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“Boutique excellence” 4 of 5 bubbles
Review of Noi Vitacura

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Noi Vitacura
Ranked #26 of 197 Hotels in Santiago
México
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Boutique excellence”
4 of 5 bubbles Reviewed 27 January 2013

A Winterfell Designer Hotel in The luxury neighborhood of Vitacura, If you like to stay away from the chain hotels and the downtown hassle and buzzle , then the NOI is a wonderful choice. The rooms are very spacious and up to the date, the feel is modern yet tranquil, it has a nice spa and the rooftop terrace is great.

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank xmantico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoiHotels1, Gerente at Noi Vitacura, responded to this review, 12 March 2013
Dear xmantico:
We thank you for sharing your experience and recommend Noi Vitacura with other travelers by TripAdvisor. As you indicate, the hotel is in Santiago, at the Vitacura district (Alonso de Cordova neighborhood), a few steps away from unique shops and restaurants. The hotel stands out for its elegant design and decoration, each room has been designed to be a unique place where our guests can relax and enjoy the best of this exclusive neighborhood.
We're glad you enjoyed the modern and comfortable rooms, relaxing Spa therapies of Noi Spa and the view from the rooftop terrace, where you can find the pool and Tramonto Bar & Terrace, chosen as one of the "14 best hotel rooftop overlooking incredible "in 2012 by the prestigious travel magazine Condé Nast Traveller.
For your next visit we recommend trying the cuisine of our other restaurants: Noi Restaurant, Piegari and Portofino Book Lounge.
Also, we invite you to the other hotels of the chain Noi Hotels, noted for its design, quality of service and for being unique and incredible places: Casa Atacama in the Atacama Desert, Puma Lodge in the middle of the Cordillera de los Andes, in Patagonia Indigo, Crusoe Island Lodge in the Archipelago Juan Fernandez. Hare Noi in Easter Island.
We will be waiting for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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721 reviews from our community

Traveller rating
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    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
paris
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 25 January 2013

the location of the hotel is not great; you are far from everything; there is no taxi , so you have to use the hotel taxi mafia and they charge you a fortune with no receipt; room: i don t like to have the lavabo in my room , i tis strange they they did not pu the lavabo in the bathroom; room service a disaster: bad food; reception: high turnover of people so they dont follow up on your request.
Nice pool on th eroof ..when they dont close it for private party even twithout telling you in advance as it was th case on december 31st at 3 oclock in th e afternoon

Room Tip: the only nice thing are the breakfast and the pool on the roof
See more room tips
  • Stayed December 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank marc556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoiHotels1, Gerente at Noi Vitacura, responded to this review, 12 March 2013
Dear Marc:
We thank you for sharing your experience and recommend Noi Vitacura with other travelers by TripAdvisor. The comments help us to know what we are doing well and see what areas we need to improve. Noi Vitacura is located in the district of Alonso de Córdova, an exclusive area close to shops and restaurants of the highest level. We are a few steps away from the financial center of Santiago and minutes away from the airport. Our location is one of the reasons because the majority of our guests choose us and come back, so it strikes us your comments in this area.
Furthermore the hotel stands out for its design, where each space has been planned carefully so that our guests can relax and enjoy. We're glad you enjoyed breakfast and rooftop pool. Here it is Tramonto Bar & Terrace, chosen as one of the "14 best rooftop hotel with amazing views" by the prestigious travel magazine Condé Nast Traveller 2012.
We regret any inconvenience you could have during your stay and we assure you that these situations are the exception.
What you described about the price of taxis, for example, we would like you to know that the rates are charged as normal prices in Santiago, and are duly published so that our guests can also compare the rates previously.
Finally, regarding the room service, we would like to tell you that our menu is prepared by the Famous Chilean Chef Matias Palomo, and is known for the variety and sophistication of the dishes, responding to high quality standards that not only we have in Noi Vitacura, but all hotels of our chain, Noi hotels.
We will be waiting for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 6 January 2013

My wife and I have found this hotel to be first class - very comfortable and well appointed suites and rooms. Attentive, helpful staff. A correct scale and varied and agreeable restaurant offering. Spa is excellent and the rooftop terrace - particularly in summer - with sweeping views of Manquehue, Andes, Vitacura roof tops make these the current jewel of Santiago. Strong recommendation.

