Clean, safe neighborhood with lots of nearby restaurants (try Tiramisu). Lively atmosphere in lobby/bar areas. Rooms have great views although noise from hallways can be an issue. Helpful staff (did not seem aloof as some have mentioned). Excellent gym and spa.
Front desk - easy, efficient check in/out with Sophia. Changed rooms and everyone was accommodating. At times desk appears understaffed though.
Rooms - modern with great views. Noise from hallway can be an issue if you are a light sleeper or insomniac like me.
Gym/Spa - excellent gym with free weights, machines and cardio. As good as you will find in a hotel. Good massage in spa.
Lounge bar - Nate and all bartenders are friendly and make good drinks. Try a clementine crash.
Whiskey Blue - attractive, mostly local crowd. Doesn't get started until around midnight.
Pool - small rooftop pool with lots of direct sun and fantastic views. Kitchen is sometimes slow, but no complaints once food arrives.
Room service - prompt service. OK food.
Concierge - helpful although there was an issue with car rental company.
Overall, if you like W brand and atmosphere you shouldn't be disappointed. If W isn't your cup of tea check out Ritz. It is nearby and quieter.
- Official Description (provided by the hotel):
- W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more less
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- Also Known As:
- w Santiago Hotel Santiago