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Hotel Cabana del Lago
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Reviews (2,099)
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1,199
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All reviewslarge hoteldel lagobeautiful lake viewswimming poolmain buildinglovely hotelchillishort walksuperb viewscorner roomtour groupmini barbuffet breakfastpublic areasloved this hotelstayed here for nightseasy walk
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Reviewed 23 November 2013

There are many things to like about Hotel Cabana Del Lago but the top one is the service. Everyone is very friendly and helpful, but the highest honor goes to Mary Sanchez, the concierge who speaks excellent English.

First about the hotel.The hotel is situated above the lake with excellent views both from various sitting areas and from the rooms. The rooms are comfortable but a bit small. We had a very small room the first night but were moved to a larger room the second night. We paid $200 the first night for a room because we had booked it on the Internet and $104 the second night for a larger room which was their rack rate. I suggest you call rather than booking it on line. The water is not very hot so do not anticipate a hot shower. We were unable to get the Internet in our room while we were here but we could get it in the common areas. They also have about 4 computers you can use in the lobby.

The restaurant is also very good with excellent service and nice views of the lake. We started with Chilean sea bass ceviche which was excellent. My husband had Chilean sea bass as a main course and I had Oso Bucco. The sea bass was not like Chilean sea bass in the U.S but more like a regular sea bass, fairly thinly cut and cooked well done. We thought it was overcooked. The Oso Bucco was nice with a nice sauce. We had their most expensive Carmenere (about $34 US) which was excellent. The meal with tip was about $75. Great value.

The second night we ate in their bar, had the same bottle of wine and empanadas and ceviche. It was very good and the service was excellent.

I also had a massage which was excellent (about $60 U.S.)

Just a bit more about Mary Sanchez. We had lost the papers for our reciprocity fee although we had already entered Argentina and had our passports stamped. We were supposed to take the lake crossing to Bariloche but the tour company would not let us go because we did not have the paper. Mary spent about 5 hours helping us to sort it out and making sure there was another room at the hotel so we could stay another night. She really went above and beyond the call of duty

Room Tip: Call the hotel to get the best rate and ask for a large room.
  • Stayed: November 2013, travelled as a couple
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Thank peggymack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

We stayed here for 3 nights after a trip to Torres del Paine. Our room was spacious and comfortable with lovely views of the lake and Volcán Calbuco. The hotel has some geo thermal system for heating the water which could have been hotter.
The restaurant was good as was the breakfast. The only drawback we found was that the hotel does cater for a lot of coach tours and sometimes it is so crowded it is impossible to find a seat in the restaurant. On our first morning we had to eat our breakfast standing up until a table became available

  • Stayed: November 2013, travelled as a couple
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Thank Betty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor W, Director General at Hotel Cabana del Lago, responded to this reviewResponded 20 November 2013

Dear guest:
Thank you for sharing your comments with us. The Hotel has a wonderful views as well as a complete infrastructure according to the beautiful landscapes and nature. Regarding your comments about the restaurant service, we anticipate this kind of situations, as we count with three restaurant: Mirador del Lago, Comerdor Phillippi and Aylén 75, the three facing lake and the volcanoes, the three with an amazing view and the three are together, so it is not complicated for us - when the Hotel is full - to offer 2 buffet to attend 250 people at the same time. We are so sorry with your experience, for sure we have to improve giving the correct information.
We thank you again, have a wonderful time and we hope to have your visit in the future.
Kindest regards,

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Reviewed 14 November 2013

We stayed here for 2 nights and our room had a great view of the lake and the mountain - the room was spacious even though it was triple room. The beds were comfortable and it was easy reach to the town - the breakfast was average. We did not have dinner at the hotel but tried couple of restaurants in town which were great. The hotel has a very warm feel to it.

  • Stayed: October 2013, travelled with friends
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Thank tina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor W, Director General at Hotel Cabana del Lago, responded to this reviewResponded 20 November 2013

Dear guest:
Thank you for your comments. The hotel is very good located so our guests have the best view of the city bay, Llanquihue Lake and the volcanoes. We are very pleased that we achieve your expectations and you enjoy your stay with us, our services and attention. Kindest regards.

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Reviewed 11 November 2013

We stayed here during a trip to the Lake Region in Chile. The hotel is great, with good ambience, and very well located to reach Puerto Varas downtown.

Breakfast was very good ... and we stayed at the Suites del Lago, that were located in a separate building ... it was perfect to be with our little son ...

Totally recommended!

Room Tip: The suites located in the building separated from the hotel are really quiet at nights!
  • Stayed: October 2013, travelled with family
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Thank C V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor W, Director General at Hotel Cabana del Lago, responded to this reviewResponded 20 November 2013

Dear guest: We are very happy that your stay was so pleasant. Club del Lago was opened last December and it is a totally new concept in Puerto Varas - modular spaces inspired by the architecture of the old houses of field, decorated with recycled wood shingles and old sheds, which can be tailored according to the requirements of our guests, ideal for families. We hope that you come back soon.

Greetings!

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Reviewed 8 November 2013 via mobile

I stayed here for 4 nights with my family in September. We stayed in a 2 bedroom apartment with great views to the lake and volcano. The room was clean and very comfortable, with 2 bathrooms, kitchenette and lounge area which came in handy for the kids. Breakfast at the restaurant was included and we thoroughly enjoyed the variety and quality of the buffet breakfast. We were able to borrow bikes from the hotel and ride into town along the lake side. All staff were very friendly and helpful, I would highly recommend this hotel

  • Stayed: September 2013
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1  Thank Ellievasquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor W, Director General at Hotel Cabana del Lago, responded to this reviewResponded 20 November 2013

Dear Guest: Thank you for your recommendations, we are very happy that you and your family have enjoyed your stay with us. We are very proud because Club del Lago is a new concept in Puerto Varas, in general people really like it. Club del Lago is located just behind the Hotel, departments have 85square meters and can accommodate up to 6 people, equipped with full electric kitchenette, wi fi and cable TV, with separate space with a dining room area and comfortable living room are perfect for sharing with family or friends. We work daily with the concept to offer a warm and friendly service.
As a team of Hotel Cabaña del Lago and Club del Lago thank you again.

Greetings from the City of Roses.

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