We booked this hotel for a night stay on our from Pucon to Punta Arenas. We booked via booking.com and it was a night stay with breakfast included. We arrive at the hotel and firstly find no one at the reception. We waited for almost 20mins knocking on the door and ringing the bell. Finally this old lady appears and opens the door for us. She does not speak a word of english and is apparently running this hotel in this touristic town. Ok, i speak a bit of spanish, so we get by checking in. I ask her what time is breakfast and she says we need to pay $2500 pesos per person. I showed her our reservation saying breakfast is included and she pretends as if she doesnt understand. Finally she tells me that the breakfast is served 7-10am. We finally check in our room which was so tiny. We would bang ourselves against the wall if we tried to get off the bed. It was extremely dingy room. Ok, its one night, no big deal. We wake up in the morning and get to the breakfast room and we find these 3 fat ladies including the one from previous night, sitting and hummping down their breakfast. They say they were not informed about breakfast for us and so we either have to pay or go out and find a cafe. We were so furious. They were pretty rude and again no one speak a word of english. So go out to have coffee and when we get back again there is no one at the reception and we had to wait another 10mins before someone opens the door. We did not wait even 10mins after that. We checked out immediately to get to the airport. We just wanted to get out of this terrible hotel. Our only advice is please be mindful of the quality of service at this hotel. If its only an overnight stay, only then stay here.
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