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“Disappointing”

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Hotel Boutique CasaEstablo
Ranked #1 of 26 Hotels in Pucon
Certificate of Excellence
Reviewed 11 January 2014

Having read the reviews on this hotel, we were disappointed when we arrived. None of the reviews emphasised the distance from the hotel to Pucon. It is a USD 12 taxi ride each way (although their taxi driver is very reliable). None of the reviews mentioned that two large dogs live in the hotel. Do not stay there unless you are a dog lover. We asked them to keep the dogs on a lead, but on a couple of occasions when we returned to the hotel the dogs were running around the property. We loved the photos of the hot tub online, so were disappointed to discover that it costs USD 60 to use! We also thought breakfast was stingy (compared to other hotels we´d stayed in in Chile), especially given the price of the room. On a positive note, the rooms were clean, the view over the lake was impressive and the staff were friendly.

Stayed: January 2014, travelled as a couple
2  Thank CLD25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 - 33 of 356 reviews

Reviewed 6 January 2014

Too expensive for the services received and the facilities. It is a new, clean and quite hotel for relaxing and the staff is friendly but the price it is not absolutly justified. We expected better equipment and more comfortable rooms for more than 240 USD/night. Breakfast were correct but the dinner again too expensive for the quality and meals provided. The view of the lake from the hotel is fine but it is not possible to see the volcano and the hotel is situated up to the hill crossing the road, not close to the lake. We will not return if the price not decrease.

  • Stayed: December 2013, travelled with family
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1  Thank Manquehue_1520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Casa Establo is located just to the south of Pucon. The facility sits high on a hill overlooking Lago Villarrica. It is a very nice modern facility with large rooms and great views. The staff are very friendly, including the two resident dogs. The breakfast was simple but adequate, with good fresh bread. We elected to eat dinner at Casa Estable, instead of making the trip into Pucon, although there were a number of nice restaurants available there. The food was good, and the dining room provides the same great view over the lake. One minor word of warning: if you have a small car with an underpowered engine (as we did) it can be a bit difficult going up the steep hill to the hotel, especially the first time.

  • Stayed: November 2013, travelled as a couple
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Thank nickindc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Wow what an amazing find, I have nothing but positive things to say about this very well ran family boutique hotel. Had been E. Mailing with Ali before we arrived and all ways got a very friendly quick response. Ali was there to welcome us along with Drego and his four legged friend. All the staff where friendly always with a big smile even if they couldn't speak English.Our first thing to organize was our climb up the valcano, on Ali's recommendation we booked a private guide called Gonzalo Vilches,he was very professional and had very good equipment,but sorry to say the weather was not on our side and we where unable to go!!!! Everything that Ali recommended was perfect from the best hot springs to the hike in the national park,to all the best restaurants in town. Javier the chief at the hotel prepared us a delicious New Year's Eve dinner and breakfast where also very good,especially the coffee. I had an excellent massage done privately at the hotel just ask and they will call Claudio Prieto. We where very sad to leave this beautiful part of the world but we will Be back

Stayed: January 2014, travelled as a couple
Thank Claughnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

We can recommend this hotel to everyone who plans to visit Pucon ,Lake District.
Very friendly family runs this hotel. Very good restaurant .Very nice rooms and swimming pool!
Don't hesitate to go toCasa Establo.

  • Stayed: December 2013, travelled as a couple
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Thank Jozeftt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

We stayed for 3 nights at CasaEstablo and it was one of the best hotels on our trip through Chile. The owners and all the staff couldn't be more friendly and efficient.

We were offered the choice of a couple of rooms both very large and with great views of the lake. The huge bed was really comfy. The bathroom was large with plenty of space to put things and a great shower. And everything was spotlessly clean.

Breakfast was one of the best we had in Chile and in the evening the chef prepares some wonderful dishes.

Hats off to everyone at CasaEstablo - you really are the best!

  • Stayed: November 2013, travelled as a couple
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Thank Bramco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

We went there as a weekend escapade from Santiago.
The hotel is located strategically in a hill ofering a magnifent view of villariica Lake. Is not in Pucon Village but very close to it. (4 miles)
The rooms are big and (at least our) had a big window looking to the lake.

Personnel was very nice, always happy to help. The breakfast is delicious, try the home made bread!

Ps: Try the water of the hotel, it taste so good!

Room Tip: The name of our room was "Lechon"
  • Stayed: November 2013, travelled as a couple
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Thank Jose V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Boutique CasaEstablo

Address: Camino Pucon-Villarrica km.6 | Desde Villarrica a Pucon Kilometro 20, Pucon, Chile
Phone Number:
Region: Chile > Araucania Region > Pucon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 26 Hotels in Pucon
Price Range: £73 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Boutique CasaEstablo 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel CasaEstablo located just 6 km. From Pucon, wants to be more than just a hotel in Pucon. We want to show our philosophy of life by turning each guest into our priority and meeting its needs with a professional and personal treatment. Hotel Boutique CasaEstablo is an unique experience, focused on the very exclusive details of service with a scent of countryside, nature and the warmth of a southern Chilean home, and seeks to make you feel like being in the place of your dreams.In agreement with the surroundings, the traditional architectural design recreates the typical stables in southern Chile and offers an impressive view of Lake Villarrica. The hotel counts only 10 rooms and provides a very personalized and friendly attention, that reflects the entire dimension of the "home" concept.The 10 warm, cozy and spacious rooms are located on the second and third floor. All of them feature a large window and offer spectacular view of Lake Villarrica. To enhance the romantic ambience, each room counts with a wooden stove.A beautiful pool with a waterfall, hot tub and an original tubular sauna complement a very pleasant stay. ... more   less 
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