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“Think twice....”

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Hotel y Cabanas Terrazas Del Lago
Ranked #15 of 27 Hotels in Puerto Varas
Rockville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Think twice....”
Reviewed 19 January 2014

Before making a reservation on the villas at Terrazas del Lago. We stayed there for 3 days, 2 nights on December 2013. The villas did not seemed to be maintained at all. We found burned light bulbs, broken chairs, dusty furniture and dirty kitchen utensils. We brought up the condition to hotel management and were not offered any services or even an apology to change our experience. We later found out that the villas are owned by a private owner who doesn't seem interested in spending any money to upkeep the property. It is really not worth to stay in this run down villas. This was a horrible experience, please consider a different option for lodging.

Puerto Varas, Chile is a wonderful place to visit with great scenery, people, food and many other attractions (Petrohue, Lago Todos Los Santos, Once Alemanas, etc).

  • Stayed December 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gaby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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180 reviews from our community

Traveller rating
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    79
    24
    4
    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Winter Garden, Florida
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 July 2013 via mobile

Very good place, breakfast included, free bike, near down town but not in down town.

They offer free but slow internet. Like sun eggs are extra charge. They have had bad electric power but I believe it was an eventual day.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DCaesar100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this review, 6 August 2013
Thank you very much for your comment. We will work in the areas for improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SMA,
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 May 2013

My husband and I had a lakeside suite here, and both the view and the room, itself, were fantastic! I was not expecting an "apartment" but that is really what it was. We had more than enough space to host a cocktail party for my whole travel-group of six! The room finishings (ie windows, heaters, etc) were top quality - which is too often not the case in popular resort hotels. My biggest gripe is that the room I am describing was a lengthy walk on deep gravel to the main lodge... for breakfast, or whatever. It was cold, too! Luggage (thank God) was transported by a four wheeler - but I think they should have had some conveyance for the people staying in their last building! We felt kind of isolated.
The staff could have made all the difference, but they were cold, too. Would I stay there again? Yes. But I might specify only in the suite closest to reception!

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kakesim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this review, 6 August 2013
Thank you very much for your comments. We will see how to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
buenos aires
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 April 2013

A nice destination to stay 2-3 days, the adequate hotel has a beautiful view and good location if you are travelling by car, the service is quite good, the surrounding places to visit nice and interesting

Room Tip: at the lobby level its ok so you can come and go comfortably, the pool is more or less but no robes...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gloria i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this review, 6 August 2013
Thank you very much for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 6 Contributor
142 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 22 March 2013

We only stayed one night in this hotel as part of our Tour around Chile,Argentina and Brazil.
Overall experience was good. Fantastic view from our bedroom window over the lake,room
spacious and bed comfortable. Bathroom small but clean. A 10 minute walk from the main
shopping area with a few good quality shops there. Entrance back into holel opposite the lake
saves you climbing the hill to main entrance. Dining room had same views as our bedroom which
looked nice as darkness fell with all the lights around the lake. Buffet dinner with plenty of choice
and helpful staff on hand. Breakfast had a good variety too. Hotel had a Swiss Chalet feel all
wooden cladding/staircases.

Room Tip: Ask for a lake view,we were in room 702
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this review, 6 August 2013
Thank you very much for your comments!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
181 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 16 March 2013

The tour operator who served as our guide for a trip to Patagonia insisted that we book this hotel because of “its central location”. We had significant reservations, and these were fully confirmed. The hotel is a huge place catering to large groups of tourists who arrive and depart in buses. The rooms, especially the bathrooms lack basic cleanliness. Service is uneven. To give a low-end example: the young lad tending bar around 10 pm on a Sunday watched a porno show on the large public screen behind the bar. We eventually got his attention but it was not a pleasant interaction. We were glad to leave this hotel.

Room Tip: It is not difficult to find a better place comparably located in Puerto Varas.
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Semperviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this review, 6 August 2013
Thank you for your comments. We will select a better way our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level 6 Contributor
154 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 25 February 2013

Rustic charm because there is plenty of light air, wood, glass and slate floors as you enter the hotel. They have some nice sketches decorating the wall which depict local houses of note. The house nearest the hotel is a very up-market tourist shop with lovely stuff. The hotel staff are friendly efficient and spoke good English. Check-out was equally good. The lift is a bit of a giggle experience but ok, I wont spoil the fun by telling you about it.

The rooms are quite adequate if a bit on the small side and, of course ours, over looked the lake and volcano. There was a handy pirate ship parked in the bay which added to the view, looking picturesque but it wasn't in operation as the floating bar, its advertised function (and nothing to do with the hotel, as far as I know). It just looked good. Everything in the hotel is clean if a bit scuffed here and there.

Breakfast was buffet style and a bit of a melee, adequate but nothing to shout about. The cereal bowls were so small they would just about double as an ordinary saucer! We had dinner out on the terrace overlooking the bay. There was a huge fire going and generally a great atmosphere. Food and wine were good.

Getting back from town is a bit of a pull up some steepish steps but taxis don't have to go too far and are cheap if needs must. This is not the most expensive place in the world.

Room Tip: Overlooking the lake
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKTurkeyTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this review, 6 August 2013
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel y Cabanas Terrazas Del Lago

Property: Hotel y Cabanas Terrazas Del Lago
Address: Vicente Perez Rosales 1571, Puerto Varas -, Chile
Region: Chile > Los Lagos Region > Puerto Varas
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 27 Hotels in Puerto Varas
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel y Cabanas Terrazas Del Lago 3*
Number of rooms: 34
Official Description (provided by the hotel):
Our prime location gives you the option of being within walking distance of the city center, yet disconnected from it due to tranquility that inspires the natural environment in which we live. Our cozy rooms and cottages, built in Patagonian style, lined by larch and volcanic rock, and the ability to perform a variety of outdoor activities, constitute the ideal scenario for a family getaway. In turn, visitors can indulge in our park of 25,000 square meters with trees, ferns and vegetation typical, representative animals besides knowing the South as ibis, peacocks, goats, llamas. ... more   less 
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