Room Tip: Suite. 601. View of Manquhue - the magnificent mountain of Santiago (feel her magic powers!). 01 roo...
See more room tips
  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jovoyvanair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoiHotels1, Gerente at Noi Vitacura, responded to this review, 31 January 2013
Dear Nick:
We want to thank you for sharing your experience at Noi Vitacura with us and other travellers through this platform.
Noi Vitacura is located in Alonso de Córdova, an exclusive neighborhood in Santiago, recognized because of its boutiques and high standard restaurants. The hotel has been designed for each space to have an identity, infinite spaces and supreme views.
We are glad you enjoyed the comfortable rooms, the exclusive Spa therapies and the exquisite gastronomy of our restaurants Noi Restaurant, Piegari, Portofino Book Lounge and Tramonto Bar & Terrace (located on the top floor of the hotel and recognized as one of “the best 14 hotel rooftops with incredible views” by the well-known travel magazine Condé Nast Traveller, in 2012).
We are grateful because you highlighted the warmth of our staff. The professionalism is a hallmark of all our 6 properties that makes us unique. You can check it yourself, visiting us at any of these amazing locations: Casa Atacama in the Atacama desert, Puma Lodge in the middle of the Andes, Indigo in Patagonia, Crusoe Island Lodge in Juan Fernández archipelago, and Hare Noi in Isla de Pascua.
We will be waiting for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 January 2013

This is a very trendy hotel in upscale Vittacura. Pros - amazing rooftop bar, modern finishes, nice location, and some very friendly, helpful and hard-working staff, especially Rodrigo and Nector at the concierge desk, Cordelia at the front desk, and the manager, who go over and beyond to help guests. The concierge folks are especially service minded and helpful (our compliments!). Great views from upper floors.

Cons: some staff members who are plain inefficient especially those at the roof top bar and Jose in the NOI restaurant below who spoil the guest service experience. Another con is general lack of knowledge of english amongst the wait staff which makes ordering food a challenge for those whose spanish is not good.

If the hotel hires good staff and improve their english, this can be an excellent hotel and not just a very good one.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rbugblatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoiHotels1, Gerente at Noi Vitacura, responded to this review, 31 January 2013
Dear rbugblatter:
Thank you for sharing your experience at Noi Vitacura with other travellers through TripAdvisor. Your comments help us to continue with our good service and improve those things that are not that good.
Noi Vitacura is located in Alonso de Córdova, an exclusive neighborhood in Santiago, recognized because of its boutiques and high standards restaurants.
The hotel highlights because of its vanguard design, where every single space and detail has been thought for the guests to enjoy and rest.
We are glad you enjoyed Tramonto Bar & Terrace (with the amazing 360º view) recognized as one of “the best 14 hotel rooftops with incredible views” by the well-known travel magazine Condé Nast Traveller, in 2012, and that you had the opportunity to try the exquisite gastronomy of Noi Restaurant. For your next stay, we encourage you to try Piegari and Portofino Book Lounge.
Thank you for the comments about the warmth and service of our staff. We will share these with them, especially with Rodrigo, Nestor and Cordelia. The professionalism and service quality is a hallmark of all our 6 properties that makes us unique. You can check it yourself, visiting us at any of these amazing locations: Casa Atacama in the Atacama desert, Puma Lodge in the middle of the Andes, Indigo in Patagonia, Crusoe Island Lodge in Juan Fernández archipelago, and Hare Noi in Isla de Pascua.
We will be waiting for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Perry, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 5 January 2013

I took my wife to the Noi Vitacura as a treat over New Years at the end of a splendid Chilean visit. With a 5 star rating we were expecting a lovely experience. Check-in was fine although the reception staff are a bit stuck-up. After 15 minutes in our room we realized the air conditioning was either not working or unable to keep with the external 31C temperature. I called reception. 15 minutes later - no action so I went to reception - the engineer was working on the system supposedly and someone would check out our room soon. 15 minutes later I went to reception and insisted they move us. To their credit, they gave us a junior suite for the "inconvenience". This was a beautiful room and we were allowed to stay for the rest of our visit and allowed to check out at 6pm on the day of our departure. All would have been fine but we went to the pool on that day - ordered lunch (2 hamburgers & fries) at the bar at 3pm. At 3:45pm it had not arrived - there were 4 waitresses hanging around doing nothing much. They said it would arrive soon. At 4pm I created a stink! The food eventually arrived at 4:45pm - cold! We were fuming by this time but so hungry we had it eat it. This is a beautiful hotel but something is sadly lacking in staff training and service. Management needs a shake-up! Some of the lobby staff were excellent (especially Larry and the concierge) but many did not speak any English which for an international 5 star hotel is surprising. The information given to us regarding the pool closure for their New Years Bash was inconsistent - Reception told us Noon, The bar manager 6pm and we eventually got a letter under our door - 3pm. Obvious miscommunication among the staff. I expected more for over $300 per night.

  • Stayed December 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Wandering_Wilbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoiHotels1, Gerente at Noi Vitacura, responded to this review, 31 January 2013
Dear Wandering_Wilbury:
First of all we want to thank you for sharing your experience at Noi Vitacura with other travellers through TripAdvisor. Your comments help us to continue with our good service and improve those things that are not that good.
Noi Vitacura is located in Santiago, in an exclusive neighborhood called Alonso de Córdova, really close to fabulous restaurants and stores. The hotel highlights because of its design, where every single space has been thought for our guests to enjoy and rest.
We are really sorry that your experience wasn´t what you expected, and we apologize for the inconvenience. We are investigating what happened to ensure that this won´t happen again.
We will contact you privately to keep you updated with the details and we hope you have the chance to live a Noi experience again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 1 January 2013

5 hours and multiple calls to front desk to eventually fix the room's aircon. No hot water.

