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“Terrible service”

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Hotel El Candil del Sur
Ranked #17 of 21 Hotels in Puerto Montt
nj
Level Contributor
154 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Terrible service”
Reviewed 5 March 2013

We booked this hotel for a night stay on our from Pucon to Punta Arenas. We booked via booking.com and it was a night stay with breakfast included. We arrive at the hotel and firstly find no one at the reception. We waited for almost 20mins knocking on the door and ringing the bell. Finally this old lady appears and opens the door for us. She does not speak a word of english and is apparently running this hotel in this touristic town. Ok, i speak a bit of spanish, so we get by checking in. I ask her what time is breakfast and she says we need to pay $2500 pesos per person. I showed her our reservation saying breakfast is included and she pretends as if she doesnt understand. Finally she tells me that the breakfast is served 7-10am. We finally check in our room which was so tiny. We would bang ourselves against the wall if we tried to get off the bed. It was extremely dingy room. Ok, its one night, no big deal. We wake up in the morning and get to the breakfast room and we find these 3 fat ladies including the one from previous night, sitting and hummping down their breakfast. They say they were not informed about breakfast for us and so we either have to pay or go out and find a cafe. We were so furious. They were pretty rude and again no one speak a word of english. So go out to have coffee and when we get back again there is no one at the reception and we had to wait another 10mins before someone opens the door. We did not wait even 10mins after that. We checked out immediately to get to the airport. We just wanted to get out of this terrible hotel. Our only advice is please be mindful of the quality of service at this hotel. If its only an overnight stay, only then stay here.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bebo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Buenos Aires
Level Contributor
143 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 February 2013

We stayed two nights here, the first when we arrived into Chile and the second, ten days later twhen we went back to give back the car we had rented.
This hotel is ok for a short term. The first night we were given the smallest room we had ever, but at least with a confortable bed and good hot water in the shower, and I guess it was all we needed after a long trip. Wifi works perfect as well.
The second night when we were back after 10 days, they didn't have a room for us, but after a few minutes they gave us the room. So if you plan to come back, just pay for it before they give your room. It was very nice of them to give us a bigger and better room.
They charge extra for breakfast, so don't pay for it. It is not worth it, although is very cheap, you willl not want to drink that coffe and a few toast with butter. This is it. They didn't even have milk for the coffee. So, if you have a stop over at Puerto Montt, stay here. The price is worth it.

Room Tip: Rooms on the right side are bigger and with windows.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AriBsAs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Candil del Sur

Property: Hotel El Candil del Sur
Address: Antonio Varas 177, Puerto Montt, Chile
Region: Chile > Los Lagos Region > Puerto Montt
Amenities:
Room Service
Hotel Style:
Ranked #17 of 21 Hotels in Puerto Montt
Price Range (Based on Average Rates): £
Number of rooms: 25
Reservation Options:
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