NOI isn’t a bad hotel but clearly falls short of fulfilling the expectations they let us have through their marketing, web site and the building’s great architecture.
I invited my wife to spend a week-end together. We had a great time but the hotel experience could have been amazing and unforgettable … it wasn’t.
NOI offers an amazing infrastructure and a great décor, but we could hear the water going through the pipes in the room next door.
The heat control wasn’t friendly and we couldn’t get the right room temperature without external help.
They have a marvelous SPA (pool, sauna, massage, etc.) but they only offer canned fruit juices. When we asked for a bag to get our clothes so we could go back in our bathrobes to our room, the procedure was cumbersome.
The worse experience: on Saturday morning, at 8:45am we were woken-up by persistent hammering going on a higher floor. It took us three calls to reception before they were able to stop the noise by 9:30.
While attempting to stop the morning hammering on my third call I asked to talk to the hotel manager; the receptionist told me that on Saturdays he gets there by 9:30!
- Official Description (provided by the hotel):
- Every room in Noi Vitacura has its own identity and each of our spaces is designed to experience sensations. We are part of Noi Hotels, the first Chilean chain of sophisticated and trendy hotels with a warm style, personalized, inclusive and with high standards of technology and sustainability. ... more less
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