leave my luggage, but that's about it. The rooms are very small, but clean, and facilities almost non-existant..? I am led to believe it is locally known as a short-time hotel, whatever that is..? The location was convenient because it was only a short walk through the park to where I had to be each morning. It is a 'budget' hotel for business travellers.

Room Tip: Look for alternatives, and don't expect too much if you do choose it.
See more room tips
  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank paulbrunning945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 20 March 2014
Dear Valued Guest,

Thank you for writing us a review. We are disappointed to know that we did not meet your expectation during your stay with us. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience.

We hope to have the pleasure of welcoming you back on your next trip.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bintulu, Malaysia
1 review
4 of 5 bubbles Reviewed 6 March 2014

First time, I was here for my 5 days course(on Sep. 2013) and second time stayed on Feb. 2014 , also to attend course.

Very nice hotel and friendly staff.
Hotel very clean and tidy. Comfortable to stay in.Quiet place and i can sleep well all night.
Room a bit small , suitable only for 1 person.
Breakfast menu almost the same when I came for 1st trip and on the 2nd trip.If i stay more than 3 days, i don't have the appetite to eat breakfast anymore.
Area also very nice with many restaurant, shop etc nearby.
Bus stop nearby, taxi also can request any time.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Edward T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 17 March 2014
Dear Valued Guest,

Thank you for your great review and we welcome feedback to continuously improve aspects of our services and products.

We are glad that you decided to choose Santa Grand again and we look forward to welcoming you soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denpasar, Indonesia
1 review
4 of 5 bubbles Reviewed 14 February 2014

If you're in town to do business and/or in limited budget, this is a great choice. Rooms are small, but clean. Service is efficient and effective. Staff is very helpful. They know the way around and are ready to help you with pointers on where to go. Breakfast is standard. We don't eat big breakfast, so it works out fine. We'll definitely stay there again for short visits.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NWibawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 26 February 2014
Dear Valued Guest
Your positive review is an affirmation of our service colleagues' effort to provide quality service to our hotel guests. We thank you for your encouraging words and we hope to welcome you again on your next visit.
Regards
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel West Coast

Property: Santa Grand Hotel West Coast
Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Region: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #210 of 308 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore

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