We only visited for Afternoon Tea, but I think it's worth giving feedback on that experience, especially as it is so different from the rave reviews that almost everyone has given here who has actually stayed in the hotel.
Here's what happened: "Champagne High Tea" in the Brasserie Les Saveurs was advertised as starting at 3:00pm. We arrived a few minutes after that and we, together with one other guest, were told that it had not yet started, so we stood around in the lobby. Shortly after we were shown to our table.
The waiter pulled back the seat for me, and I immediately noticed that it was badly stained (presumably with food or drink?) in three or four places. I asked for it to be changed.
I sat down and it was immediately obvious that the champage flutes on the table were dirty - I picked mine up and saw both lip-stick marks and water stains. I asked the waiter to replace both glasses.
We placed our order and asked for some iced water (which I could see was close-at-hand on the waiter's table). After maybe 5 minutes, none had been provided. The restaurant was starting to fill up and it became clear that there were just not enough staff on duty to provide attentive service. Eventually I had to walk over to the same waiter (head waiter?) and ask again for the water.
We order the quiche and satay savouries. Maybe ten minutes later, quiche and dim sum arrived instead. That was sent back and next our requested quiche and satay appeared. Later in the meal another waiter appeared to bring us the quiche and satay which we had already been served. Later still, yet another waiter appeared with - you've guessed it! - the same dishes again. After the second of the four deliveries, the head waiter came over, apologised for the error with the first, and offered us a complimentary extra glass of champagne.
We enjoyed most of the food, except for the rock-hard, stale scones and one sponge cake which must have been several days old. But absolutely nowhere was there any 6-star "wow" factor.
Instead there was a bill of SGD 125 (about USD 90) for 2 people. I would have been happy to pay that steep price for afternoon tea if it truly was a 6-star, excellent food and wonderful service offering, but it very much was not.
On the way out, we happened to be greeted by the hotel's general manager. I gave him our feedback which he accepted graciously.
What surprised me, overall, is how a hotel of this notional 6-star rating can get away with disorganised, untrained and insufficient waiting staff; with food that is no more than good and in some cases awful; dirty furniture and filthy glasses; and sky-high prices?
- Official Description (provided by the hotel):
- Situated at the heart of the city’s premier shopping district, with the world-class shopping of Orchard Road at your doorstep and the grandeurs of a 5-star hotel within, The St. Regis Singapore is the ideal residence for the discerning luxury traveller. The St. Regis experience begins when you arrive at Changi Airport. A luxurious St. Regis Bentley and chauffeur can be arranged for your journey to the address where timeless elegance resides.From its location at the most coveted address to the legendary St. Regis Butler Service, this is world-class hospitality at its finest. ... more less
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- Also Known As:
- The St. Regis Singapore Hotel Singapore
- St Regis Singapore