Dirty and stained sheets with hair in them (management came to see and gave us another room)

Tried to check-in online and print boarding passes for next day's flight. Printer not working, 2 calls and 20 mintutes for someone to help.

Key cards programmed for wrong floor \ room.

Request for taxi next morning I confirmed twice but still wasnt there at check-out and had to be hurriedly ordered.

Frustrating experience which left us stressed. Inefficient and dysfunctional.

Room Tip: Check your air con is working. Even if it is, it wont be that cool if its a hot day. Weak system.
See more room tips
  • Stayed December 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Danielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoiHotels1, Gerente at Noi Vitacura, responded to this review, 31 January 2013
Dear Danielle:
First of all, thank you for your comment. The opinion of our guests helps us to continue with our good service and improve those things that are not that good.
We are really sorry about the inconvenience that you experienced at Noi Vitacura and we would like to say that these kind of situations are an exception because day a day we are improving our processes, to ensure that we deliver a high level and good quality service.
Therefore, after we read your comment we had an investigation to determine what happened. We will contact you privately to inform you the status of each point and the changes that have taken place.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
673 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 475 helpful votes
5 of 5 bubbles Reviewed 30 December 2012

Quick summary: fresh, modern, comfortable clean hotel with very good on-site bar and restaurants. Near an upscale area for dining and shopping.

This hotel was suggested by my local business contacts for the quality of the hotel and the location. Good choice on both counts!

The hotel itself seems pretty new and with modern, sleek design. My room (#752) seemed to be one of the regular king-bed rooms, but spacious and with added luxuries that you often don't find in the "basic" room at a business class hotel (e.g. nice robes.) Floor-to-celing windows make is a pleasant, light-filled room. Good workdesk and wifi.

Sleek marble bath with nice toiletries and towels.

Excellent housekeeping. Friendly, professional staff throughout the hotel and restaurants.

The restaurants and bars throughout the hotel were top-rate, with real talent in the kitchens. I was here 5 nights, so had a chance to sample a few of them. (When I'm tired after a long day, I'm very happy when there are good restaurants on-site, although I'll try some in the neighborhood when I have the energy.) The breakfast buffet incuded a very good omlette man, as well as fruits, pastries, juices, etc. Piergari (Italian) and the NOI restaurant had enough selection to make anyone happy.

Th bars and lounges are a nice respite, both the Portofino lounge and the rooftop terrace. Very nice snacks on the menu to go along.

There is a spa, but I didn't have time for it.

The neighborhod is quite upscale, with easy-to-walk-to luxury-brand shops and nice cafes. A park area is nearby.

So - I was very impressed with this hotel, and would be very happy to return.

  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mme_X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoiHotels1, Gerente at Noi Vitacura, responded to this review, 31 January 2013
Dear Mme_X:
Thank you for sharing your experience at Noi Vitacura with other travellers and for all the details that you mention.
As you say, Noi Vitacura is located in one of the most exclusive neighborhoods in Santiago (called Alónso de Córdova), where you can find exclusive stores and restaurants. The hotel´s design was thought to create exclusive spaces, for our guests to enjoy their stay and rest. Because of that, all our rooms have sheets imported exclusively from Portugal, flat 42’’ screens and wifi.
We are glad you enjoyed the gastronomy of our restaurants and bars: Noi Restaurant, Piegari, Portofino Book Lounge and Tramonto Bar & Terrace (located on the top floor of the hotel and recognized as one of “the best 14 hotel rooftops with incredible views” by the well-known travel magazine Condé Nast Traveller, in 2012). For your next stay, we encourage you to be delighted by the exclusive therapies that Noi Spa offers.
But we are really grateful because of your comments about the warmth and professionalism of our staff. This is one of the main characteristics of Noi Vitacura and all the properties by Noi Hotels. You can check this visiting any of these incredible places: Casa Atacama in the Atacama desert, Puma Lodge in the middle of the Andes, Índigo in Patagonia, Crusoe Island Lodge in Juan Fernández archipelago and Hare Noi in Isla de Pascua, all of them by Noi Hotels.
We will be waiting for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Noi Vitacura

Property: Noi Vitacura
Address: Avenida Nueva Costanera 3736 | Vitacura, Santiago 8320000, Chile (Formerly Noi Vitacura)
Region: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 197 Hotels in Santiago
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Noi Vitacura 5*
Number of rooms: 87
Official Description (provided by the hotel):
Every room in Noi Vitacura has its own identity and each of our spaces is designed to experience sensations. We are part of Noi Hotels, the first Chilean chain of sophisticated and trendy hotels with a warm style, personalized, inclusive and with high standards of technology and sustainability. ... more   less 
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