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“Views and Comfort”

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Holiday Inn Express Puerto Montt
Ranked #1 of 21 Hotels in Puerto Montt
Certificate of Excellence
Canberra, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Views and Comfort”
Reviewed 12 January 2014

This hotel was located in a great city location with a waterfront view. We arrived a bit early due to our early flight and unfortunately could not check in as the rooms were being cleaned. The hotel offered to hold our luggage until the 3pm check in time which was very handy. The hotel is walking distance to the general city area and also had a large shopping centre next door which had plenty of variety in stores. The hotel room was a good size and was very clean. Good hot water system and comfortable beds. The staff were very helpful when we had initial issues with logging into the free wi-fi. The breakfast buffet is a good size and has enough variety to please most people. We only stayed one night as we were transiting through Puerto Montt but would easily recommend this hotel if you require a good reputable hotel to stay in. Also the hotel is close to a wonderful seafood restaurant which is on the pier.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JonesyGJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnaeropuerto, Director Comercial at Holiday Inn Express Puerto Montt, responded to this review, 19 February 2014
Thank you very much for your comment. We have taken note. Please be Shure that our commitment is to offer our Guest the best service in town. Hope to see you son. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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  • French first
  • German first
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English first
Lima, Peru
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 January 2014

If I would give this hotel a rating of 3.5, I would. It was better than average (especially considering the alternatives in Puerto Montt!) but I wouldn't call it "very good". My husband and I recently spent 4 nights at this hotel. We had a corner room on the 9th floor (room 920) which had a lovely wrap-around balcony. Unfortunately, we found it really difficult to enjoy the balcony much as there is no furniture or chairs on it. Our room itself was fine; spacious with a comfortable bed, though showing signs of age as well (stained carpet, rotten wood at the bottom of the door frame in the bathroom). Our heat also didn't work, though we didn't bother contacting the front desk about it. Free WiFi is a nice touch, though it was extremely slow. The complimentary breakfast was plentiful with long hours of availability. My only suggestion there would be to offer a little variety from day to day as it got a bit boring after the 3rd day.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cdn_in_Peru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnaeropuerto, Director Comercial at Holiday Inn Express Puerto Montt, responded to this review, 19 February 2014
Thank you very much for your comment. We have taken note. Please be shure that our commitment is to offer our Guest the best service in town. Hope to see you son. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rehovot, Israel
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 December 2013

we spent 4 pleasent days in the hotel. The place is very nice. We had a room on the eleventh floor that offered a very nice view of the sea and islands around. The room was clean, beds were comfortable ( 3 level of pillow hardness) and a the tea pot set offerd a way to have a nice cup of tea in between ( though coffe and tea should be purchsed). Breakfast is nice and the dining room offers a nice sea view. The hotel is connected to a mall (an indoor entrance on the 1st floor) where you can shop, eat light meals, buy buss tickets for the rest of the trip or things in the supermatket. The hotel is located on the city promennade- a nice place especially on weekends when all the people and kids come to spend the time. The town has a German influence (as can be seen in the main squere statu and church) and some of the German restorantes (club Alman) and bakeries are in the hotel front. It is not far from the main bus station and you can be picked from the hotel front by the tour operator.
It should be noted that the front desk is no the 11th floor. It is a real shock to get out of the taxi that stops in the first floor and enter an empty elevator hall. In this hall there is an intercome to the front desk if you need help.
We enjoyed our stay and recommand the hotel.
Smadar- Israel

Room Tip: sea view high floor
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smadare e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnaeropuerto, Director Comercial at Holiday Inn Express Puerto Montt, responded to this review, 19 February 2014
Thank you very much for your comment. We have taken note. Please be shure that our commitment is to offer our Guest the best service in town. Hope to see you son. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 5 Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 November 2013

The hotel was able to accommodate 3 couples without reservations. The price was reasonable and the hotel quality exceeds many locations of the same chain in North America. The view over the water and town is splendid! The breakfast was excellent. There was a miscommunication about the number of nights we were staying, however the hotel dealt with the problem without a fuss.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsrowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnaeropuerto, Director Comercial at Holiday Inn Express Puerto Montt, responded to this review, 19 February 2014
Thank you very much for your comment. We have taken note. Please be Shure that our commitment is to offer our Guest the best service in town. Hope to see you son. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 6 Contributor
182 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 10 November 2013 via mobile

You can't beat the location or views from this hotel. Both fantastic. However, this joy is let down by a few details. The "hot" water (in the shower) is warm but not hot. It was on the cooler side of comfortable. Also, the shower head was faulty (couldn't adjust the spray). Other reviewers have commented on the coffee maker -- to say "free use of coffee maker" ( as per a sign somewhere ) then to have a sign in the room saying to buy coffee from the lounge kiosk is simply annoying. Note however that it is possible to obtain tea bags and instant coffee from the breakfast area in the morning. Additionally, the room heater / cooling appears non functional. The fan (re) circulates air, but the heating / cooling controls don't work. The room stays warm because of the afternoon sun coming in the floor to ceiling windows.

Stayed November 2013
Helpful?
1 Thank CyclistSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Puerto Montt, responded to this review, 25 November 2013
Dear CyclistSydney,

Thank you for taking the time to post a review of our property.We are happy to learn you like our location and enjoyed the views. Please accept our sincerest apologies for the inconveniences you encountered during your stay and for the negative impression you had with the poor room amenities encountered. We will certainly discuss your comments with the appropriate department. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level 6 Contributor
278 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 27 October 2013

This is a nice hotel, clean and well located. The views of the Bay are spectacular if you can get a room with ocean view, so make sure you ask. The restaurant is very basic at night, and there is no room service. Nonetheless, highly recommended.

Room Tip: Ask for ocean view.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gazap0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 6 Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 October 2013 via mobile

I don't usually choose chain hotels while on holiday but the Holiday Inn Puerto Montt is an exception due to its location, right on the coast of the Reloncavi fiord, rooms have fantastic views of the fiord and Tenglo island right across, some rooms have balcony as well, a good spot to watch sunset.

The reception is at the 11 th floor, at the same place as the restaurant which offer superb views.
The hotel is also located inside the Mall Paseo Costanero shopping centre and has direct secure access into it, which is great in case of rainy weather.

Walk along the costanera for 2km and you'll find Angelmo's craft market and the small boats to cross to Tenglo island.
From the hotel it's about 800m to the local bus terminal where you can catch the frequent minibusses towards Puerto Varas on the shores of lago Llanquihue.

Stayed October 2013, travelled solo
Helpful?
1 Thank BelTiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Puerto Montt

Property: Holiday Inn Express Puerto Montt
Address: Avenida Costanera s/n, Puerto Montt 0000, Chile
Phone Number:
Region: Chile > Los Lagos Region > Puerto Montt
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Montt
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Puerto Montt 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
The Holiday Inn Express(R) Puerto Montt hotel's visitors have southern Chile laid out before them. Nestled between the azure waters of the Pacific and four verdant hills, dramatic and breathtaking views are the norm, not the exception. Located above a shopping center, this hotel is the perfect stay for a shopping visit to Puerto Montt. ... more   less 
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Also Known As:
Holiday Inn Express Puerto Montt Hotel Puerto Montt
Holiday Inn Puerto Montt
Puerto Montt Holiday Inn

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