My husband (Chilean) and I went here for a late Valentine's Day celebration. We live in Santiago and had been waiting to go here for a special occasion, given all the good press and reviews it's gotten. We had high expectations as it's known as the 2nd best or best in the city, but we're not overly picky, usually flexible with details about service and whatnot.
Verdict: fine but did not in any way meet expectations
We go out to eat around Providencia, Bellavista, Las Condes and Vitacura all the time and in comparison El Cid was sadly pricier and just not as good. Gringos, leave your hotel and go somewhere local, with a better vibe, lower prices, and better food! The tuna, as everyone said, was fine, it's what you expect, but you can get equal or better tuna at just about any restaurant in Santiago for a cheaper price. The seafood platter was OK but the seasoning philosophy seems to be dump as much butter as possible on the food and leave it at that. The locos, a typical Chilean seafood, were rubbery, as was the calamari, sign of a chef not paying attention to details. We were heartbroken! We really wanted to like the place!
Service was OK, attentive but slow, and the waiters weren't on the same page at all; one surprised us by saying it was fine to share the tasting menu, another came back 10 minutes later and told us we had to order something else, as sharing wasn't allowed.
I encourage those staying at the hotel to take a short walk across the Mapocho and try any Peruvian or Nikkei restaurant for more interesting, less expensive food, a cooler vibe, and cheaper prices. For two to eat, including aperitif, glass of wine, appetizer, two entrees and a dessert, you're looking at $140 here, quite a steep price in Santiago. Sadly this restaurant didn't live up to expectations. :( We really wanted it to!
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