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“small things turned me off” 4 of 5 bubbles
Review of Casa Molino

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Casa Molino
Ranked #11 of 28 Hotels in Puerto Varas
Certificate of Excellence
falls church va
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“small things turned me off”
4 of 5 bubbles Reviewed 5 April 2014

$10 corking fee if you bring your own bottle to the hotel. Per item fee to wash clothes (almost $3 for a pair of underwear). The place is brilliantly beautiful, amazingly perfect grounds with beautiful flowers, cozy lobby with a fire, but the fees turned me off to the place. It's a close drive to town, but the road is one of the worst we encountered in the country. Make sure you ask for faxed directions before you go; the access is VERY easy to miss once you exit from route 5.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jbatesdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

Traveller rating
    220
    48
    11
    3
    5
See reviews for
54
179
9
7
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

Absolutely lovely grounds, flowers and views of the lake and volcanoes. Breathtaking, in fact! CLEAN CLEAN CLEAN. Comfortable bed. Very nice buffet breakfast with the best coffee we had on our entire 26-day holiday in Chile. Very, very quiet. Approximately a 15-minute drive to Puerto Varas, but easy to do even in the dark if you choose to have dinner in Puerto Varas. Very convenient, easy drive to the Puerto Montt airport (about 30 minutes).

We made our booking for the room, which included breakfast based on a USD price. No problem -- we wanted to pay with our USA credit card in USD. We knew Casa Molino served dinners, but we decided to make the decision about eating there after we arrived. We made no commitment on dinners.

Once at the hotel we learned the dinner menu is posted each day in the lobby and you simply tell the desk if you will be eating at their restaurant or not. Very good. We thought that was great structure for a small hotel and have seen it many times at other boutique hotels. The posted menu quotes the dinner prices both in USD and Chilean pesos. Though we had contracted to pay for our room in USD with our credit card, we wanted to pay for our dinners and wine (not previously contracted, remember) in Chilean pesos cash. We had used this payment combination at several other boutique hotels throught Chile with no problem. At Casa Molino, however, it simply was NOT permitted. We HAD to pay for our dinners with USD "because our original room booking was quoted and contracted with a USD price." So of course, we had to abide by their wishes.

Certainly that is not the end of the world, but we simply couldn't figure out why they wouldn't let us pay for the dinners and wine in Chilean pesos (the dinners and wine which were in fact merely add-ons to the original contracted room booking and are even made on a day-by-day basis). We simply could not understand it, but it was "policy." We realize this situation might be unique and not affect most of you reading this review, but we wanted to mention it. Other than being totally immovable on this issue (they did not want to go out of their way to accommodate what we thought was not an unreasonable request), guest service was excellent. They pride themselves on guest service, and they did a great job of that at every type of service that THEY thought we needed. The one special thing WE asked for they "were not able to do."

Though we really had our feelings hurt by their being intractable on our currency/payment request, we would still stay here again because of the location and the cleanliness. In fact since we then drove into Puerto Varas for dinner, and we had such good meals and wine in town, maybe it was a blessing in disguise!

Susan and Hugh
Texas USA

Room Tip: The views of the lake and volcanoes are wonderful from the communal rooms: garden room, living room...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recife, PE
1 review
5 of 5 bubbles Reviewed 29 March 2014

My wife and I had the most incredible four days in lovely Casa Molino. A wonderful boutique hotel in Puerto Varas, Chile. What an incredible experience. The staff is super attentive, the views are incredible, the food is to die for, and the rooms are wonderful. I hope to go back over and over!!! Highly recommend it. Rodrigo gives wonderful tours!!!!!

Room Tip: Get a room with a view. Costs more, but it is soooo worth it!
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JC O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

We had a very pleasant stay at this property during our travels in South America. The room was plenty big and the bed was extremely comfortable. The staff was so attentive! Everyone was genuinely caring and accommodating at any hour of day or night. A small piece of advice: we woke up very hot at night and were just thinking it was getting stuffy in the room, but turned out the heat had been on. So check the wall radiators if they are on or not, depending on temp preference. We just weren't expecting heaters to be used in the summer. :-) Also, the drive in to the property is partially on dirt road and you have to drive to get into town. This was not a problem for us at all (we were comfortable driving on the roads and seeking solitude), but should be considered if proximity to town is a priority. The breakfasts were very good and generous. The access to the private beach is a nice touch too. Would stay here again in a heartbeat....if only Puerto Varas was not so far from San Diego!

Room Tip: Reserve a room facing the lake.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zuzana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miramar, Florida
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 March 2014 via mobile

Simply excellent. Rooms are nice, exteriors beautiful, the view to the lake and the mountains is incredible, personal attention superior, food and service at the restaurant are very good.
People at the hotel is committed to satisfy customer needs.
A place to go back.

Stayed February 2014, travelled as a couple
Helpful?
Thank Enrique R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyncote, Pennsylvania
Level Contributor
254 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 7 February 2014

This is an elegant country home in a secluded area outside Puerto Varas. The bedrooms are huge and lovely. The sitting room is very beautiful with wonderful views of the lake. Dinner was excellent. The gardens are special. A lovely experience

Room Tip: Choose suite Ensenada with gorgeous views of the lake
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Joan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

We very much enjoyed our brief stay here and highly recommend this place. Casa Molinos is a small country inn on beautiful grounds. Our room was spacious and comfy. Breakfast was good. The public rooms are nice too, except for the background music. The location is great; right at the lakefront it comes with a view of the Osorno volcano when the weather is nice. It is a bit out of town, so you should only stay here if you travel by car. Puerto Varas has a number of good restaurants. Try Casa Valdes for excellent seafood with a Basque touch.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Molino

Property: Casa Molino
Address: Calle Costanera Viento Norte, parcela 8 | Loteo Molino Viejo, Puerto Varas 5610000, Chile
Region: Chile > Los Lagos Region > Puerto Varas
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #11 of 28 Hotels in Puerto Varas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Casa Molino 4*
Number of rooms: 11
Official Description (provided by the hotel):
Casa Molino is located just 7.6 kms. from downtown Puerto Varas. Nestled on the edge of Lake Llanquihue in a very enchanting area, on 15 acres of beautiful gardens. With breathtaking view of the Osorno, Calbuco, Tronador and Puntiagudo volcanoes.We offer a different concept of accommodation, intended to make each one of our guests feel at home. With a friendly and personalized service. ... more   less 
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