The location was great (it's close to subway, close to Santa Lucia and the Park - I am really amaze at the great location for the price and cleanness!)! The price was great! Like a prior reviewer was saying, this place is right next to a supermarket so you can pick up food or wine that you would want. It is clean. There is a doorman outside (this is an apartment complex for mainly residents I think) and you need to give them your confirmation email and log in with your passport number. They'll direct you to the room that Chile Apt is in and then Chile Apt will check you in and give you your room # & passcode to get into your room.
My friend & I (both female, in our 30s) were stopping by in Santiago heading to Puerto Natales to the Torres Del Paine National Park. We stayed there on our way to and from the park.
The doormen does not speak much English. English is not spoken much in Santiago (like Italy where English seems to be spoken in the touristy area) - I didn't realize that coming in (my bad on not researching that part) so I had no Spanish and no book to translate from English to Spanish (this would be very helpful for those that doesn't know much Spanish)!
I gave this 1 star for customer service. I didn't have much of a problem with them coming in to Santiago. They also ran out of the Santiago touristy map (which I couldn't fault them for that - but my friend was annoyed). That is not the reason I am giving them a ZERO star if I could, but the reason is their accountability.
I left my luggage there as my flight was at 11pm. They confirmed that they will be there until 7:30pm (which was perfect since I was going to be there around 7pm since I made reservation for my shuttle to pick me up at 7:30pm). I said that's great. I went back at 6:30pm and rang the doorbell. No one answered. I sat outside waiting to see if someone working there would come (i.e: maybe the cleaning ladies). No one did. I went to talked to the doorman to see if they could call the hotel for me. It wouldn't go through on my phone - but that was my problem - I didn't realize how to utilize the different area code to dial the #s correctly. The doorman wasn't really helpful since we couldn't communicate to each other.
I went back upstairs to ring the doorbell again to see if maybe, the lady that worked there had left and had to come back. No answer. I resumed to sit out there and waited for someone. 2 ladies came and they saw me sitting there and I told them no one was inside. They spoke with each other in Spanish and left. I sat some more and then decided to go back to my room to use the wifi to see if I could go on their website to find a different phone # or a contact but again, it was a bust since I couldn't get the phone # to dial correctly (my fault). So I went back to the room where Chile Apt is and rang the doorbell again and waited. During this time, the 2 Chilean ladies from earlier came back. They must know the lady - they called the hotel, spoke some and the hotel door open.
I was shock. Mad. Angry. Why didn't the lady open up the door when I ring the doorbell 3 DIFFERENT TIMES! I had resumed myself that I wasn't going to be able to fly back with my luggage (thank goodness I was carrying my passport). She was friendly greeting me and I mumbled a Hello.
One other thing - At about 1am, I heard someone trying to get in the door with their passcode and they couldn't get in. There is no customer service at that time. I'm not sure what they ended up doing but there is not an around the clock customer service if that is what you need. Go to a hotel that would offer that.
It would have been good had I not had that poor customer service. All I have to say is, don't leave your luggage there unless you expect to not get it back with you. & good luck!
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