We stayed 2 nights and enjoyed the location, room quality & food of the hotel but beware never to get a room in the wing alongside the car park unless you have confirmation the function room will not be in use.
We were in room 212 and retired about 2130 to pack for our flight the next day then read until about 2330. We could hear faint music but about 2200 a band started up and over the next hour progressively increased the volume (poor bands think noise makes up for quality) so that by 2300 we could hardly hear ourselves think, the room was reverberating with the noise. The bathroom, with its tiled walls was almost uncomfortable. We realised we were directly above the function room.
At 2345 went down to reception to ask what time the noise was finishing to be told 0100. Told we could not sleep because of the noise and was offered earplugs! Refused and insisted they give us another room for the night. The last room available was 2 floors above but the noise was almost as bad as it was being transmitted by the building structure. Complained again and at 0015 the band was made to turn down the noise.
We subsequently found out that at least 2 other people in adjacent rooms had complained before us and been moved. The management should not allocate rooms above the function room to people not involved with functions in it, offering ear plugs is farcical.
- Official Description (provided by the hotel):
- Solace Hotel has been built in a modern style according to the highest standards of efficiency and qualified service. It was thought to satisfy most travelers' needs, in an environment full of warm and comfort. Its building remarks natural elements, as wood, stone, looms, among others. Wide and comfortable rooms, fine decorated and equipped to provide functionality. Warm, comfort and privacy, to have a unique and unforgettable stay. All our rooms have a privileged view to the city, main, church, Llanquihue Lake and Osorno and Calbuco Volcanoes. 07 Suites Rooms and 79 junior Suites Rooms. ... more less
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- Also Known As:
- Solace Hotel Puerto Varas