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All reviews orchard gateway somerset mrt station rooftop pool vending machine shopping centre the club lounge direct access marina bay sands excellent location shower and toilet great pool city view orchard area hotel is located superior room convenient location breakfast buffet
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Reviewed 16 January 2019

Had a 3 days stay at this hotel, "the service with a smile" medal goes to the hotel staff as a whole. Clean rooms...and i am quite picky on this one. The bath room is big enough since we had 2 kids. The hotel location is a great for shopping and waking along Orchard road and best the roof top swimming pool...wow...!!!!

Room tip: Rooms are very Clean
Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank varmab2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 17 January 2019

Hi varmab2016

Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location, excellent service from our friendly team, well-appointed rooms and our award-winning rooftop infinity pool with stunning views of the city skyline. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019

First time at the Jen Orchard and it didn't disappoint. Breakfast is popular and can be a bit of a wait to find a seat but the spread and variety are impressive. The service is top notch and the rooms are clean and functional. The pool is awesome with fabulous views. The gym is a little small for the size of the hotel. Overall a great stay!

Date of stay: November 2018
1  Thank Hank63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 17 January 2019

Hi Hank63

Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our delectable breakfast buffet, excellent service provided by our friendly team and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2019 via mobile

Stay 2 Nights when I transit m Singapore, nice and lovely hotel, specially for swimming pool at roof top, relaxing, nice view. Good ambience.
Room is good, clean and have finding machine besides lifts.
Easy to go anywhere around orchard area.
Staff good. Big resto. All is good.
One of the good hotel best on location in here

Date of stay: January 2019
Trip type: Travelled with friends
3  Thank wijayar2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 17 January 2019

Hi wijayar2014

Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, excellent service provided by our friendly team, well-appointed rooms and our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2019 via mobile

We actually stayed here in October 2016 as part of our honeymoon. We were there for 3 nights as a stopover on the way to Australia and were pleasantly surprised with the hotel. It's location was perfect...right next to the underground station (which was amazing and spotless) meaning we could fully explore areas of Singapore that we wanted to during our 3 days and near to bars, restaurants and shops. On arrival into our room there was a happy honeymoon balloon, a bottle of wine and some chocolates which was really lovely and the perfect start to our honeymoon. The rooftop pool was lovely with amazing views and a lovely cocktail bar. The restaurant was lovely as well. I would definitely recommend this hotel and would be more than happy to stay again should we return to Singapore in the future (I hope so!)

Date of stay: March 2018
Trip type: Travelled as a couple
Thank 273beve
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 15 January 2019

Hi273bve

Thank you for sharing your amazing experience with us. We are delighted to hear that you had a wonderful honeymoon with us and you have enjoyed our central location as well as our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient.We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2019 via mobile

I stayed with this hotel on their Club package, now as a gluten free traveller, was extremely well looked after, chefs always happy to explain what is in a dish, with the club privileges you got canapés, if nothing or very little was gluten free, had a special "meal" arranged which turned out to be lovely pieces of fish or well seasoned chicken which turned a few heads in the club lounge, will definitely be staying at this hotel / chain again

Date of stay: January 2019
Trip type: Travelled with family
Thank Daniel g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 15 January 2019

Hi Daniel

Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent personalised service at our club lounge. Indeed, our Club Lounge is amazing as it provides a more exclusive service with personalized check-in, intimate breakfast as well as happy hour with free-flow alcoholic drinks. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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