When I booked at the St Regis, I expected it to be a treat -you just have to look at the price tag to understand why. The hotel was full and I think that they couldn't cope.
We arrived, with two small children, after a long flight from Europe. Any parent will understand how we felt. We had booked two adjacent bedrooms but only one was ready. With hindsight, I should have made a fuss there and then and I deeply regret not to have done it. I wanted to be flexible and we were exhausted.
We squeezed in our bedroom and started putting the clothes in the cupboards -you need to be organised when you travel with a young family!-.
Then we went out for dinner. When we came back, we were told that the adjacent room was defective (a leak apparently) and we needed to move to a different set of bedrooms. The hotel staff were just looking at us packing our stuff in a hurry and didn't lift a finger to help. I would have appreciated them to move my things but it simply didn't cross their mind. I made my discontent known and from that moment on we kept receiving apology letters (from the receptionist, from the manager -who wanted to meet us and was calling us every 5 minutes -for god's sake we are on holidays,...).
The bedrooms were fantastic (I especially liked the power shower) but you need to pay a hefty amount for wi-fi. It was unclear whether the breakfast was included (it was, in the end).
When we checked out, they removed a little bit of our bill but it won't make me come back.
On a more positive side, I highly recommend the Italian restaurant next to the swimming pool. The quality of the food was great and the service was spotless. Obviously this comes at a price!
- Official Description (provided by the hotel):
- Situated at the heart of the city’s premier shopping district, with the world-class shopping of Orchard Road at your doorstep and the grandeurs of a 5-star hotel within, The St. Regis Singapore is the ideal residence for the discerning luxury traveller. The St. Regis experience begins when you arrive at Changi Airport. A luxurious St. Regis Bentley and chauffeur can be arranged for your journey to the address where timeless elegance resides.From its location at the most coveted address to the legendary St. Regis Butler Service, this is world-class hospitality at its finest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood APAC, Booking.com, Odigeo, Agoda and Hotels.com so you can book your The St. Regis Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The St. Regis Singapore Hotel Singapore
- St Regis Singapore