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“Beware of turning up and booking room”
Review of W Santiago

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W Santiago
Ranked #41 of 196 Hotels in Santiago
Certificate of Excellence
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Beware of turning up and booking room”
Reviewed 22 July 2014

We turned up at reception to be told the best rate for a spectacular room as it was the only one available was $700. Thinking this bit steep but having taken the room, we looked on the web, to see the hotel had the same room through their website!!! and all the others at $369!!! we complained and eventually they credited the difference SO the penalty of talking to a receptionist could have been $300. So the moral is BOOK ONLINE ONLY until SPG change their policy.

Otherwise good hotel good atmosphere, terrible lighting in the rooms.

  • Stayed July 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSantiago, Guest Relations Manager at W Santiago, responded to this review, 28 July 2014
Hello Ray B;

Thank you for taking your time to write your comments of W Santiago in TripAdvisor.

We have a variety of rates that can be accessed through different ways either in person, contacting our reservations agents or through our online webpage. These rates vary depending on the demand that we have. The online rates are sometimes more convenient to encourage guest to make the reservation through our webpage. We apologize for the inconvenience this may have caused you and we will take your comment into account for our future guests.

We thank you for mentioning to us your concern in respect with the room rates.

We hope to see you soon again.

Warmest Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
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English first
Oslo, Norway
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 July 2014

A great and trendy hotel.
Rooms are great.
Spa is great.
Restaurants are fantastic.
Pool area on the roof is beautiful and overwhelming.
A great place to stay in a beautiful city.
Some rooms have balcony.
W belongs to SPG. The best loyalty program for hotels all over the world. SPG consist of nine different hotel chains: Westin. St Regis, The Luxury Collection, Le Meridien, etc.

  • Stayed August 2013, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Alfbendik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSantiago, Guest Relations Manager at W Santiago, responded to this review, 28 July 2014
Hello Alfbendik;

Greetings from W Santiago!

Thank you for writing in Tripadvisor of your stay in our property.

It was a great pleasure to have you with us and we are very happy to know you only had wonderful experiences and the best comments for us.

We hope to see you soon again.

Warmest Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014 via mobile

I've stayed here three times over the past 6 months. But as much as the concept is very dear to me and I truly love it, I've come to sad conclusion that I'm not coming back. The place is too run-down. Next I'll stay at the Ritz. Examples 1)holes in desk chair upholstery, 2) art work in lobby has missing pieces 3) restrooms in lobby are a wreck 4) lamps in room's desk is loose 5) room's door jam is loose, etc, etc, etc... Most things in this hotel are runned-down.

Stayed July 2014, travelled on business
Helpful?
1 Thank Alejandro J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSantiago, Guest Relations Manager at W Santiago, responded to this review, 23 July 2014
Hello Alejandro J.

Thank you for taking your time to write your comments of W Santiago.

We are very sorry about the worn out aspects you mentioned. Please know we are working to change and improve in this situation. We have changed carpets, wall papers, room lighting system among other changes and we will continue to improve many other things in order to beautify our hotel.

We truly lament your decision of not coming back to W Santiago taking into account that you like our concept and style. We invite you to return to change your opinion about our hotel.

We thank you once again for helping us improve with your feedback.

Warmest Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zug, Switzerland
Level 4 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 July 2014

We stayed there one night. In hindsight, we should have stayed there for the rest of our trip in the greater Santiago area. A modern and fresh boutique hotel with quiet and spacious rooms with lovely views. The breakfast area was huge and it never felt crowded around the buffet. There were lots of fresh fruits.

The rooftop swimming pool was fabulous and our favorite.

Should we travel to Chile again, we'll certainly choose the W Santiago again.

  • Stayed May 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Rigiblick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSantiago, Guest Relations Manager at W Santiago, responded to this review, 21 July 2014
Hello Rigiblick ,

Greetings from W Santiago!

We are flattered to know you enjoyed your time in our hotel.

Thank you for your feedback concerning quiet and spacious rooms with lovely views as well as the breakfast area and it's food quality.

We wish you could have stayed longer in W Santiago. We invite you to come back soon .

Warmest Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 July 2014

While I didn't stay at this pricey hotel, I didn't miss out on the opportunity to imbibe here. I had a Pisco Punch cocktail at the bar and it was fantastic! If you go to the roof deck, you can get panoramic views of the city - great photo opp!

Stayed March 2014, travelled with friends
Helpful?
1 Thank Liz_B_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSantiago, Guest Relations Manager at W Santiago, responded to this review, 17 July 2014
Hello Liz_B_84,

Thank you for sharing in Tripadvisor your comments of W Santiago.

We thank you for taking the opportunity to visit our hotel for a drink and experience the W Vibe. We are happy to know you had a wonderful time and that you enjoyed your drink as well as the view of Santiago from the pool deck.

We invite you to visit us once again.

Warmest Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heswall, United Kingdom
Level 6 Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 July 2014

Second stay at this very trendy Hotel in Santiago, love the staff here, all very friendly and helpful, the rooms are great, but I was shocked to learn on Friday morning that there was no hot water available, I had important business meetings that morning in Santiago, and therefore was very unimpressed by the situation regarding hot water. The hotel staff obviously explained the situation, but I would have expected a better response from the Management.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevinrwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSantiago, Guest Relations Manager at W Santiago, responded to this review, 17 July 2014
Hello Kevinrwilson,

Thank you for sharing your comments of W Santiago.

I would like to apologize for the situation concerning the water, unfortunately it was something that we could not foresee. We are very sorry if this caused you any uncomfortable circumstances.

We thank you for your preference in us. We are grateful for your acknowledgment of our friendly & helpful staff as well as our accommodating rooms.

Once again we truly lament the water circumstance. Please know your comments have been shared with all the Management Team of W Santiago.

We wish you a lovely day.

Warmest Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
Level 6 Contributor
191 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 28 June 2014

I had never been to Santiago before but had a business trip to Las Condes, so I selected the W based on location. Turned out to be a great choice. The room was nice enough. It was relatively large, although mostly empty (the bed and sofa were on one side of the room, and most of the rest was just empty space). Certain sides of the hotel might have had nice views - not the side I was on. The water stopped working on two days during the week. This led to a surprise in the shower on one day. Also two experiences of brown water running out the sink. Apologetic notes were delivered under the door. The internet was pretty fast. Breakfast was included. It was decent but not great. The best part of the stay was the gym. It wasn't a typical hotel gym but a public health club that locals paid to belong to. There were plenty of free weights and machines, dozens of treadmills and elliptical machines, and numerous classes (spinning, aerobics, dance). I had great workouts every day, sometimes more than once.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrequentIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W Santiago

Property: W Santiago
Address: Isidora Goyenechea 3000, Santiago 8420505, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Santiago
#22 Business Hotel in Santiago
#29 Family Hotel in Santiago
#42 Romantic Hotel in Santiago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — W Santiago 5*
Official Description (provided by the hotel):
W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Odigeo, Hotels.com, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your W Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Santiago Hotel Santiago

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