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“Small room and table”

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Santa Grand Hotel West Coast
Ranked #220 of 314 Hotels in Singapore
Batam, Indonesia
1 review
“Small room and table”
Reviewed 29 June 2014

Since I am there, is not comfortable regarding the small table in the corner, and tv channel is not to much. Hot water is to slow warm up, but it is still ok. Breakfast no more choice, and not interested. Hope can make more interesting. And please provide a smoking area.

Room Tip: Find big room for stay.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ari_setyadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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170 reviews from our community

Traveller rating
    14
    63
    58
    22
    13
See reviews for
15
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24
102
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Swedish first
  • Thai first
  • Any
English first
Chennai (Madras), India
1 review
Reviewed 20 June 2014

- Room sizes are very, very small not enough to place a bigger sized travel bags or open them up (when you are just a single person in a room). Never think about staying as a family in one room.
- Choices offered for the complimentary breakfast was very minimal varieties & it has been the same for all days. Not even a small change. Don't know about the lunch / dinner.
- TV channels are not so much from the point of view of a guest from different nationalities.
- Due to the smaller rooms and tightly packed situation with minimum corridor space in every floor, I was disturbed when a guest in my opposite room spoke louder on her phone, inside her room.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Wilson3676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 16 May 2014

I am utterly disappointed in the service of this hotel. Absolutely poor customer service and I swear I am not going back to this hotel as service is the most essential thing of a hotel. Poor service leads to total displeasure to the customers .

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivon88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 19 May 2014
Dear Ivon88

Thank you for taking the time to share your experience with us. We appreciate your feedback about Santa Grand Hotel West Coast. While we wish your experience had been a better one, your valuable feedback helps us improve the facilities and services we provide.

We hope to welcome your continued patronage!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

1 review
Reviewed 10 May 2014

The room is too small, and the reception service is not so good. The facilities are OK. No fitness center and no swimming pool. Seems not better than its neighbor Hotel Fragrance. Overall, it is not the best choice near the west coast.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 振 张
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 12 May 2014
Dear 振张,

Thank you for sharing your experience with us. We are disappointed that we did not meet your expectations during your stay with us. Thank you for your feedback and your concerns will be shared with our team for immediate action to improve future guests' needs!

We are happy to have hosted your stay and we look forward to your continued patronage!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2014

No program can't do inside hotel but this place good place for travel custermer indeed,furthermore this place far away from heavy vehicle so bed time so easy to sleep thanks !!!!
Good
Good
Good
Good
More parking vehicle
Did not have fasilitis example pc in this hotel

Room Tip: Go inside first and look around that room !!!
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rizal899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 27 April 2014
Dear Rizal899,

Thank you for taking the time to write us a review! We are happy to have hosted your stay and we hope to have the opportunity of welcoming you back again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 April 2014

It's a really pleasant stay overall, the services are excellent, the food is not bad, the only downside is perhaps the location on the West Coast, which is pretty far from everywhere else. So unless you're conducting your business or have your appointments at that part of town, it's really too far. Although taxi and bus are extremely convenient just like everywhere else in Singapore.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Flywan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 9 April 2014
Dear Flywan,

Thank you for your great review! We are delighted to know that our team provided a prompt and attentive service that made your stay memorable. We will work hard to improve our service and we welcome feedback to improve aspects of our products consistently.

We are happy to have hosted your stay and we look forward to the opportunity of welcoming you back again.

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 April 2014

Convenient with MiMi Marts and local restaurants around. Bus stops both sides of the street are located in front of the hotel. Six bus stops to MRT Circle Line, which can connect you to the Central area of Singapore. Good at the reasonable price.

Room Tip: Double room with windows.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Rita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, 3 April 2014
Dear Rita,

Thank you for taking the time to write us such a great review! We are happy to have hosted your stay and we are glad you enjoyed the location of our hotel. We appreciate your feedback as we are constantly trying to improve our service for future guests'.

Thank you for choosing Santa Grand Hotel West Coast and we look forward to welcoming you here again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel West Coast

Property: Santa Grand Hotel West Coast
Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Region: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #220 of 314 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore

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