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“Afternoon Tea - Reasonable Food + Poor Service and Cleanliness + High Price.” 2 of 5 bubbles
Review of The St. Regis Singapore

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The St. Regis Singapore
Ranked #22 of 308 Hotels in Singapore
Certificate of Excellence
Bournemouth, United Kingdom
Level Contributor
88 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 396 helpful votes
“Afternoon Tea - Reasonable Food + Poor Service and Cleanliness + High Price.”
2 of 5 bubbles Reviewed 24 October 2009

We only visited for Afternoon Tea, but I think it's worth giving feedback on that experience, especially as it is so different from the rave reviews that almost everyone has given here who has actually stayed in the hotel.

Here's what happened: "Champagne High Tea" in the Brasserie Les Saveurs was advertised as starting at 3:00pm. We arrived a few minutes after that and we, together with one other guest, were told that it had not yet started, so we stood around in the lobby. Shortly after we were shown to our table.

The waiter pulled back the seat for me, and I immediately noticed that it was badly stained (presumably with food or drink?) in three or four places. I asked for it to be changed.

I sat down and it was immediately obvious that the champage flutes on the table were dirty - I picked mine up and saw both lip-stick marks and water stains. I asked the waiter to replace both glasses.

We placed our order and asked for some iced water (which I could see was close-at-hand on the waiter's table). After maybe 5 minutes, none had been provided. The restaurant was starting to fill up and it became clear that there were just not enough staff on duty to provide attentive service. Eventually I had to walk over to the same waiter (head waiter?) and ask again for the water.

We order the quiche and satay savouries. Maybe ten minutes later, quiche and dim sum arrived instead. That was sent back and next our requested quiche and satay appeared. Later in the meal another waiter appeared to bring us the quiche and satay which we had already been served. Later still, yet another waiter appeared with - you've guessed it! - the same dishes again. After the second of the four deliveries, the head waiter came over, apologised for the error with the first, and offered us a complimentary extra glass of champagne.

We enjoyed most of the food, except for the rock-hard, stale scones and one sponge cake which must have been several days old. But absolutely nowhere was there any 6-star "wow" factor.

Instead there was a bill of SGD 125 (about USD 90) for 2 people. I would have been happy to pay that steep price for afternoon tea if it truly was a 6-star, excellent food and wonderful service offering, but it very much was not.

On the way out, we happened to be greeted by the hotel's general manager. I gave him our feedback which he accepted graciously.

What surprised me, overall, is how a hotel of this notional 6-star rating can get away with disorganised, untrained and insufficient waiting staff; with food that is no more than good and in some cases awful; dirty furniture and filthy glasses; and sky-high prices?

  • Stayed October 2009, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Gemakan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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shivanip29
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 October 2009

We booked using Starwood points, and were at the St Regis for part of our honeymoon. We were treated really well, the room (we had a standard) was huge, very modern and exquisite, with large marble bathroom (flat TV in front of the bath tub!), and a tray of fruits and sweets waiting for us. Location was great -- right on Orchard, and about a ten minute walk to the train. We got comp'd breakfast (a treat due to honeymoon / platinum status) every morning, which was tasty and plentiful. A butler is assigned to all guest rooms, though we never used ours. Our experience overall was incredible -- exactly what we were looking for!

  • Stayed July 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank shivanip29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 8 October 2009

Wow. This is the property for a long stay. Luxury, artwork, quietly elegant. Our room was spacious, beautifully decorated, even a chandlier in the bathroom! Bed was extremely comfortable, great starched sheets, comfy pillows. The only drawback was the slower than expected service in the restaurants. But we will return time and again, this one is a gem.

  • Stayed October 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank susafoxSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 October 2009

Quite a new hotel in Singapore. The Executive Deluxe Room was great in all aspects. Complimentary in-room selection of TWG tea (premium tea). Must try their afternoon tea and Chinese tim-sum buffet. Not cheap but good quality. Staff are polite and helpful. Also do attend the wine tasting at 5.30-6.30pm (complimentary for hotel guests!)

Location wise, it is not right in the centre of Orchard Road but major shopping malls are about 5-minute walk away.

Looking to return to stay at their Executive Deluxe Suite next.

  • Stayed September 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Melvin0822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sion, Switzerland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 1 October 2009

there are not word for describe what mean enter in St Regis Singapore.
The Class is in each thing
The Hotel is incredible : there are same absolutely unique masterpiece of art of BOTERO the famous sculptor and painter
famous paint, fountain when you have dinner or lunch, concierge very well formed, absolutlely to try and learn what is the top class.
the room is incredible, very very very lyxury, from the bath, to the sorround system of Bose, from the shower to the elettrical tent.
the view is unique on a very big green park
when i were there, arrive the president of Singapore and there were the hollywoodian actresse charlize theron

Is the only choice in Singapore !

i came back as soon as I could

  • Stayed January 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AstrieWallerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
175 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed 28 September 2009

Incredible hotel. Great location. Friendly staff.

The rooms are to-die-for. They beautifully blend traditional design and contemporary accents. The bed is beyond comfortable and the bathroom is what dreams are made of! Trust me. Marble flooring, full length mirror in a shower and multiple shower heads, free standing tub, flat screen TV embedded in the wall mirror, gorgeous chandelier, two stunning vanities, I could go on and on...

There's a gorgeous pool and a very clean gym with great of cardio equipment.

The hotel is right off Orchard street which is one of the main shopping streets in Singapore so it's super convenient. Also, you can jump start your day at Starbucks or Coffee Bean right on the corner.

This hotel is exceptional. I highly recommend.

  • Stayed September 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luanda, Angola
Level Contributor
173 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed 22 September 2009

Excellent hotel with a superb breakfast and incredible fresh fruit juices. Thanks to SPG we got upgraded to a suite and the connecting room for the children was so vast we felt we had our own flat !
Service was excellent, and we were impressed by the home cinema system installed in both bedrooms.
I strongly recommend this hotel.

  • Stayed August 2008, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Olivier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The St. Regis Singapore

Property: The St. Regis Singapore
Address: 29 Tanglin Road St. Regis Hotel Singapore, Singapore 247911, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Singapore
#16 Business Hotel in Singapore
#20 Romantic Hotel in Singapore
#22 Luxury Hotel in Singapore
#30 Family Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The St. Regis Singapore 5*
Number of rooms: 299
Official Description (provided by the hotel):
Situated at the heart of the city’s premier shopping district, with the world-class shopping of Orchard Road at your doorstep and the grandeurs of a 5-star hotel within, The St. Regis Singapore is the ideal residence for the discerning luxury traveller. The St. Regis experience begins when you arrive at Changi Airport. A luxurious St. Regis Bentley and chauffeur can be arranged for your journey to the address where timeless elegance resides.From its location at the most coveted address to the legendary St. Regis Butler Service, this is world-class hospitality at its finest. ... more   less 
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Also Known As:
The St. Regis Singapore Hotel Singapore
St Regis Singapore

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