I was put in a suite "upgraded" as the administration had lost my reservation, which they managed to find later, i am staying 2 nights. The second day in the eveing they tell. Have to move rol s because someone else has reserved this room... They never offered to help me move (a hassle!), they did not offer a discount for the inconvrnience, they simply told me they would charge the full suite rate becuase i didnt wAnt to move! They put me there because of their mismanagement and they bullied me to move without making it easy for me to move! Arrogant and the worst customer service ever, in fact the reservTions manager threated me that they would over charge me instead of apologizing! Bad news !
- Official Description (provided by the hotel):
- Hotel Don Luis has a privileged location near the Cathedral, the Plaza de Armas (Civic Center), banks and public institutions, while being only 15 minutes away from the airport. Has 60 rooms and in addition it has free of charge Wi Fi, sauna, exercise room and restaurant with room service, which distinguish it among its class. ... more less
- Reservation Options:
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