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“Great location, rooms,food,and service”
Review of Noi Vitacura

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Noi Vitacura
Ranked #29 of 196 Hotels in Santiago
Certificate of Excellence
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great location, rooms,food,and service”
Reviewed 24 January 2014

Excellent rooms, clean, we stayed in suites. One has bathtub in shower the other in the room itself. Beds were comfortable.Rooms had fridge, excellent Internet access. Would be neat if the living room in the suite had a sofa, so that if needed, you can watch television, it is rotatable, and not disturb your partner. Location is great, quiet, close to park, close to excellent restaurants & safe. Breakfast is nice, the staff wonderful. The service is exceptional. Marcella, the concierge, is simply fantastic. She reached out and made sure my mother was ok when we headed to Punta Arenas, helped us plan trips & sightseeing as concierges do but went over the top to see to it even at last minute we got what we wanted.
Lorenzo Bustamante at the front desk was also exceptional.The car service people even helped my mother with her shopping. The entire staff in fact go out of their way to be helpful.
The spa has a gym which is sufficient, read small.It also has steam and dry sauna. Wasn't sure why we had to buy swim caps for the hot tub, but there it is. We never used the roof pool because of various private functions but it looked too shallow to swim. Elevators are small. Noi VItacura should be your hotel in Santiago.

Room Tip: Shower floors can be slippery. Choose rooms with views of the mountain from 6th floor up.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pumamd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noi H, Gerente at Noi Vitacura, responded to this review, 11 February 2014
Dear Pumamd,
Thank you for sharing your experience at Noi Vitacura with other travelers via TripAdvisor. We are glad to hear that your stay was pleasant.
As you mentioned, the hotels is located in a privileged neighborhood, with lots of boutiques and fine restaurants.
We are also glad that you enjoyed the comfortable rooms and its amenities, the excellent cuisine that our restaurant offers and the amazing Spa.
We are happy to hear that the service that you received was exceptional and we will share your greetings to the staff, especially to Marcella and Lorenzo. It is details like the ones you experienced that are a distinctive seal of the Noi Hotels chain hotels. You can prove this by visiting us in any of our hotels, all located in outstanding destinations: Casa Atacama in the Atacama Desert, Indigo in Patagonia, Puma Lodge in the heart of the Andes Mountain, Hare Noi in the Easter Island and Crusoe Island Lodge in the Juan Fernandez archipelago.
We hope you visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Belo Horizonte, Minas Gerais, Brazil
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 January 2014

It was our second time in this hotel. It's an expensive hotel, with great rooms, spa, etc. But the people who work at the front desk are completely unprepared for the job. We made a reservation through the hotel's official website (don't do that!). When we got there, the lady never found our reservation and because of that, she took about 45 minutes to check us in. she simply didn't know what to do! By the way, the hotel was empty with plenty of rooms available. then she got us a room with a problem in the curtains (we couldn't close them!). Another 45 min to change our room. Anyway, after we settled in the room we had to hurry to catch the restaurant open and have dinner...

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yumisaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noi H, Gerente at Noi Vitacura, responded to this review, 11 February 2014
Dear Yumisaro,
Thanks for sharing your experience at Noi Vitacura with other travelers via TripAdvisor. Every comment is really helpful for us, so we can see what we are doing well and what should we improve.
We will send your comment to the operations team right away so these kind of situations never happen again.
If you ever feel like visiting our other hotels, all located in outstanding destinations, you are more than welcome to do so; Casa Atacama in the Atacama Desert, Indigo in Patagonia, Puma Lodge in the heart of the Andes Mountain, Hare Noi in the Easter Island and Crusoe Island Lodge in the Juan Fernandez archipelago.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gaborone, Botswana
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 January 2014

We enjoyed our stay restaurants were good. Rooms were nice modern and spacious. The concierge was hard to reach on a few occassions. We had a small incident while there buf the staff were great and kept apologising. It seemed the people in room above us left a bath running and forgkt go turn it off. Ee had a dining area of the suite dripping from several places and the lighfs began to short. But they managed to clean it up very quickly.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlenevRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noi H, Gerente at Noi Vitacura, responded to this review, 11 February 2014
Dear Charlenev,
Thanks for sharing your experience at Noi Vitacura with other travelers via TripAdvisor.
We are glad that you enjoyed your stay with us and that you liked the rooms and the restaurant. Regarding to what you point out about the room issue, we are very sorry and we are glad that it was solved that quickly.
We are also glad that you were happy with the service you received, and we will share your greetings to the whole staff. Quality of service is one of the Noi Hotels chain hotels main characteristic and you can prove it by visiting us in any of our hotels, all located in outstanding locations: Casa Atacama in the Atacama Desert, Noi Vitacura in Santiago, Puma Lodge in the heart of the Andes Mountain, Hare Noi in the Easter Island and Crusoe Island Lodge in the Juan Fernandez archipelago.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 5 January 2014

Spent our last evening in Santiago at the rooftop patio. Was the perfect end to our trip - great views of the city, good food and awesome cocktails. Maybe a little on the pricy side, but our group thought it was worth it!

