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Hilton Garden Inn Santiago Airport
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Reviews (1,138)
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All reviewssantiago airportfree shuttleindustrial areashuttle servicethe holiday innbetween flightsminute drivethe hotel offerschillinext morningroom servicespent one nightan overnight staynice hoteleaster islandrestaurant staffan early morning flight
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Reviewed 8 March 2014

I picked this hotel for a short stay in Santiago (arrived from Patagonia that evening, left for Valparaiso the next morning) mainly because of its advertised "airport shuttle" so I was dismayed upon landing in the Santiago airport to discover that I couldn't get through to the front desk to see if a shuttle was available. After a very confusing 15 minutes wandering through the airport we discovered that the hotel has special rates (a special arrangement) with a super-shuttle type van service. We're still not sure how much it cost (free? discount?) and were a little frustrated that we couldn't get the airport shuttle, but in the end everything was fine.

Also, just to be clear, the hotel DOES have an airport shuttle service and we were able to take it from the hotel to the airport the next morning (to catch the Centropuerto Bus to the Terminal Alameda)…I'm just not sure how late it runs or how you're actually expected to get it from the airport.

The hotel is not really "near" the airport so much as it is not near anything. It's maybe a 10 minute driver away from the airport in what looks kind of like an industrial park.

All these things aside, the Hilton Garden Inn was incredibly clean, incredibly comfortable, and incredibly friendly. We ate both dinner and breakfast in the hotel and both were very good. I purchased the breakfast as part of a package deal when I booked my room and it was easily the most diverse breakfast spread we had in Chile: fruit and fruit juices, an array of sweet breads and cookies and "normal" sliced bread and biscuits, muffins, cheeses and meats, yogurt and granola, eggs and other cooked items (include a tasty baked tomato/cheese dish), a nice selection of teas…I might be missing some things but it was more than I could have asked for.

The hotel felt like it was brand new.

The staff at the front desk was also very helpful and took the time to figure out how to take the bus from the airport to the bus terminal so we could continue on to Valparaiso. Great service!

  • Stayed: February 2014, travelled as a couple
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Thank actrombone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded 17 March 2014

On behalf of the Hilton Garden Inn Santiago Airport Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it.
. We do hope to welcome you again as a guest at Hilton Garden Inn Santiago Airport during your next visit at Santiago City

Natalia Urbina
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

I arrived after many long international flights to a friendly, modern reception. There were plenty of staff on hand, that were fluent in both English and Spanish, at all times of the day/night to help when needed. Facilities were all clean and tidy and easily accessible.

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Asisstant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded 17 March 2014

First of all we thank you for your comments that help us constantly improve in order to raise the level offered to our clients,we share your opinion with all department heads and take the appropriate steps to ensure that does not happen again.

Best Regard.

Natalia urbina
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

A Hilton Garden Inn in Santiago at the airport! The Hotel was much more than we expected. The rooms were more than adequate, clean, safe, all the amenities. We had an all-day Tour that started in Valparaiso, so we arrived late. The restaurant was still open, and fairly priced. Food was very good. We had a 6 a.m. flight the next morning, and we were called at 3:30 a.m. that the free shuttle was waiting for us. We were delighted with the experience, although short.

  • Stayed: January 2014, travelled as a couple
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Thank rachaelsmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded 24 February 2014

Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. My staff will be delighted to hear your kind words. I'm happy that you had such a wonderful time at Hilton Garden Inn Santiago Airport, and hope you come stay with us again soon.

Thank you for your feedback and for staying with us.

Best Regards,

Natalia Urbina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

This is a great option for transit passengers as it is located very close to the airport .
It is near new, with large rooms, decent food and typical "on the ball" Hilton Service
Not so great for those wanting to check out Santiago, otherwise highly recommended.

  • Stayed: January 2014, travelled solo
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Thank tgh05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded 13 February 2014

Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. My staff will be delighted to hear your kind words. I'm happy that you had such a wonderful time at Hilton Garden Inn Santiago Airport, and hope you come stay with us again soon.

Thank you for your feedback and for staying with us.

Best Regards,

Natalia Urbina
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

If you're in Santiago for one night it will do. That said, there is nothing around the hotel. Only construction and manufacturing. There are so many nice places to go downtown but a round trip taxi ride doubles the price of most meals.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded 14 February 2014

On behalf of the Hilton Garden Inn Santiago Airport Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.

Our main purpose is to offer a memorable service and great stay to each of our client, we are happy to learn when we achieve it!

We will be very pleased to welcome you again during your next visit at Santiago.

Best regards!

Natalia Urbina
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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