Stayed January 2014, travelled with friends
Helpful?
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noi H, Gerente at Noi Vitacura, responded to this review, 11 February 2014
Dear Dave,
Thanks for sharing your experience at Noi Vitacura with other travelers via TripAdvisor. We are glad that your experience was that good.
As you mentioned, Tramonto Bar & Terrace is the rooftop bar, and has an incredible 360° view of Santiago and was chosen as one of the “14 best hotels rooftops with amazing views” in 2012 by Condé Nast Traveller Magazine.
We would like to invite you to visit us in any of our other hotels, all located in outstanding destinations: Casa Atacama in the Atacama Desert, Noi Vitacura in Santiago, Puma Lodge in the heart of the Andes Mountain, Hare Noi in the Easter Island and Crusoe Island Lodge in the Juan Fernandez archipelago.
Hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
135 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 26 December 2013

PROs:
- NICE hotel, great amenities (like international connectors)
- Staff is great, service is high end
- Location, is not the best but is in a wealthy area (near a Rolls Royce dealership) so there are no shady places nearby, its all secure but nothing really touristy nearby
- Internet is free and breakfast too, which I might add it was really good.
- 9th floor pool is cool and at nights its a bar which makes it cooler
- If adventurous a 25 min walk (south) will take you to Costanera Mall and some other nice places, the walk is safe and nice, I walked many times to this area

CONs,
- Taxis are in-house therefore expensive
- Listed as a pro too, but having to walk 25 to get to a crowdy area is not the best
- The structure makes the hotel noisy, so if someone laughs at the lobby, you WILL hear it even if you are in the 7th floor

Room Tip: a high room will always make things better, floors 6 and 7 are the best
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noi H, Gerente at Noi Vitacura, responded to this review, 8 January 2014
Dear Alex,

Thank you for sharing your experience in Noi Vitacura with other travelers via TripAdvisor and we are happy that your stay was pleasant. As you mentioned, the hotel is located in a privileged neighborhood, in the heart of Alonso de Cordova, a neighborhood known for its internationally known fashion boutiques, accessories, furniture and decoration stores. Alonso de Cordova also counts with art galleries and fine restaurants where you can find the best of the international cuisine.
Just like you wrote, Tramonto Bar & Terrace is located in the roof top where you have an amazing panoramic view of the whole city. This rooftop was chosen as one of the “14 best hotel rooftops with amazing views” in 2012 by Condé Nast Traveller magazine.
Regarding what you mentioned, we will communicate that to our operation team so we can improve in every possible aspect.
We are proud to be the first 100% Chilean hotel chain that is located in outstanding destinations. We would like to invite you to visit them: Casa Atacama in the Atacama Desert, Puma Lodge in the heart of the Andes Mountain, Indigo in Patagonia, Hare Noi in the Easter Island and Crusoe Island Lodge in the Juan Fernandez archipelago.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 December 2013 via mobile

We stayed there for our Chile- Christmas trip..
After an exhausting flight a jump in the pool on the 9th floor was very enjoyable!
the view at night with a drink is definetely a plus. Vitacura is a modern neighbourhood with boutiques and coffee places..
Highly recommended!!

Stayed December 2013
Helpful?
Thank AndreasLackner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noi H, Gerente at Noi Vitacura, responded to this review, 8 January 2014
Dear Andreas,
Thanks for sharing your experience at Noi Vitacura with other travelers via TripAdvisor
Just as you mentioned, the hotel is located in an exclusive neighborhood surrounded by boutiques, art galleries and renowned restaurants where you can find the best of the international cuisine. We are glad to know that you enjoyed Tramonto Bar & Terrace, the bar in the roof top, which counts with an amazing 360° view of Santiago and was chosen as one of the “14 best hotel rooftops with amazing views” in 2012 by the Condé Nast Traveller magazine.
We would like to invite you to visit our other hotels, located in outstanding destinations: Casa Atacama in the Atacama Desert, Puma Lodge in the heart of the Andes Mountain, Indigo in Patagonia, Hare Noi in the Easter Island and Crusoe Island Lodge in the Juan Fernandez archipelago.

We hope to see you son!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 December 2013 via mobile

I thought i was in a good hotel. It is fraud.
First of all i was suppose to stay 5 days. Arrived on monday and leaving on the weekend.
Monday afternoon around 6 pm i tried to go to the outdoor swimming pool, and it was closed due to a function. This was on monday, tuesday and wednesday.
People, what kind of hotel is that? You can not use the things at the hotel...
Finally, i went to use the pool and the bar on thursday, and the service was terrible. After 4 times asking for a drink I left.
People you must consider going to that hotel, you pay premium price and have horrible service, beside the hotel breakfast is very average, considering Noi qualifies itself as a 5 star hotel.
After all i spoke to the manager, Monique Ladjili, and guess what?
I understood the reason the hotel is so bad. She is horrible. No sense.
I usually travel at least once a month around the world for business and enjoyment. And this was the worst 5 star hotel that i ever stayed.

Be carefull.

Stayed December 2013, travelled with friends
Helpful?
7 Thank Fernando G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Noi Vitacura

Property: Noi Vitacura
Address: Avenida Nueva Costanera 3736 | Vitacura, Santiago 8320000, Chile (Formerly Noi Vitacura)
Region: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 196 Hotels in Santiago
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Noi Vitacura 5*
Number of rooms: 87
Official Description (provided by the hotel):
Every room in Noi Vitacura has its own identity and each of our spaces is designed to experience sensations. We are part of Noi Hotels, the first Chilean chain of sophisticated and trendy hotels with a warm style, personalized, inclusive and with high standards of technology and sustainability. ... more   less 
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